Travel Information and Updates

Travel News and Updates

Travelling with Children

April 29, 2016

At Air Canada, our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together*. 

In order to ease the travel experience for our young passengers and their parent or guardian, we ask that you inform the Air Canada agent or your travel agent at time of booking that you are travelling with children under the age of 12.   

If you’ve already completed your reservation, you can go to the Manage My Bookings tab 36 hours after booking to confirm that your child has automatically been seated with a parent or guardian. Alternatively, please contact Air Canada Reservations or your travel agent to make the necessary changes.

In the event that adjacent seating cannot be arranged, Air Canada will offer other flight options or a full refund.

More about this seating policy and travelling with children

* Applies to all flights operated by Air Canada and Air Canada Rouge.

2017

May 25, 2017

Because of the events in Manchester, England, Air Canada has implemented a goodwill policy for customers who wish to make voluntary changes to their itinerary.

The policy applies to customers:

  • Who purchased an Air Canada ticket no later than May 23, 2017 for travel between May 24 and June 2, 2017
  • Whose itinerary includes a flight to, from or via Manchester International Airport (MAN)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 30, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Effective May 17th, 2017 Air Canada flights out of Los Angeles International Airport (LAX) will be relocating to Terminal 6 (from Terminal 2*).

The Air Canada check-in area will be conveniently located immediately upon entering Terminal 6 at the departures level.

We invite you to print your boarding pass at one of the 14 self-service check-in kiosks before proceeding to one of the baggage drop-off counters to deposit any checked bags. From there, head to the expanded security screening area, then onward to your gate.

At Terminal 6, regularly scheduled Air Canada flights will depart from gates 68A, 68B and 69B

Priority Services

Eligible customers will have access to three dedicated priority check-in counters, as well as TSA Pre-Check and Priority Security. More about our priority services.

Maple Leaf Lounge

A state-of-the-art Air Canada Maple Leaf Lounge will also be opening its doors on the mezzanine level of Terminal 6 on May 17, 2017. There, as with all our Maple Leaf Lounges, eligible customers can relax and re-energize in luxury prior to boarding their flight.

* Should you arrive at the wrong terminal, airport ambassadors wearing lime green vests will be on hand to direct you to lime green shuttle buses which will escort customers to Terminal 6.

May 12, 2017

Great news! You can now view the upgrade and standby lists for any of your flights right from your Apple, Android or BlackBerry device.

Just log on to the Air Canada App and access standby and upgrade lists directly from your booking or by using the Flight Status option. Once you’ve been added to the standby list, or your name is added to the upgrade waitlist, you’ll be able to see your status in real time.

So if you haven’t done so already, this is just one of the many great reasons to download the Air Canada App on the Apple App StoreOpens in New Window, Google PlayOpens in New Window, or BlackBerry App WorldOpens in New Window.

More about the Air Canada App

May 11, 2017

Please be advised that security guards at airports in Portugal are planning strike action from May 13 to May 17, 2017.

As the walk-out may cause delays, travellers are advised to allow for the extra time it may take to go through security control and to check in baggage.

May 9, 2017

Air Canada is advising customers that Toronto Pearson International Airport’s runway construction is resulting in some cancelled and delayed flights to and from Toronto. Customers should check online at www.aircanada.com for Travel Alerts and to confirm that their flight is operating using the Flight Status online tool, before going to the airport.

 A flexible rebooking policy has been implemented to allow customers with short connection times at Toronto to change and rebook their flights online to enable a longer connection time at no cost.

 We’re committed to getting our customers to their destinations safely and quickly, and whenever possible, operating larger aircraft than originally scheduled. We thank customers for their patience.

 The Greater Toronto Airports Authority’s (GTAA) on-going runway construction project is affecting all carriers. To meet the GTAA’s restriction on the number of flights taking off and landing at Toronto Pearson during this period which can be further compounded by adverse weather and winds limiting runway availability, some flights have been cancelled and delayed to and from Toronto. Please refer to the GTAA and their website for more information on the status of their operations and on-going runway construction: https://www.torontopearson.com/updates/#

 Customers travelling should take the following steps:

 Before your flight

If your flight is cancelled

  • Use our Self-Service Rebooking Tool to make alternate arrangements using your booking reference number and passenger name. Call Centres are also available, however, wait-times may be long during adverse weather.

Please be patient

  • We are committed to getting customers on their way as soon as possible and if required, we will add extra capacity when aircraft and crew are available.
  • If a suitable flight is not immediately available, please check back frequently because our schedule may change and capacity may be added.

May 8, 2017

As a result of flooding in areas of Montreal and Ottawa, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than May 8, 2017 and whose itinerary includes a flight to, from Trudeau, Montreal Airport (YUL) or Ottawa Intl. (YOW) between 08-11May, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and May 18, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and May 18, 2017. However, any fare difference will apply.
If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Because of the general strike that is planned for São Paulo, Brazil on April 28th, 2016, Air Canada has implemented a goodwill policy for customers who wish to make voluntary changes to their itinerary.

The policy applies to customers:

  • Who purchased an Air Canada ticket no later than April 27, 2017 for travel between April 26 and April 28, 2017
  • Whose itinerary includes a flight to, from or via Guarulhos International Airport (GRU)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and May 5, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Update - April 19, 2017


Primary Inspection Kiosks are now also available at Vancouver International Airport (YVR).

And remember that the CanBorder - eDeclaration mobile app lets you create and save traveller profiles, answer questions in advance and create a quick response (QR) code that you can then scan at a Primary Inspection Kiosk upon arrival in Ottawa and now Vancouver airports.

March 23, 2017

This week, the Canada Border Services Agency (CBSA) introduced Primary Inspection Kiosks at the Ottawa Macdonald-Cartier International Airport (YOW), with other airports to follow later this year.

The kiosks allow you to verify your travel documents, complete an on-screen declaration, and confirm your identity using facial authentication (involving only a one-to-one photo comparison at the kiosk with your passport).

And you can save even more time by completing your declaration in advance using the CanBorder - eDeclaration mobile app, which will give you a quick response (QR) code to scan at a kiosk upon arrival. 

More about Primary Inspection Kiosks.

April 3, 2017

If you’re travelling on a flight departing from or arriving at Toronto Pearson International Airport (YYZ), please note that you may experience delays due to partial runway closures arising from construction work undertaken by the Greater Toronto Airports Authority. The work is expected to be completed by May 16, 2017. Before going to the airport, please make sure to check the status of your flight. We apologize for any inconvenience and appreciate our customers’ patience.

Find out more about partial runway closures at Toronto PearsonOpens in New Window.

March 28, 2017

Looking for an aisle seat, one next to a window or a little more space to stretch your legs? Or maybe you and your travel companion want to make sure you're seated together.

You can select your standard seat free of charge at check-in. But if you want to secure the seat that best suits your needs, you can always choose it in advance, free or for a fee.

You can complete your advance standard seat selection free of charge, regardless of your itinerary:

  • when you travel in Business Class
  • when you purchase a Premium Economy, Latitude or Flex fare
  • if you're an Altitude Super Elite 100K member

When you purchase a Tango fare, you can also select your standard seat in advance. A fee will apply when you travel with Air Canada:

  •  
    • within Canada
    • between Canada and the U.S.
    • to, from or via one of these countries

For all other itineraries, your advance seat selection is free.

Preferred seats

Looking for a little more legroom? Preferred seats are a great option. In many cases, these seats are at the front of the aircraft, meaning you get to deplane much faster upon arrival. And you can board with zone 3, at the very start of general boarding

Travel with young children

Are you travelling with young children? No worries. Our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together. Find out more

Fees apply to flights operated by Air Canada, Air Canada Rouge or an Air Canada Express carrier.

March 17, 2017

As a result of flooding in areas of Peru, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than March 17, 2017 and whose itinerary includes a flight to, from or via Jorge Chávez International Airport (LIM) on March 17 or 18, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and April 1, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and April 1, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Berlin Airport Strike

March 9, 2017

As a result of the industrial action planned for Berlin airports, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than March 9, 2017 for travel between March 9 and March 11, 2017
  • Whose itinerary includes a flight to, from or via Tegel Airport (TXL) or Schönefeld Airport (SXF)

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen

March 7, 2016

Effective March 16, 2017, new travel document requirements for travel to the U.S. will apply to nationals from the following countries*:

  • Iran
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are a national from one of the six countries listed above and plan on travelling to the United States, it is your responsibility to ensure that you have all the travel documents necessary to enter the country.

For more information, visit the U.S. Customs and Border Protection website.

* Iraq, which was part of the travel document policy issued on January 27th, 2017, is not included in this latest announcement.

French Air Traffic Controllers Industrial Action

March 6, 2017

As a result of the French air traffic controllers’ industrial action, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than March 5, 2017 for travel between March 5 and March 10, 2017
  • Whose itinerary includes one of the following airports: Charles-de-Gaulle (CDG), Lyon (LYS), Madrid (MAD) or Barcelona (BCN)

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

New U.S. Entry Restrictions

January 28, 2017

Like other carriers, we are required to ensure passengers have all the travel documents necessary to enter in, or transit through, each country they are travelling to. As a result of new United States entry restrictions for specific passport holders, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 29, 2017 for travel to or via the United States effective immediately, and who are holders of a passport from one of the following countries:

  • Iran
  • Iraq
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with AeroplanOpens in New Window, or Air Canada VacationsOpens in New Window, please contact them directly.

China Transit Program - Nagoya and Osaka New Approved Airports

January 23, 2017

Effective February 1st, 2017, Nagoya and Osaka will be added to the list of approved airports from which nationals of the People’s Republic of China must travel to participate in the China Transit ProgramOpens in New Window (CTP), thus bringing to 9 the number of eligible airports from which Air Canada flies:

  • Beijing
  • Hong Kong
  • Nagoya
  • Osaka
  • Seoul Incheon
  • Shanghai
  • Taipei
  • Tokyo Narita
  • Tokyo Haneda

Visit the Government of Canada website for a complete list of eligible points of embarkationOpens in New Window.

Because Air Canada is an approved air carrier, its customers who are citizens of the People’s Republic of China can now travel to or from the U.S. without obtaining a Canadian temporary resident visa - provided they meet certain conditionsOpens in New Window  - when transiting through one of these three Canadian airports:

  • Toronto Pearson International Airport (Terminal 1)
  • Vancouver International Airport
  • Calgary International Airport

Air Canada is also an approved air carrier participating in the Canadian government's Transit without Visa (TWOV) program.

Learn more about transiting through Canada without a visa.Opens in New Window

New Rules for French Minors Travelling Unaccompanied

January 10, 2017

Effective January 15, 2017, all minors (under age 18) who are French citizens or residents of France (or of French territories such as Guadeloupe and Martinique) and who are travelling unaccompanied out of France must present an authorization to exit the country (autorisation de sortie du territoire) at the exit border controls in France.

The original form (no photocopies), must be presented along with the minor’s identity document and the identity document of the parent who signed the form.

Download the authorization to exit the countryOpens in New Window form.

Incident in Fort Lauderdale

January 7, 2017

Following the closure of Fort Lauderdale Airport Terminal 2 due to the tragic events of January 6th, Air Canada is working with airport authorities to resume flights as soon as possible, with the first departures from Fort Lauderdale expected the evening of Saturday January 7th. 

Air Canada is working to rebook passengers on flights as they resume and thanks customers for their patience as the situation evolves. To assist customers get to their destination as soon as possible, Air Canada plans to operate additional flights and larger aircraft to and from Miami International Airport, and will be in contact with customers with any new booking information. 

Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 6, 2017 for travel to, from or via that airport until January 9, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 16, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

 

Volcano in Costa Rica

January 4, 2017

As a result of the volcanic eruption that could potentially affect flights to San José, Costa Rica, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 4, 2017 and whose itinerary includes a flight to, from or via Juan Santamaría International Airport (SJO) in San José, Costa Rica between January 4th and 11th, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 31, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan,Opens in New Window or Air Canada Vacations,Opens in New Window please contact them directly.

Zika virus

Update – January 2, 2017

As a result of the Zika virus that could potentially pose a risk to pregnant women travelling to affected areas, Air Canada has implemented a goodwill policy that applies to women (and their travel companions) who:

  • have obtained a note from a health care professional, and
  • who were originally scheduled to travel to an area affected by the Zika virus (as listed on the Opens in New WindowCDC website) on a flight operated by Air Canada with an Air Canada ticket* 

If you are affected by this situation and scheduled to travel on the above dates, you may contact Air Canada Reservations if you have questions about your reservation.

If you purchased your ticket with  Opens in New WindowAeroplan, or  Opens in New WindowAir Canada Vacations, please contact them directly.

Questions or concerns regarding the Zika virus

Should you have any questions or concerns about the Zika virus, please contact your doctor. You can also get more information and updates by consulting the following websites:

* Air Canada ticket numbers start with 014

Electronic Visa Update System for Chinese Nationals

January 1, 2017

U.S. Customs and Border Protection (CBP) has announced that, beginning on November 29, 2016, nationals of the People’s Republic of China with a 10-year B1/B2, B1 or B2 (visitor) visa will be required to have a valid Electronic Visa Update System (EVUS)Opens in New Windowenrollment when travelling to the United States.

CBP will not collect a fee for an EVUS enrollment at this time, but anticipates that an EVUS enrollment fee will eventually be implemented. Until the fee is implemented, you can complete your EVUS enrollmentOpens in New Windowwithout charge.  

Your EVUS enrollment is valid for two years or until you obtain a new passport or visa, whichever comes first. You must update your visa information at least every two years, or upon obtaining a new passport, or you will not be able to use your 10-year visa.

View Frequently Asked QuestionsOpens in New Windowrelated to EVUS.

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