Air Canada Refund and Cancellation Policy
If you’d like to request a refund or cancel a flight or service, we’re here to help.
Please choose the period which applies to your ticket:
Pre COVID-19 Period
| Refund eligibility | |||
|---|---|---|---|
| I cancelled my booking |
Depends on the fare type you purchased |
||
| Air Canada cancelled my flight | Within Air Canada’s control or required for safety | Outside of Air Canada’s control | |
Refund |
Depends on the fare type you purchased |
||
Learn more about the types of flight cancellations on our Flight Disruptions hub.
COVID-19 Goodwill Period
| Refund eligibility | |
|---|---|
| I cancelled my booking |
Refund |
| Air Canada cancelled my flight |
Refund |
If your flight was cancelled before April 13, 2021, please make sure to request your refund before July 12, 2021 at 11:59PM EDT, in order for your refund to be processed to the original form of payment. After this date, you can request your remaining ticket value to be transferred to an Air Canada Travel Voucher or converted to Aeroplan points with a 65% bonus.
Go-Forward Period
| Refund eligibility | |
|---|---|
| I cancelled my booking |
Depends on the fare type you purchased |
| Air Canada cancelled my flight |
Refund* |
*You have the option of a refund if the departure time of your new flight is more than 3 hours from the original departure time.
How to request a refund
Please remember to request a refund via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.
Here are your options based on your booking method:
Travel agent/Online travel agency
If you booked with a travel agent or online travel agency such as Expedia or Priceline, please contact them directly.
Air Canada for Business
For Air Canada for Business bookings, please visit Air Canada for Business for details and refund options available to you and your corporation.
Air Canada Vacations
For Air Canada Vacations bookings, visit aircanadavacations.com/refunds.
Air Canada
If you booked directly through Air Canada (including aircanada.com, the Air Canada mobile app, and our Contact Centres), Aeroplan, Kayak, Google Flights or Skyscanner, visit aircanada.com/refund to get your refund started.
Get your refund startedHow to cancel a booking
Please remember to cancel your booking via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.
If you booked directly through Air Canada, you may cancel your booking online by visiting My Bookings and following the instructions.
You may cancel your booking online if:
- You originally booked your flight on aircanada.com or via the Air Canada mobile app
- You are cancelling an Aeroplan flight reward booking
- You are cancelling your entire booking
- You are cancelling your flight at least two hours before departure
Partial cancellation:
If you need to cancel one or more segments of your itinerary, please contact Air Canada Reservations.
24 hours refundability:
If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction.
For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.