Cancellation options

We know how stressful it can be when travel plans get interrupted. Depending on what kind of booking you have, you may have multiple options for processing a cancellation.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada for Business, click here for all updates.

For Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada, please select one of the following:

Air Canada has already cancelled my booking

If you have a booking cancelled by Air Canada for travel prior to March 1, 2020, please click here to learn more about your options.

If you have a booking cancelled by Air Canada for travel after March 1, 2020, you have several options available to you depending on the type of fare you purchased and whether the cancellation was within Air Canada’s control.

Cancellations outside of Air Canada’s control

If Air Canada has already cancelled your booking, and the cancellation is outside of Air Canada’s control (for example, due to the impacts of COVID-19, government travel advisories and/or health and safety concerns), you have two expanded options to choose from:

  1. Air Canada Travel Voucher – Transfer the remaining value of all tickets in a booking and associated services to an Air Canada Travel Voucher. The voucher has no expiry date, is fully transferable and can be used multiple times.
  2. Aeroplan Miles – Convert and transfer the remaining value of all tickets and associated services in a booking, minus any taxes, into Aeroplan Miles, and get an additional 65% bonus miles.

If you purchased a non-refundable fare, please note that in accordance with government regulations, non-refundable bookings that are cancelled due to the impacts of COVID-19, government travel advisories and/or health and safety concerns are outside of Air Canada’s control and ineligible for a refund.

If you purchased a refundable fare, you have the additional option of returning the remaining refundable value of all tickets and associated services in a booking, minus any applicable fees, back to your original form of payment.

How to process a cancellation

Cancellations within Air Canada’s control

For both refundable fares and non-refundable fares, if Air Canada has already cancelled your booking, and the cancellation is within Air Canada’s control, you have three expanded options to choose from:

  1. Air Canada Travel Voucher – Transfer the remaining value of all tickets in a booking and associated services to an Air Canada Travel Voucher. The voucher has no expiry date, is fully transferable and can be used multiple times.
  2. Aeroplan Miles – Convert and transfer the remaining value of all tickets and associated services in a booking, minus any taxes, into Aeroplan Miles, and get an additional 65% bonus miles.
  3. Return to original form of payment – Return the remaining refundable value of all tickets in a booking and associated services back to your original form of payment.

How to process a cancellation

I would like to cancel my future booking

Refundable fares

If you purchased a refundable fare and you would like to cancel your future booking, you have three expanded options to choose from:

  1. Air Canada Travel Voucher – Transfer the remaining value of all tickets in a booking and associated services to an Air Canada Travel Voucher. The voucher has no expiry date, is fully transferable and can be used multiple times.
  2. Aeroplan Miles – Convert and transfer the remaining value of all tickets and associated services in a booking, minus any taxes, into Aeroplan Miles, and get an additional 65% bonus miles.
  3. Return to original form of payment – Return the remaining refundable value of all tickets in a booking and associated services, minus any applicable fees, back to your original form of payment.

Cancellation fees may apply based on the type of fare you purchased.

How to process a cancellation

Non-refundable fares

If you purchased a non-refundable fare and you would like to cancel your future booking, you have two expanded options to choose from:

  1. Air Canada Travel Voucher – Transfer the remaining value of all tickets in a booking and associated services to an Air Canada Travel Voucher. The voucher has no expiry date, is fully transferable and can be used multiple times.
  2. Aeroplan Miles – Convert and transfer the remaining value of all tickets and associated services, minus any taxes, into Aeroplan Miles, and get an additional 65% bonus miles.

Cancellation fees may apply based on the type of fare you purchased.

Please note that non-refundable bookings that you cancel are not eligible for refunds.

How to process a cancellation