Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada’s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: “What is Air Canada doing to reschedule customers?”.  Additional schedule changes will be posted as warranted.

  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.

We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.

Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on Facebook or Twitter.


Questions and Answers

About our Efforts to Assist Our Customers

We have adjusted our schedule until the end of April, by optimizing the deployment of the rest of our fleet and accommodating customers on other airlines. A summary of our April schedule changes are as follows:


Route Route Changes
Halifax (YHZ) to London-Heathrow (LHR) Temporary route suspension until April 30
St. John’s (YYT) to London-Heathrow (LHR) Temporary route suspension until April 30
Toronto (YYZ) to London-Heathrow (LHR) Morning departure from Toronto re-timed to evening departure with Boeing 787-9 Dreamliner
Toronto (YYZ) to Vancouver (YVR) Three daily flights consolidated onto one larger Boeing 777-300ER, for a new total of nine to ten daily flights
Toronto (YYZ) to Edmonton (YEG) One daily flight cancelled with larger Airbus A330 operating one flight, and most remaining flights on Airbus A319/A320 aircraft, for a total of six to seven daily flights
Toronto (YYZ) to New York-LaGuardia (LGA) Most flights now operating with Embraer E190
Toronto (YYZ) to Seattle (SEA) Morning flight from Seattle re-timed to depart late evening
Toronto (YYZ) to San Francisco (SFO) Fourth daily flight cancelled with larger Airbus A321 operating one of three remaining daily flights
Toronto (YYZ) to Saint Maarten (SXM) Two weekly flights continue to operate, now with larger Air Canada Rouge Boeing 767-300ER
Montreal (YUL) to Cancun, Mexico (CUN) AC1882/1883 to be operated by Air Transat aircraft April 1-30
Montreal (YUL) to Vancouver (YVR) One daily (AC301/302) flight operated by Air Transat aircraft March 20-31; in April, two daily flights consolidated onto one larger Boeing 787-8 Dreamliner, for a new total of four daily flights
Montreal (YUL) to Edmonton (YEG) Two daily flights continue to operate, now with Airbus A319/320, with one daily flight between April 16 and 30 re-timed to depart early morning
Montreal (YUL) to San Francisco (SFO) Second daily flight cancelled, now operates with one daily Airbus A320
Montreal (YUL) to Los Angeles (LAX) Two daily flights continue to operate with Airbus A320, with morning flight from Los Angeles re-timed to a late evening departure.
Montreal (YUL) to Fort-de-France, Martinique (FDF) Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319
Montreal (YUL) to Pointe-à-Pitre, Guadeloupe (PTP) Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319
Vancouver (YVR) to Calgary (YYC) One daily flight cancelled, one daily flight now operated with Bombardier CRJ-900, for a new total of ten to eleven daily flights
Vancouver (YVR) to Cancun, Mexico (CUN) Four weekly flights continue to operate, now with larger Air Canada Rouge Boeing 767-300ER
Vancouver (YVR) to Ixtapa, Mexico (ZIH) Two weekly flights continue to operate, now with larger Air Canada Rouge Boeing 767-300ER
Vancouver (YVR) to Lihue, Hawaii (LIH) Seasonal flight ended early in March
Vancouver (YVR) to Honolulu (HNL) Second daily flight cancelled, now operates once daily with larger Boeing 787-8 Dreamliner
Vancouver (YVR) to Kahului, Hawaii (OGG) Second daily flight cancelled, now operates once daily with larger Air Canada Rouge Boeing 767-300ER
Calgary (YYC) to Cancun, Mexico (CUN) Three weekly flights continue to operate, now with larger Boeing 767-300ER
Calgary (YYC) to Kahului, Hawaii (OGG) Four weekly flights continue to operate, now with larger Boeing 767-300ER
Calgary (YYC) to Palm Springs (PSP) Seasonal flights ending early – flights on April 2, 3 & 22 continue to operate with Airbus A319

As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

If you’ve received an email from us advising you that you’ve been rebooked on an Air Transat flight, we’ve prepared detailed information with everything you need to know.

Air Transat Flights Between Montreal and Vancouver

Air Transat Flights between Montreal and Cancun

In many cases, we have substituted other aircraft, and your flight will operate as scheduled with another aircraft. As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

We advise you to check the status of your flight before going to the airport.

If your flight is delayed or cancelled, we will contact you via the email address or phone number you provided when you booked your flight. Please make sure the correct contact information is on your booking. If you need to add your contact information to your booking, call us at 1-888-247-2262.

If you are travelling within the next 72 hours, call us at: 1-833-354-5963

And you can always reach out to our social media teams on Facebook or Twitter, or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

If you would like to know what type of aircraft you are flying on, simply:

  1. Retrieve your booking from the My Bookings tab, then
  2. Click on the 'Details' link in the Flight Details section:

Our normal protocol for irregular events which are out of our control is in effect.

About Air Canada's 737 MAX Fleet

As the return to service date of the 737 MAX is unknown, to provide customers certainty for booking and travel, and for our internal planning purposes, Air Canada has removed 737 MAX aircraft from its schedule until July 1, 2019. 

Our plans are flexible to reinstate the 737 MAX into our schedule sooner. This will depend on when government safety notices are lifted and international regulatory jurisdictions accept operations.  As always, all decisions will be based on safety.

Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Our 737 MAX aircraft were scheduled on flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

We operated approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying. Our Boeing 737 MAX aircraft transported 9,000 to 12,000 customers each day.