Customer Service Plan

Customer Service Plan

Customer Service Plan for Flight Disruptions and other Commitments

Air Canada cares about your safety and comfort.  We are committed to making your travel experience as smooth and pleasant as possible. Our Customer Service Plan outlines our policies and addresses key service elements that most affect our customers so that you know what to expect. Our full terms and conditions of carriage can be found in our applicable tariffs.

We value and appreciate your business and loyalty and look forward to serving you.

Read our customer service plan