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Boeing 737 MAX update

At Air Canada, safety is our top priority, Following Transport Canada’s approval, after an almost two-year regulatory process, the Boeing 737 MAX has been ungrounded by regulatory bodies worldwide, and we resumed commercial operations on February 1, 2021.

Our Boeing 737 MAX flights will resume on February 1, 2021 on select flights between Toronto and Montreal, Halifax, Ottawa, Calgary and Edmonton.

Message from Murray Strom, Vice President of Flight Operations

Flexible change and cancellation options

While we are fully confident in the return of the Boeing 737 Max, we understand that certain customers may prefer alternate travel options and we have therefore instituted flexible change and cancellation policies.

Rebooking options:

  1. Change your flight at no extra charge. Arrow icon
    • You can change your flight to fly on an alternate Air Canada flight* up to seven days before or after your original date of flight.
    • You can also choose to change your origin and/or destination to an alternate origin/destination within 200 miles.

*Within the same cabin.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, please contact Air Canada Reservations (1-888-247-2262) to adjust your booking.

If you booked with a travel agency or third-party website (Expedia, Priceline, etc.), please call them directly. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada for Business, click here.

For Aeroplan bookings, click here for contact options.

  1. Change your itinerary with no change fee. Arrow icon
    • If you would prefer to choose an alternate itinerary altogether outside of the above parameters, you can change your entire itinerary with no change fee (please note any difference in fare would apply).

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, click here to adjust your booking.

If you booked with a travel agency or third-party website (Expedia, Priceline, etc.), please call them directly. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada for Business, click here.

For Aeroplan bookings, click here for contact options.

  1. Cancel your flight Arrow icon
    • You can cancel your flight without penalty and convert your ticket to an Air Canada Travel Voucher that has no expiry date, or to Aeroplan points and earn an additional 65% bonus Aeroplan points.

If you prefer to cancel your flight, click here.

Eligible bookings:

  • Tickets booked with Air Canada
  • Tickets issued with travel dates up to March 31, 2021.
  • Bookings can be changed or cancelled up to two hours before departure.

Bookings that are not eligible:

  • Tickets booked with other airlines 
  • Air Canada Vacations bookings (for the Air Canada Vacations change and cancellation policy, click here

How to see which aircraft is operating your flight

Before booking:

When searching and booking flights on aircanada.com or on the Air Canada App, click on the “Details” link on the flight of interest to see which aircraft is scheduled to operate.

Already booked:

Determine the aircraft scheduled for your upcoming flight by retrieving the booking from the “My Bookings” tab on aircanada.com, or by tapping the “Trips” button on the Air Canada App, then clicking on the “Details” link in the Flight Details section.

FAQ

Is Air Canada confident in its Boeing 737 MAX fleet?

  • Yes. We are very confident in the close to two-year regulatory process undertaken by worldwide governments including Transport Canada, the US Federal Aviation Administration and others to ensure the utmost safety of the Boeing 737 MAX fleet.
  • Safety is the cornerstone of everything we do, and as part of Air Canada’s multi-layered approach to reinforcing and enhancing safety, our own internal experts have also worked with independent specialists to conduct additional, independent assessments of the Boeing 737 MAX and operating procedures.

How is Air Canada preparing the Boeing 737 MAX for return to service?

  • Our specialist team of highly trained pilots ferry the Boeing 737 MAX from storage locations to our Canadian facilities where our Maintenance Engineers complete all Transport-Canada required aircraft checks and software modifications.
  • Following work done by our Maintenance teams, our specialized pilot team then conducts validation flights with extensive ground and airborne checks on every aircraft prior to its return to commercial service.

What is the process for the Boeing 737 MAX pilots?

  • Since 2018, our Boeing 737 MAX pilots have remained qualified on the aircraft through extensive, regular simulator and ground training, plus non-revenue actual flights fully authorized by Transport Canada. Our pilot training teams have concurrently invested significant resources and time developing training modules that meet or exceed Transport Canada’s revised requirements.
  • Every Boeing 737 MAX pilot undergoes and passes Air Canada’s extensive training program which includes exams, simulator sessions and qualification checks prior to operating a commercial flight.

How many Boeing 737 MAX aircraft are in Air Canada’s fleet?

  • We currently have 24 Boeing 737 MAX aircraft.

Where do the Boeing 737 MAX fly to?

  • Our Boeing 737 MAX flights will resume on Feb. 1, 2021 on flights between Toronto and Montreal, Halifax, Winnipeg, Ottawa and Edmonton.
  • We will gradually add the Boeing 737 MAX into our North America schedule as we determine the right routes the aircraft would be the best scheduled based on its range and its size.

What are the features of the Boeing 737 MAX?

  • The Boeing 737 MAX reduces fuel use and CO2 emissions by up to 20 per cent over older generation aircraft and up to 10 per cent over similar sized competitor aircrafts
  • The noise footprint is among the lowest in its class and customers notice this in the quiet, comfortable cabin
  • This aircraft has a seating capacity of 169 passengers, with 16 Business Class seats (2x2) and 153 Economy Class seats (3x3).  Every seat has hours of complementary personal inflight entertainment.