COVID-19 Insurance provided and administered by Manulife

COVID-19 Insurance provided and administered by Manulife

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Policy updated: February 25, 2021

The complimentary Manulife COVID-19 Emergency and Medical Insurance will no longer be offered for any new bookings made after June 30, 2021.

Eligible international round-trip bookings made between February 1 and April 30, 2021, originating in Canada (travel duration of a maximum of 21 days and travel must be completed by September 7, 2021), and eligible international round-trip bookings made between May 1 and June 30, 2021, originating in Canada (travel duration of a maximum of 21 days and travel must be completed by October 31, 2021), will include complimentary Manulife COVID-19 Emergency Medical Insurance underwritten by The Manufacturers Life Insurance Company (Manulife).

This Manulife COVID-19 Insurance covers eligible Canadian residents who are Aeroplan Members, when they travel internationally on a booking made with Air Canada. For eligible customers, Manulife coverage will be automatically included when the booking is completed, or the flight is redeemed. There are no registration forms to complete, and premiums are paid for by Air Canada.

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For Bookings made between
February 1, 2021, and April 30, 2021
Exclusively for Aeroplan Members
For travel completed by September 7, 2021

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For Bookings made between
May 1, 2021, and June 30, 2021
Exclusively for Aeroplan Members
For travel completed by October 31, 2021

Download the Manulife Certificate of Insurance.

Quebec residents: Please carefully review the “Quebec Documents”: you can print or save this PDF, which includes the Product Summary.

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IMPORTANT: Each passenger on an eligible booking must be an Aeroplan Member and have a unique Aeroplan number associated with their ticket before checking in in order to receive complimentary Manulife COVID-19 Emergency Medical Insurance.

Not a member? Sign up here. Enrollment is easy and free.

Eligibility

  • All eligibility requirements must be met in order to receive complimentary Manulife COVID-19 Emergency Medical Insurance.
  • All passengers on new international round-trip bookings made from February 1, 2021, until April 30, 2021, inclusively, for travel completed by September 7, 2021.
  • All passengers on new international round-trip bookings made from May 1, 2021, until June 30, 2021, inclusively, for travel completed by October 31, 2021.
  • Passenger must be a Canadian resident with a valid provincial or territory government health insurance plan for the duration of the trip.
  • Each passenger on a booking must be an Aeroplan Member and have a unique Aeroplan number associated with their ticket before checking in in order to receive complimentary Manulife COVID-19 Emergency Medical Insurance. This eligibility requirement is not applicable to children less than 2 years old. Minors can only be enrolled by their parent or legal guardian.
    1. Not a member? Sign up here. Enrollment is easy and free.
    2. Once you have become an Aeroplan Member, you can add your Aeroplan number during booking, after booking via Manage My Booking, or by calling Air Canada Reservations (1 888 247 2262), right up to the moment before you check-in for your flight.
  • Bookings must be ticketed by Air Canada on a new Air Canada ticket (code 014) issued between February 1, 2021 and June 30, 2021, which include at least one Air Canada flight.
  • The duration of your trip outside Canada needs to be 21 days or less (to calculate the duration of your trip, include the date you leave Canada and the date you return to Canada)
    1. If your trip exceeds 21 days, you are not eligible for this coverage.
    2. If you change your initial booking before or after you leave Canada and your trip duration exceeds 21 days, you are not eligible for this coverage for any portion of your trip.
  • Travel must originate in Canada to any international destination (USA included) for which there is no Level-4 “avoid all travel” advisory in effect issued by the Canadian government at time of departure.
  • There is no age restriction to be eligible for this coverage.
  • Passenger must not be advised by a physician not to travel.

What’s covered

Coverage Limit (CAD)
Medical Coverage after a COVID-19 positive test result in destination Up to $200,000 per insured
Emergency Air Transport to return you home Included in $200,000 per insured
Repatriation due to death Up to policy limits as outlined in the certificate of insurance

What's not covered

  • Travel booked for periods longer than 21 days (the entire trip is not eligible).
  • Travel beyond September 7, 2021, for bookings made after April 30, 2021.
  • Travel beyond October 31, 2021, for bookings made after June 30, 2021.
  • Tickets purchased from another airline, even if that airline is a code-share partner airline of Air Canada, regardless of whether the flight is operated by Air Canada.
  • Travel during your cruise dates, or any expenses related to your cruise.
  • Quarantine expenses after a COVID-19 positive test result, denied entry, or contact tracing in destination.
  • One-way tickets.
  • Air Canada Vacations bookings are not eligible as they are subject to a separate complimentary COVID-19 insurance coverage and policy. More details here.
  • Residents of any other country aside from Canada.
  • Changes to existing bookings, with an original purchase date prior to February 1, 2021 are not eligible.
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Not eligible for the complimentary Manulife COVID-19 Emergency Medical Insurance or looking for additional COVID-19 medical coverage? You can now purchase COVID-19 medical and quarantine coverage directly with Manulife.

Learn more

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Frequently asked questions

Have questions? Consult the Manulife FAQ for more details. You can also contact Manulife by calling to speak to a Manulife customer service representative at 1-866-521-8506 or emailing them at travel@manulife.com

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Stay safe from check-in to boarding, and beyond with the new biosafety standards and enhanced preventive measures of the industry-leading Air Canada Clean Care+ program.

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Highly flexible booking options

Book with the freedom to modify your travel date or destination without change fees, up to 2 hours prior to your departure, if your travel plans change. Learn more about our flexible booking options .