We understand that you will need to travel at the last minute in the event of an imminent death or a death in your immediate family.
About our Bereavement Policy
Our bereavement policy offers reduced fares and the flexibility you need during a difficult time. It is possible that there may be lower prices available on our website, but they could be subject to additional fees.
Our bereavement policy applies to:
- Immediate family members
- Any flight marketed and operated by Air Canada, Air Canada Rouge, or Air Canada Express
- Any Economy Class fare, except for our Economy Basic fare for travel within North America
- Bereavement travel that occurs within 10 days of booking and which does not exceed 60 days
Our bereavement policy does not apply to codeshare flights or flights operated by another airline.
How to Obtain Bereavement Fares
Please contact us by phone to request a bereavement fare. We will ask you to provide us the following information:
- the name of the family member
- your relationship to the dying or deceased family member
- the name of the hospital or residence, as well as the attending physician’s name, address, and phone number, or
- the name, address, and phone number of the memorial or funeral home, along with the date of the memorial or funeral
Within 7 days of your return travel, please send an email to Bereavement@AirCanada.ca with your booking reference in the subject line and attach one of the following supporting documents:
- a copy of the death certificate
- the funeral director's statement
- the coroner's statement
- registration issued by a provincial government
- a letter from the treating physician on official letterhead and/or a prescription pad which clearly defines the situation as one of imminent death of your immediate family member
Failure to send one of the above documents may result in having to pay the regular fare price difference.
For the purposes of bereavement travel, immediate family includes:
Spouse (includes common law, same sex partners and ex-spouse),
Child (includes / step / grand / great grand),
Parent (includes step / grand / great grand / in-law / common law in-law),
Son or daughter (includes step / in-law / common law in-law),
Brother, sister (includes step / half / in-law / common law in-law),
Legal guardian and spouse of legal guardian (with proof of judgement)
All the above include in-laws of a same sex partner.