Self-Serve Kiosks

If you’re travelling with children and are bringing a diaper bag or collapsible stroller, any special rules and exemptions still apply:

• You can continue to bring an additional bag, such as a diaper bag.
• Large heavy strollers still need to be checked at a baggage counter, free of charge.
• Small collapsible strollers can still be checked free of charge at the gate.
• If you’ve purchased a seat for your child and you’re travelling with a car seat or other child restraint device, approved devices are still permitted as carry-on. You can also continue to check a car seat or booster seat free of charge.
• If your child is travelling unaccompanied, they can continue to bring both a personal article and a carry-on bag.

Yes. You may check in up to 9 passengers at a time. For instance, if your group consists of 27 passengers, the group representative will need to complete 3 check-in sessions containing 9 passengers each.

• Be sure you have all of the following information and identification on hand:
• The first and last names of all passengers (entered individually for security purposes)
• The total number of bags to check for each passenger
• APIS information for travel to Canada, to/from the U.S. and other countries:
  • Gender, date of birth, nationality and country of residence
  • Travel document or passport number, country of issue and expiry date
  • Destination address in the U.S. (if applicable)

Yes, there are cases where you may be exempt from the policy and can either bring a carry-on bag on board or check it, free of charge.

Aeroplan Elite Status Members

All the Aeroplan Elite benefits you enjoy today will continue to apply. In addition, Elite members travelling on a Basic fare will still be able to bring on board one (1) personal article and one (1) standard carry-on bag.

Aeroplan Core Credit Cardholders

The Aeroplan Core Credit Cardholder benefits you enjoy today continue to apply. You may use your Free First Checked Bag benefit to check your standard carry-on item in the airport lobby, free of charge.

Until November 30, 2026, you may also bring one (1) standard carry-on bag and one (1) personal item on board when travelling on a Basic fare.

Aeroplan Premium Credit Cardholders

All the Aeroplan Premium Credit Cardholder benefits you enjoy today continue to apply. You can continue to use your 1st Free Checked Bag benefit, and you may also continue to bring one (1) standard carry-on bag and one (1) personal item on board.

This also applies to any companions travelling with you on the same booking.

Star Alliance Gold members

All Star Alliance Gold benefits continue to apply, and you may also continue to bring one (1) standard carry-on bag and one (1) personal item on board.

Status Pass holders who board with Zone 2

The changes to Economy Basic fares do not apply. If you aren’t sure any of these exceptions apply to you, please reach out.

Yes. The Self-Service Check-in kiosk will allow you to receive all of your required boarding passes, including those for any connecting flights. The Kiosk can give up to four boarding passes for connecting flights, as long as the flights are all part of the same reservation.

Yes. On the Kiosk's main page containing flight information and seat number, select the "Change Seats" button and follow the instructions via the seat map. Follow the same steps if you're already checked in and you decide to make a seat change at the airport.

The additional checked baggage charges collection service is offered at all Self-Service Check-in kiosks in North America; it allows you to pay for additional checked baggage charges using your payment card.

To pay additional checked baggage charges at a Self-Service Kiosk, simply go to the Baggage Selection screen and follow the instructions.

No. You can only verify that your special meal or wheelchair request is on your record by selecting the "Special Request" button. Special meals and wheelchairs must be requested in advance by contacting Air Canada Reservations. For detailed information, please visit Special Requests.

Young travellers (12 to 17 years old) for whom the Unaccompanied Minor service has not been requested can use the Self-Service Check-in kiosk.

Note: Unaccompanied minors cannot use the kiosk because of the special procedures necessary to ensure their safety.

Yes. Simply touch the button located below the text Frequent Flyer Number and you will be offered a choice of Star Alliance member airlines on which you can accumulate points. Once you have selected an airline, you will be asked to key in your Frequent Flyer number.