Reporting eUpgrades discrepancies background

Report eUpgrade discrepancies

Please note, only submissions regarding eUpgrade accounts will be addressed. Should you want to process an upgrade, please visit our Upgrades page to learn about the options available. For any other concerns prior to travel, please contact Air Canada Reservations. For post-travel concerns, please contact our Customer Relations team.

Prior to submitting a form, we ask that you review the FAQs listed on our About eUpgrades page as your question may be answered there.

If you notice any discrepancies in your eUpgrade account, you can notify us by completing the following form. In cases where you are entitled to a refund, the credits are returned to your eUpgrade account within 96 hours of the arrival of your last flight - please refrain from submitting a report before this time.

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eUpgrade issue