Report a Status Qualifying Dollar discrepancy
Have you noticed a discrepancy in your Status Qualifying Dollar (SQD) transactions? Let us know so we can make it right.
Are you missing both Aeroplan points and SQD?
Let us know about your missing points first! That’s because Aeroplan points are always credited first and SQM/SQS/SQD follow automatically.
Before you start, please consider the following:
- You’ll first want to make sure that 14 days have passed since the end of your trip*. It can take a little while for everything to get processed.
- For more complex trips, those booked with one of our partner airlines, or reservations that have changed multiple times, it is best to wait 6 weeks after the end of your trip to reach out. These typically take a little longer to process.
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This form should be used exclusively to report Status Qualifying Dollar (SQD) discrepancies.
- For any other concerns you may have before you travel, please contact us. We're here to help.
- If you'd like to send us feedback or have a specific matter you'd like to address post travel, please reach out to our Customer Relations team.
A few important reminders
- If you’re missing both Aeroplan points and SQD, let us know about your missing points first!
- That’s because Aeroplan points are always credited first and SQM/SQS/SQD follow automatically.
- Your request will not be reviewed if you are reporting a discrepancy:
- For missing Aeroplan points. Request missing points
- For travel on an Economy Basic fare (not eligible for SQM/SQS/SQD accumulation)
- For a Last Minute Upgrade or Bid Upgrade (not eligible for SQD accumulation)
- SQD can be earned for flights operated by Air Canada, Air Canada Rouge and Air Canada Express.
- Flights operated by an airline in the Star Alliance network may also be eligible for SQD accumulation if booked on an Air Canada ticket (ticket numbers beginning with ‘014’).
Learn more about SQD eligibility rules on our SQD FAQ section.