How to report an Altitude Qualifying Dollar discrepancy

If you notice any discrepancies with any of your Altitude Qualifying Dollar (AQD) transactions , you can notify us by completing the following form. Make sure you fill out all the fields, and you will hear back from us shortly.Please ensure a minimum of fourteen (14) days have passed since your flight departure – we cannot make any adjustments to your AQD profile within the fourteen day timeframe.

Please note, only submissions regarding Altitude Qualifying Dollars (AQD) will be addressed. For any other concerns prior to travel, please contact Air Canada Reservations. For post-travel concerns, please contact our Customer Relations Opens in New Window team. For discrepancies regarding Flight Passes, please provide any relevant additional information in the 'Description of Issue' section below.

Contact Information

AQD Issue


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