Air Canada offers reduced bereavement fares if you need to travel because of an imminent death or a death in your immediate family.
About our Bereavement Policy
Our bereavement policy applies to:
- Immediate family members
- Any flight marketed and operated by Air Canada, Air Canada Rouge or Air Canada Express
- Any Economy Class fare, except for our North America Basic fare
- Bereavement travel that occurs within 10 days of booking and that does not exceed 60 days
Our bereavement policy does not apply to codeshare flights or flights operated by another airline
How to Obtain Bereavement Fares
If you contact us by phone to request a bereavement fare, we’ll ask you to provide the following information:
- the name of the family member
- the relationship of dying or deceased to the customer
- the name of the hospital or residence, as well as the attending physician’s name, address and phone number, or
- the name, address and phone number of the memorial or funeral home, along with the date of the memorial or funeral.
If you’re purchasing your ticket at an Air Canada airport ticket counter, we’ll ask you for:
- a copy of the death certificate or
- a letter from the attending physician or hospital defining the imminent death of your family member.
If you have already travelled and would like to obtain a refund, we ask that you submit your request within 90 days of the date when your ticket was issued. To do so, kindly complete our Ticket Refund Application formOpens in New Window.
When you do, please attach one of the following:
- a copy of the death certificate,
- a Statement of Death issued by the coroner or the funeral director
- a letter from the attending physician or hospital (original or copy)
- a Registration of Death issued by a provincial government
You may also submit your refund request by writing to:
Air Canada, Refund Services
P.O. Box 6475,
Winnipeg, Manitoba, R3C 3V2
For the purposes of bereavement travel, immediate family includes:
Spouse (includes common law, same sex partners and ex-spouse),
Child (includes / step / grand / great grand),
Parent (includes step / grand / great grand / in-law / common law in-law),
Son or daughter (includes step / in-law / common law in-law),
Brother, sister (includes step / half / in-law / common law in-law),
Legal guardian and spouse of legal guardian (with proof of judgement)
All above include in-laws of a same sex partner.