Europe, Middle East and Africa
Effective June 1, 2008, BSP no longer permits the issuance of paper MPDs (Multi-Purpose Document) and only accepts V-MPDs (Virtual-MPD)
Air Canada will be activating V-MPDs in BSPlink for the following reasons ONLY:
- Groups deposit and full payment, prior to ticket issuance (code "J" in BSPlink). (See 16. Groups and IET below)
- Tickets that cannot be issued electronically (code "1" in BSPlink)
- The GDS PNR associated to the V-MPD must be queued to the Air Canada PTA desk, in order for the prepaid to be set up.
- V-MPDs issued for non E-Ticket (ET) eligible itineraries must be queued to Air Canada at least 10 business days prior to travel date.
- For urgent PTAs / paper tickets on weekends and bank holidays (out of hours) please contact your nearest Air Canada call centre.
- When issuing VMPD for paper tickets, please ensure that ticketing deadline and fare rules are met.
- When setting up paper ticket for infant on interline itinerary, issue ET for adults. Issue V-MPD for infant only and queue GDS PNR for paper ticket to be issued by Air Canada.
Once a V-MPD is marked 'used' by Air Canada, same-day void is no longer permitted.
For V-MPD, full or partial refund can be done through the BSPlink. For paper MPDs issued prior to 1st June, 2008, full or partial refund can be done through the automated refund functionality.
Paper MPDs may previously have been issued for a number of reasons, other than groups and prepaids. Please review the new procedures in the grid below for:
| Reasons | Procedures |
|---|---|
| Change fee | Reissue the ticket and collect the change fee amount in change penalties box in your exchange mask or format |
| Additional collection | Additional collection Reissue the ticket to reflect the applicable additional collection |
| Excess baggage | To be paid at the airport or directly to call centres |
| Plating fee | A debit memo will be issued to collect the plating fee; review CIC*26/13 or the online DRS UM fees Contact Air Canada reservations with credit card number |
| Split Payment | Process the credit card through agency vendor account and report the ticket to AC as a cash sale |
| LTIB | Passenger must purchase a new ticket and request refund through Air Canada LTIB process |
| Exchange with refund | If fare permits refund, then refund and issue new ticket. If fare non-refundable, then residual value is forfeited |
NOTE: A $50 ticketing error fee will be assessed for unauthorized and incorrect issuance of V-MPDs and VMCOs. Further misuse could result in deactivation of V-MPD ability.