AC Wallet background

Air Canada credit options

Air Canada offers a range of credit options to store your ticket’s cash value and use it whenever you’re ready to fly.

AC Wallet

Exclusively for Aeroplan Members, AC Wallet can be used to safely store flight credits which can then be applied online or via the Air Canada mobile app to book a new flight and Air Canada travel options.

Not an Aeroplan member? Sign up today.

AC Wallet background
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Transferable

No
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Expiry date

Yes
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Usage

To purchase new flights and Air Canada travel options
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Reloadable

Yes

Frequently asked questions

Do I have to be an Aeroplan member to use AC Wallet?

AC Wallet is available exclusively to Aeroplan members. Sign up today.

How do I get AC Wallet credits?

AC Wallet as a credit option is available exclusively to Aeroplan Members.

AC Wallet credits can be acquired when you cancel an eligible unused ticket* and refundable travel options and choose the option to receive a credit to your AC Wallet.

If you choose AC Wallet as a credit option, you will receive a credit equal to the value of your original fare (including taxes*), minus any change fees.

* AC Wallet is not available as a credit option for Economy Basic fares, or for tickets purchased with Aeroplan points. Other exceptions apply. See complete terms and conditions.

I have an AC Wallet. How can I view my credits?

When you cancel a flight and choose AC Wallet as a credit option, your credit will be logged in your AC Wallet.

Simply sign in to your Aeroplan account to see your complete AC Wallet details, including your transaction history, the expiry dates of each credit, and more.

NOTE: It may take up to 3-4 business days after your transaction for your credit to appear on your AC Wallet dashboard.

View my AC Wallet

How do I use the credits that are in my AC Wallet?

When you book a flight* for yourself or someone else, or purchase Air Canada travel options** online or on the Air Canada mobile app, you will be offered the option to apply all or a portion of your AC Wallet on the payment page.

Just make sure you’re signed in to your Aeroplan account when making a booking to see AC Wallet as a payment option.

Book a flight using my AC Wallet

* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.
** AC Wallet credits cannot be used to purchase services offered by our partners, such as travel insurance, Cancel for Any Reason, and carbon offsets.

My AC Wallet credits have an expiration date. Do I need to travel by that date?

No. Your AC Wallet credits must be applied towards a new purchase by the expiration date, but you can complete your travel later, based on flights available for purchase.

When using AC Wallet as a form of payment, credits with the closest expiration date will be deducted first from your AC Wallet.

Can AC Wallet credit expiration dates be extended?

AC Wallet credits/expiration dates cannot be extended. Reservations need to be made by the expiration date.

Where can I use my AC Wallet?

AC Wallet can be used on our website or on the Air Canada mobile app to book flights* or to pay for Air Canada travel options** such as Air Canada Bistro vouchers, seat selection, and Maple Leaf Lounge access.

Just make sure you’re signed in to your Aeroplan account when making a booking to see AC Wallet offered as a payment option.

* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.
** AC Wallet credits cannot be used to purchase services offered by our partners, such as travel insurance, Cancel for Any Reason, and carbon offsets.

When does my AC Wallet get updated?

If you are an Aeroplan Member, you will be offered the option of an AC Wallet credit anytime you cancel an eligible fare and refundable travel options*.

Your AC Wallet will also be updated when you use a credit to purchase a flight or Air Canada travel options.

All your transactions, including the expiry date associated with each of your credits, are clearly listed on your AC Wallet for quick and easy reference anytime.

* AC Wallet is not available for Economy Basic fares. Other exceptions apply. See complete terms and conditions.

What will be the value of my AC Wallet credit when I cancel a flight?

When you cancel a flight, you’ll receive the amount of your original ticket value in the form of an AC Wallet credit, minus the applicable change fees.

If I choose AC Wallet as a credit option when I cancel my booking, can I obtain a refund for any refundable portion of my ticket?

No. Once you elect to log the unused value of your ticket to your AC Wallet, any refundable value becomes non-refundable.

Can I use my AC Wallet to purchase a ticket for another person?

Yes! If you would like to use your AC Wallet to purchase a ticket* for someone else, you will need to book the flight for them and apply your AC Wallet credits on the payment page.

Be sure to sign in to your Aeroplan account when making a booking to see AC Wallet as an option on the payment page.

AC Wallet credits are not transferrable.

NOTE: If the traveller for whom you wish to book a flight also has an AC Wallet, do not sign into their Aeroplan account. If you do, the system will access their AC Wallet instead of yours.

* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.

Can AC Wallet credits be distributed among more than one passenger on the booking?

Yes, it is possible to distribute an AC Wallet credit among more than one passenger on the same booking. However, each passenger receiving their portion of the credit must have an Aeroplan account for the credit from a ticket to be logged in their AC Wallet. Not an Aeroplan Member? Sign up today

Can I combine credit from two AC Wallets to purchase a ticket?

No. Only credits from one AC Wallet can be applied as a form of payment to make a reservation*. However, AC Wallet can be combined with other forms of payment, such as a credit card or an Air Canada Gift Card.

* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.

Is my AC Wallet protected?

Access to AC Wallet is controlled by your Aeroplan access. Any fraudulent use of your AC Wallet will be investigated. Air Canada is not liable for any unauthorized use of your Aeroplan Membership number and password, AC Wallet or your payment card information – please keep these details safe and confidential.

Terms & Conditions

AC Wallet is a ledger where an Aeroplan member tracks eligible unused ticket values and refundable travel options (e.g., seat selection, meals, Maple Leaf Lounge access) as credit which may be used to purchase flight tickets and other eligible travel options of Air Canada, Air Canada Express and Air Canada Rouge.

The following are excluded from eligibility and cannot be logged in AC Wallet:

  • Non-creditable fares (i.e., Economy Basic and fully refundable fares)
  • Tickets and travel option charges from airlines other than Air Canada (Air Canada ticket numbers start with 014.)
  • Tickets containing flights marketed by other airlines
  • Partially used tickets
  • Tickets that are fully refunded or partially refunded, forfeited, void or revoked (no-show), as well as tickets where a charge back request has been initiated
  • Tickets purchased with Aeroplan points
  • Reservations made on the following booking channels: Air Canada Vacations, Air Canada for Business and Flight Pass
  • Bookings made with a travel agent as part of group travel using group fares
  • Certain types of tickets issued by a travel agency which are not specifically listed in these terms and conditions (e.g., corporate fares, tickets that are part of inclusive tours or packages). Please contact your travel agency for information.
  • Tickets with an origin or destination in Costa Rica
  • Non-creditable taxes, fees, and charges, which will be refunded to the customer
  • Previously issued travel credits (including Air Canada Travel Vouchers).

If you are unsure if your booking is eligible or if you have imminent travel plans, please contact us at 1-888-247-2262 (other numbers), or contact your travel agency or online travel website.

Admissibility

AC Wallet is linked to an Aeroplan account. To qualify for the AC Wallet and redeem credits, you must be an Aeroplan Member in good standing. If you are not an Aeroplan Member, you can  enroll today. Membership is free. View the Aeroplan program general Terms and Conditions.

Validity

Credit in AC Wallet must be used by the expiration date, unless it does not expire, as indicated in the AC Wallet or at time of issuance. Creditable taxes, and third-party fees and charges do not expire. Travel can occur after the expiry date.

If an Aeroplan account is closed, all funds remaining in AC Wallet shall be forfeited.

Transferability

Once logged in one AC Wallet, credits cannot be logged in another AC Wallet instead. However, AC Wallet can be used to purchase an eligible travel booking for another person. In the event of cancellation, the value of the booking shall not be logged in the purchaser's AC Wallet, as the credit(s) associated with the new booking belongs to the ticketed passenger(s).

Redemption

AC Wallet can be used as a form of payment:

  • To purchase flights
  • On our website, via the Air Canada mobile app, or by contacting us directly at 1 (888) 247-2262 (other numbers).
  • To purchase Air Canada travel options (e.g., seat selection, Air Canada Bistro food and beverages and Maple Leaf Lounge access) on our website.

AC Wallet credits cannot be used:  

  • Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, Air Canada Vacations package, or third-party products/services such as duty-free, hotel bookings, car rentals, carbon offsets and/or travel insurance.
  • When booking travel for a group of 10 or more.
  • For the purchase of itineraries with origins or destinations in Costa Rica.
  • For payment at any airport locations, including airport counters or kiosks worldwide, or on board any flights.

Credits tracked in one AC Wallet can be used per purchase in combination with either one of these forms of payment: credit card, Air Canada Gift Card, Air Canada Travel Voucher or eCoupon.

Except as otherwise stated herein, the services purchased from Air Canada by using credits tracked in AC Wallet shall be subject to the General Conditions of Carriage of Air Canada.

Changes to your reservation and credit creation

When you make a change to your booking, you can either:

  1. Track the entire booking in one AC Wallet
    One ticketed passenger tracks the entire value of the tickets and refundable travel options for all passengers to their AC Wallet.
  1. Each passenger individually tracks credits in their respective AC Wallets
    Each ticketed passenger tracks the unused value of their tickets and refundable travel options in their respective AC Wallets.

The credit will be tracked in the currency in which the ticket was purchased, if it is purchased in one of the following currencies: AUD, CAD, CHF, CNY, DKK, EUR, GBP, HKD, INR, JPY, KRW, NOK, SEK, TWD, USD. If the ticket is issued in an unsupported currency, the credit will be converted to a supported currency corresponding to that of the Aeroplan account.

AC Wallet currency will be mapped to the country of residence of the Aeroplan profile. Any unsupported currency will be mapped to a supported currency. Credits logged in AC Wallet will be in either the currency of the country of residence specified in the Aeroplan profile or a supported currency, depending on the situation.

If the country of residence in the Aeroplan account changes, the currency balance will not be updated. Once the balance reaches $0, any new credits will be issued in the currency of the new country of residence.

Currency conversion rates to be used are those valid on the date of original ticket issuance.

Changes to your reservation may be subject to a penalty fee, as per fare rules of the ticket the credit is associated with. The applicable penalty is deducted from the total creditable amount.

If you make changes to reservations that were purchased with your AC Wallet, the value of the unused ticket will be credited and logged back to your AC Wallet. It is important to note that the credit will retain the expiry date of the original ticket.

Tickets purchased on behalf of an infant or child will be logged in the AC Wallet of a selected adult on the same booking.

Just like the tickets they are associated with, credits are non-refundable. They cannot be extended or exchanged for cash.

General

Air Canada reserves the rights, and the AC Wallet holder agrees, that Air Canada may, at any time, change the present Terms and Conditions.

Air Canada eCoupons

Air Canada eCoupons can be used to book a new flight or to pay for any of Air Canada’s travel options such as Air Canada Bistro vouchers, seat selection, Maple Leaf Lounge access, and more.

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Transferable

Yes
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Expiry date

Yes, as indicated on the eCoupon
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Usage

Unlimited
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Reloadable

Yes

Frequently asked questions

Where can I use my eCoupon?

You can use your eCoupon:

  • To purchase an Air Canada, Air Canada Rouge, or Air Canada Express flight online, or by contacting us directly at 1-888-247-2262 (for international and other numbers).
  • Through your travel agent.

How can I check the balance of my eCoupon?

To check the balance of your eCoupon, simply enter your 15-digit eCoupon number and corresponding 4-digit security code (PIN) in the fields below.

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How do I use my eCoupon?

To use your eCoupon, look under ‘Payment Summary’ on the payment page if you’re booking an Air Canada flight or an Aeroplan flight reward. If you’re booking a flight-inclusive package with Air Canada Vacations, look under ‘Payment Information’ on the payment page.

Terms & Conditions

We suggest you print and keep a copy of your eCoupon, so you have a written record of your number and PIN. If you misplace these numbers, you’ll need to complete our Customer Assistance form to retrieve them.

Your eCoupon expires on the date indicated in the email you received. Once your eCoupon expires, it will no longer be valid. Any remaining balance will be reduced to $0.00 and will no longer hold any value.

Until the Air Canada eCoupon is fully redeemed, it can be used multiple times and is fully transferable.

eCoupons cannot be used:

Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge or Air Canada Express

As a payment method for bookings made via the Air Canada mobile app or for the payment of self-serve check-in options online including any fees or last-minute upgrades

At any airport locations, including airport counters or kiosks worldwide

Toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, and Air Canada Maple Leaf Club membership fees

On board for Air Canada Bistro or duty-free purchases

Toward the purchase of hotel stays, car rentals and/or travel insurance

When using Uplift as a payment method

Use of multiple eCoupons:

For ticket purchases, you can use up to two (2) eCoupons provided that the total cost of the ticket purchase is covered fully by both eCoupons.

Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase.

For purchases involving multiple passengers/eCoupons, it is advisable to make separate bookings. In this situation, you can use up to two eCoupons per passenger provided that the total cost of the ticket purchase is covered fully by both eCoupons.

The value of multiple eCoupons cannot be consolidated onto a single eCoupon.

Seat or travel option purchases for an existing booking:

Due to system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. If the fee or travel option cost is greater than the balance of the eCoupon, please use another form of payment. You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. Here’s how:

  • Contact Customer Relations
  • Provide proof of the form of payment used to pay for the seat or travel option
  • Include the details of your unused Air Canada eCoupon

If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. For eCoupons that have expired, the portion paid with an eCoupon will not be refunded and the value of the eCoupon will be lost.

eCoupons cannot be sold. Unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation.

if the eCoupon is lost or stolen. If it is lost, stolen, or used without authorization, the value will not be refunded.

eCoupons are not credit or debit cards and have no implied warranties.

Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program.

Air Canada reserves the right to refuse, suspend, hold for review or cancel any eCoupon for which unlawful use is suspected, for eCoupons mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions.

Air Canada reserves the right to reject any claim for replacement of an eCoupon where there is suspicion of fraud or dishonesty (e.g., altered eCoupon or false request for replacement).

Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions.

Air Canada is not responsible for any stored value balance

Electronic Travel Vouchers

Electronic Travel Vouchers are issued to customers who have been denied boarding. The vouchers are applicable toward the purchase of any published base fare only on Air Canada, Air Canada Rouge, Air Canada Express, and some airline partners, as well as toward the flight portion of Air Canada Vacations bookings.

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Transferable

Yes
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Expiry date

Yes, as indicated in your email
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Usage

Multiple
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Reloadable

 

Frequently asked questions

Where can I use my Electronic Travel Voucher?

To redeem your voucher, please contact us directly at 1-888-247-2262 (for international and other numbers)

Terms & Conditions

Until the Air Canada Electronic Travel Voucher is fully redeemed, it can be used multiple times.

Electronic Travel Vouchers are fully transferable. Make sure to have your voucher number on hand when calling to request a name change at the time of the new booking. Electronic Travel Vouchers can be used toward the purchase of tickets with a discount code and to purchase a Flight Pass.

Electronic Travel Vouchers cannot be redeemed when using Uplift as a payment method.

Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. When purchasing a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase.

Future Travel Credits

Future Travel Credits can be issued if you decide to cancel your booking and keep your unused value (base fare + eligible taxes) on hold.

The value of this credit can be used toward the base fare when purchasing new Air Canada tickets for travel on Air Canada, Air Canada Rouge, and Air Canada Express.

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Transferable

No
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Expiry date

Yes
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Usage

One-time use only
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Reloadable

 

Frequently asked questions

How do I know if I have a Future Travel Credit?

If your booking was cancelled by the Air Canada Contact Centre, please refer to the Ticket Credit Receipt you received via email when you cancelled your booking.

Confirmation that the value of your ticket has been converted to a Future Travel Credit will appear in the Remarks under the Fare Details section.

If you booked with a travel agent or online travel agency, please contact them directly.

Where can I use my Future Travel Credit?

To use your Future Travel Credit:

  • contact us directly at 1-888-247-2262 (for international and other numbers)
  • reach out to your travel agent*
  • meet with an Air Canada ticketing agent (where available)

Make sure you have your Future Travel Credit number handy at the time of booking.

Note: When you redeem your Future Travel Credit, the fare rules (e.g., change fees) of the original fare/booking still apply. The taxes will be based on the destination of the new booking.

* If your Future Travel Credit was issued by your travel agent.

Terms & Conditions

  • Your Future Travel Credit expires on the date indicated in the email you received. Once your Future Travel Credit expires, it will no longer be valid.
  • Future travel credits are non-transferrable and cannot be combined with each other or with another form of credit or payment.
  • Any applicable cancellation fees and fare difference will be applied when using the Future Travel Credit to make a new booking; if the value of the new booking is lower, the difference will be forfeited.
  • If you received a Future Travel Credit while in another country and it is in a foreign currency, you can still apply its value toward your next booking. The applicable rate of exchange applies and is based on the Reuters Currency Calculator at the date and time of redemption.
  • Future Travel Credits cannot be redeemed when using Uplift as a payment method.

Air Canada Travel Voucher

An Air Canada Travel Vouchers are fully transferable, can be used multiple times, and never expire until fully redeemed.

With the introduction of AC Wallet, Air Canada will no longer be offering travel vouchers as a form of credit.

Rest assured that, if you currently have an Air Canada Travel Voucher, it will continue to be valid until you have used its entire value.

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Transferable

Yes
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Expiry date

None
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Usage

Unlimited
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Reloadable

No

Frequently asked questions

Where can I use my Air Canada Travel Voucher?

You can use your voucher:

Terms & Conditions

  • Air Canada Travel Vouchers can only be issued to the primary passenger on the reservation, who may be different than the person associated with the original form of payment.
  • Air Canada Travel Vouchers cannot be used:
    • Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge, or Air Canada Express
    • As a payment method for bookings made via the Air Canada mobile app or for the payment of self-serve check-in options online, including any fees or last-minute upgrades
    • At any airport locations, including airport counters or kiosks worldwide
    • Toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, or Air Canada Maple Leaf Club membership fees
    • On board for Air Canada Bistro or duty-free purchases
    • Toward the purchase of hotel bookings, car rentals and/or travel insurance
    • When using Uplift as a payment method.
  • When redeeming an Air Canada Travel Voucher in a different currency, the applicable rate of exchange applies and is based on the Reuters Currency Calculator at the date and time of redemption.
  • Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. When purchasing a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase.
  • Air Canada is not responsible for Air Canada Travel Vouchers that are undeliverable or not received due to inaccurate delivery information, including but not limited to an incorrect or nonexistent email address. To ensure that delivery information has been entered accurately, we recommend that customers carefully review all details provided at the time of the request.
  • The Air Canada Travel Voucher holder acknowledges and agrees that Air Canada reserves the right to modify the applicable Terms and Conditions at any time. Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes by posting an updated version of the Terms and Conditions on this page. It is the customer’s responsibility to regularly review these Terms and Conditions.
  • Air Canada Travel Vouchers cannot be sold. Unlawful sale or attempted resale is grounds for seizure and cancellation of the Air Canada Travel Voucher without compensation.
  • If your Air Canada Travel Voucher confirmation email has been lost, please contact Customer Relations.

Need assistance?

You can reach out to us anytime. We’re happy to help.

Air Canada Gift Cards

Air Canada Gift Cards and eGift Cards are a great way to offer the gift of travel to yourself or another person. They’re fully transferable, can be used multiple times, and never expire until they are fully redeemed. More about Air Canada Gift Cards.