February 13, 2023
Because of severe weather in Auckland, we understand that you may want to make alternate travel arrangements. If you currently have a reservation, Air Canada has implemented a policy that makes it possible for you to make voluntary changes to your itinerary if:
- You purchased an Air Canada ticket on or before February 9, 2023, for travel between February 12, 2023 and February 15, 2023.
- Your itinerary includes a flight to, from or through Auckland (ALK).
If you are scheduled to travel during the affected period, you can retrieve your booking to change your flight, free of charge (up to 2 hours before departure), to another date between now and February 22, 2023 subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
Rebooking is only permitted on flights operated by Air Canada.
If you purchased your ticket with Air Canada Vacations, please contact them directly.
And if you require assistance, you can contact us directly at 1-888-247-2262 (or 1 800 361-5373 if yours is an Aeroplan flight reward).