A useful step-by-step guide for preparing for travel
Our network is expanding again, but some service changes and travel restrictions will remain in place. As part of our new end-to-end health and safety program, Air Canada CleanCare+, some of our processes have changed. Prepare for your next trip and learn what to expect with this step-by-step guide designed to simplify your travels.
Check your eligibility
See if you're eligible to travel and follow the government requirements for your destination, which may include completing mandatory entry forms prior to departure. Passengers providing false or misleading information may be liable to a monetary penalty.
Packing for your trip
If you are planning on checking in bags, ensure you follow the guidelines and maximize each checked bag, as a minimum cabin baggage allowance will be enforced.
Our boarding process has changed to ensure appropriate distancing and minimize contact.
We have adjusted our onboard service to minimize touchpoints between our employees and customers.
Deplaning and collecting your bags
Help us maintain distancing by following the deplaning announcements, and minimizing the number of travellers and time spent at the baggage carousel.
Check-in will proceed as follows:
Advance self-service check-in
You should always check-in remotely via the Air Canada Mobile App or online at aircanada.com. You will need to indicate the exact number of checked bags and ensure you pay for all fees (e.g. excess baggage) to avoid any transactions and additional wait time at the airport. If you need to make changes once you’ve finished packing or while at the airport, you can always modify the number of checked bags via the Air Canada Mobile App or at aircanada.com.
For international travel, please ensure that your passport information is entered accurately.
Self-service zone in select airports*
One customer per travel party will enter a self-service zone with automated kiosks, with separate and designated waiting areas respecting physical distancing. Gloves will be provided for those that need to touch the kiosk screens.
We’d like to remind you that maintaining your distance from others is essential throughout all stages of your journey and will be supported during check-in.
*Available at airports in the following cities: Toronto (Pearson), Montreal, Vancouver, and Calgary.
TouchFree Bag Check at select airports*
You can check your bags in a completely touchless way when travelling within Canada or internationally. Look for signs for TouchFree Bag Check.
Indicate the exact number of bags you need to check-in and pay applicable fees in advance.
At the airport, proceed to dedicated TouchFree Bag Check kiosks and:
Scan your mobile boarding pass
Print your bag tags and attach
Proceed to TouchFree Bag Drop. Drop your bags off while following the indicated flow of movement.
*Available at airports in the following cities: Toronto (Pearson), Montreal, Vancouver, Calgary, Halifax, Ottawa, and other select Canadian airports.
Carry-on baggage: touchless verification and enforcement
In order to facilitate the boarding process and limit the need for physical interactions at the departure gate and on board, all customers will be required to comply with verification measures pre-security, or at the gate.
New technologies will be introduced at select airports* to automatically size and measure carry-on baggage for compliance, making the carry-on baggage policy verification process touchless.
*In the following cities: Toronto (Pearson), Montreal, and Ottawa.
Safety measures at all airports
At all airports, Air Canada maintains the following measures:
Mandatory hand sanitizing prior to entering any self-service zone or check-in area
Dedicated Bag Drop counters for those that have completed self-service check-in
Stringent cleaning standards
A virtual queuing system will be introduced at select Customer Service Desks within Canadian airports, which will significantly reduce line ups to facilitate physical distancing. How it works:
Scan the QR code displayed at entry of queue
A virtual ticket will get dispatched to your smart phone
You’ll receive a notification to proceed to the counter for assistance
Customers must remain seated until their boarding zone is called and will be required to scan their own boarding pass. Boarding gates will close 30 minutes prior to departure to ensure a more secure boarding process.
The following is the new order for boarding:
Customers who have requested wheelchair assistance or who self-identify as having a disability and need more time to board.
Zones 1 and 2 (may also board at any time).
Families with children under the age of 6, or those travelling with musical instruments (may also board when their zone is called).
Zones 3 to 8, from back-to-front, window-middle-aisle.
Additional distancing measures will include:
Gates in proximity will be assigned limited flights for greater distancing while boarding.
If bus operations are required, the number of buses will be increased to ensure appropriate distancing.
Starting in late July, we will be enhancing our onboard service.
Along with the implementation of Air Canada CleanCare+, these onboard services have been changed:
Cabin grooming standards have been augmented.
HEPA filtration systems capture 99.9% of airborne particles and continually refresh cabin air.
Complimentary Customer Care Kits will be provided and include a 30 ml hand sanitizer, 2 antiseptic wipes, a mask, gloves, a headset, a water bottle, and a snack, all in a bag that doubles as a disposable waste bag.
Amenity kits and sanitized sleep amenities (pillows, blankets, duvets and mattress pads) will be provided.
In addition to the two antiseptic wipes provided in your Customer Care Kit, additional wipes will be provided with meals and in all lavatories.
To facilitate distancing and minimize contact between employees and passengers, meal service is altered in the following way:
Bar service will be combined with meal service and will include bottled alcoholic beverages, a full selection of soft drinks, Perrier, coffee and black tea. Drinks will be available on demand between meal services.
Meal boxes with be served in Business Class on all flights over two hours.
Meal boxes will be served in all cabins on all international flights.
Menus can be accessed electronically via the Air Canada Mobile App and website, and a small menu card will be included within each meal box.
Flights departing from Canada will enjoy an all-inclusive meal box crafted by one of our culinary partners. All meal items are packaged together in a meal box and served in single use products. Learn more about our enhanced service offering.
No special meals will be available except for Kosher meals between Toronto Pearson and Tel Aviv (must be reserved at least 24 hours before travel).
Our Bistro menu is temporarily unavailable, but customers will be offered the best-seller items from our Bistro menu.