PrePaid Ticketing

Canada

• Monday to Friday - 08:00 to 20:00 ET
• Saturday to Sunday - 10:00 to 18:00 ET

USA

• 7 Days a Week - 07:00 to 23:00 ET

London

• Monday to Friday - 09:00 to 18:00 GMT
• Saturday - 08:00 to 16:00 GMT
• Sunday - 07:00 to 15:00 GMT

* For urgent enquiries over the weekend, refer to coordinators at 44 871-220-1111

Hours of operation for other international stations vary by location

• All requests must be queued to the AC prepaids department through your GDS. AC prepaids will not accept any requests over the phone, either directly or indirectly through AC reservations.
• Misqueued PNR’s will be reviewed and subject to the OSI messages provided, either handled or re-directed to the correct queue.
• For boarding AC itineraries where AC is the ground handler*, excluding codeshare flights, requests must be received in queue 24 hours prior to departure.
• Due to ground-handling agreements at some stations, more than 24 hours may be required. We recommend requests be sent as far in advance as possible.
• For OAL boarding itineraries and non AC ground handled stations, including AC codeshare flights, requests must be received in queue 48 hours prior to departure (excluding weekend and holidays).
• Refund requests on 014 MCO’s must be queued using the non-urgent queuing address as indicated in CIC*170/92.

• Date and travel agent name
• Agency IATA number
• Complete fare information
• Full MCO numbers, including check digit, as well as original form of payment
• Advice of service charge collection (refer to CIC*30/4)
• Passenger contact information