Refund Services

If you've already travelled

To request a refund or for information on the status of a refund, complete our:

If you haven't travelled yet

Always present your refund request via your original point of purchase.

  • If you booked at aircanada.com, you can cancel your booking online by going to My Bookings.
    • If yours is a fully refundable fare, this will automatically initiate your refund process.
  • If you booked directly with Air Canada, or you're cancelling a booking for which an upgrade was confirmed, contact Air Canada Reservations.
  • If you booked through a travel agency, another airline or website, contact them directly.

If you purchase a travel option or service (e.g. Preferred Seat) but did not receive it, please contact Customer Relations.

If your ticket is for future travel:

If your ticket was for travel that has past

Please note that ticket validity is one year from original issue date and subject to fare rules.

If your refund request is being reviewed by Refund Services or Customer Relations, it may take up to 3 weeks (unless otherwise stated by applicable law) for your refund claim to be reviewed.

If you have not received any information after 3 weeks, you can check the status of your refundOpens in New Window.

If you cancel your reservation online within 24 hours of purchase, you will receive an email confirming that the price of your ticket will be refunded automatically.

In the case of Flight Pass bookings, credits that are cancelled within 24 hours of booking will be credited back to your Flight Pass account and no cancellation fee will apply.

Certain taxes are refundable in certain cases based on the following:

  • The type of ticket (refundable or not)
  • Whether the ticket was wholly or partially used
  • Regulations of the country where the ticket was purchased and/or the departure country

For example, when a ticket is completely unused:

Taxes, fees and additional charges Refundable ticket Non-refundable ticket
CA – Air Travellers Security Charge – Canada
  • Refundable
  • The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
  • Refundable
  • The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
SQ – Airport Improvement Fee – Canada
  • Refundable
  • The following taxes are also refundable if they were applied to the Airport Improvement Fee:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
  • Refundable
  • The following taxes are also refundable if they were applied to the Airport Improvement Fee:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
RC – Harmonized Sales Tax – Canada
  • Refundable
  • Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ).
XG – Goods and Services Tax – Canada
  • Refundable
  • Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ).
XQ – Quebec Sales Tax – Canada
  • Refundable
  • Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ).
US – Transportation Tax – U.S
  • Refundable
  • Non-refundable
XF – Passenger Facility Charge – U.S.
  • Refundable
  • Non-refundable
ZP – Flight Segment Tax – U.S
  • Refundable
  • Non-refundable
AY – Passenger Security Fee – U.S.
  • Refundable
  • Refundable
XY – Immigration Fee – U.S
  • Refundable
  • Refundable
YC – Customs Fee – U.S.
  • Refundable
  • Refundable
XA – Animal and Plant Health Inspection Service (APHIS) User Fee – U.S.
  • Refundable
  • Refundable
FR – Civil Aviation Tax – France
  • Refundable
  • Refundable
QW – Passenger Service Charge (domestic flights) – France
  • Refundable
  • Refundable
QX – Passenger Service Charge (international flights) – France
  • Refundable
  • Refundable
IZ – Solidarity Tax – France
  • Refundable
  • Refundable

Important:

Fares may be subject to penalties.
Refunds are credited back to the original method of payment. (Note: In the case of cash and Interac online payments, customers will receive a cheque in the mail.)
All refund assessments are based on Air Canada’s tariffs and policies as well as the terms and conditions of your purchase. Fare rules explain refundability of your purchase. Please read this information carefully.