Refund Services

Important information: Please refer here for important COVID-19 updates, including information on route suspensions, where affected customers will be notified and offered travel options, and information on flexibility for existing bookings. Otherwise please refer to your fare purchased for information on refundability.

Given the current volumes, if your refund request is being reviewed by one of our refund agents, please note that it can take between 6 and 8 weeks* for your refund claim to be processed.

And remember that you can check the status of your refund anytime.

*Unless otherwise stated by applicable law

We understand that things don’t always go as planned. The information on this page will help guide you as you request a refund for a refundable ticket or an Air Canada service that you paid for but did not receive.

If you've already travelled:

You can use our convenient Ticket Refund Application Form to request your refund, then return to the tool any time for information on its status.

If you haven't travelled yet:

If you need to request a refund for a ticket and you haven’t travelled yet, it’s important to do so via your original point of purchase.

If you booked at aircanada.com, you can cancel your booking online. If you’re cancelling a fully refundable fare, this will automatically initiate your refund process.

If you booked directly with an Air Canada agent, or you're cancelling a booking for which an upgrade was confirmed, we ask that you please contact us directly.

If you booked through a travel agency, or another airline or website, you’ll need to go back to them to request your refund.

Please note that under the Air Passenger Protection Regulations, if you were denied boarding or your flight was cancelled or delayed by more than three hours due to an event within our control or required for safety purposes, and you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, we’ll refund the unused portion of the ticket or, if you aren’t at your point of origin, refund your ticket and provide you with a confirmed reservation back to your point of origin that accommodates your needs (regardless of fare rules).

If you purchase a travel option or service (e.g. Preferred Seat) but did not receive it, please contact Customer Relations.

If your ticket was cancelled prior to travel, contact us directly and we’ll be happy to book that next trip for you.

It’s important to remember that tickets are valid for one full year from the date they were originally issued, and are subject to the fare rules of the original ticket.

A note about our Economy Basic fare:

There’s good value in choosing our Economy Basic fare, but it’s important to know that it does not allow for flight changes or cancellations, and you will not receive a credit if you are not able to travel.

If your refund request is being reviewed by one of our refund agents, please note that it can take between 6 and 8 weeks* for your refund claim to be processed.

And remember that you can check the status of your refund anytime.

* Unless otherwise stated by applicable law

If you cancel your reservation online within 24 hours of purchase, you will receive a full refund. We’ll send you an email confirming that the price of your ticket will be refunded automatically.

In the case of Flight Pass bookings, credits that are cancelled within 24 hours of booking will be credited back to your Flight Pass account and no cancellation fee will apply.

Certain taxes are refundable in certain cases based on the following:

  • The type of ticket (refundable or not)
  • Whether the ticket was wholly or partially used
  • Regulations of the country where the ticket was purchased and/or the departure country

For example, when a ticket is completely unused:

Taxes, fees and additional charges Refundable ticket Non-refundable ticket
CA – Air Travellers Security Charge – Canada
  • Refundable
  • The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
  • Refundable
  • The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
SQ – Airport Improvement Fee – Canada
  • Refundable
  • The following taxes are also refundable if they were applied to the Airport Improvement Fee:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
  • Refundable
  • The following taxes are also refundable if they were applied to the Airport Improvement Fee:
    • Quebec Sales Tax (XQ)
    • Goods and Services Tax (XG)
    • Harmonized Sales Tax (RC)
RC – Harmonized Sales Tax – Canada
  • Refundable
  • Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ).
XG – Goods and Services Tax – Canada
  • Refundable
  • Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ).
XQ – Quebec Sales Tax – Canada
  • Refundable
  • Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ).
US – Transportation Tax – U.S
  • Refundable
  • Non-refundable
XF – Passenger Facility Charge – U.S.
  • Refundable
  • Non-refundable
ZP – Flight Segment Tax – U.S
  • Refundable
  • Non-refundable
AY – Passenger Security Fee – U.S.
  • Refundable
  • Refundable
XY – Immigration Fee – U.S
  • Refundable
  • Refundable
YC – Customs Fee – U.S.
  • Refundable
  • Refundable
XA – Animal and Plant Health Inspection Service (APHIS) User Fee – U.S.
  • Refundable
  • Refundable
FR – Civil Aviation Tax – France
  • Refundable
  • Refundable
O4 – Air Passenger Solidarity Tax Surplus - France
  • Refundable
  • Refundable
QW – Passenger Service Charge (domestic flights) – France
  • Refundable
  • Refundable
QX – Passenger Service Charge (international flights) – France
  • Refundable
  • Refundable
IZ – Solidarity Tax – France
  • Refundable
  • Refundable


Please note that in the event that your ticket is no longer valid and has not been used for travel, you will be entitled to a refund for taxes and fees, depending on your boarding. To obtain a refund for these amounts, you can use our Ticket Refund Application Form free of charge. You can also obtain a refund for these amounts by contacting us by mail or by any other means.

You will receive your refund within 30 days of your request.

Important:

Fares may be subject to penalties.
Refunds are credited back to the original method of payment. (Note: In the case of cash and Interac online payments, customers will receive a cheque in the mail.)
All refund assessments are based on Air Canada’s tariffs and policies as well as the terms and conditions of your purchase. Fare rules explain refundability of your purchase. Please read this information carefully.