How to request a refund

Please remember to request a refund via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

Here are your options based on your booking method:

Travel agent/Online travel agency

If you booked with a travel agent or online travel agency such as Expedia or Priceline, please contact them directly.

Air Canada for Business

For Air Canada for Business bookings, please visit Air Canada for Business for details and refund options available to you and your corporation.

Air Canada Vacations

For Air Canada Vacations bookings, visit vacations.aircanada.com.

Air Canada

If you booked directly through Air Canada (including aircanada.com, the Air Canada mobile app, and our Contact Centres), Aeroplan, Kayak, Google Flights or Skyscanner, Visit My Bookings.

Visit My Bookings

How to cancel a booking

Please remember to cancel your booking via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

If you booked directly through Air Canada, you may cancel your booking online by visiting My Bookings and following the instructions.

You may cancel your booking online if:

• You originally booked your flight on aircanada.com or via the Air Canada mobile app
• You are cancelling an Aeroplan flight reward booking
• You are cancelling your entire booking
• You are cancelling your flight at least two hours before departure

Partial cancellation:

If you need to cancel one or more segments of your itinerary, please contact Air Canada Reservations.

24 hours refundability:

If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction.

For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.

Passenger withdrawal Rights (Colombian law)

In all contracts for the sale of goods and provision of services through financing systems provided by the producer or supplier, sale of timeshares or sales using non-traditional or distance methods, which by their nature should not be consumed or have not begun to be executed before five (5) days, the withdrawal right will be understood as agreed. In the event that the right to withdrawal is used, the contract will be terminated and the money paid by the consumer will be refunded. The consumer must return the product to the producer or supplier by the same means and in the same conditions in which it was received. Transportation and others costs involved in the returning the good will be covered by the consumer. The maximum term for exercising the withdrawal right will be five (5) business days from the delivery of the goods or from the execution of the contract in the case of the provision of services.

The following cases are exempt from the withdrawal right:

1. In contracts for the provision of services whose provision has begun with the consumer’s agreement;

2. In contracts for the supply of goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot control;

3. In contracts for the supply of goods made to the consumer's specifications or clearly personalized;

4. In contracts for the supply of goods which, by their nature, cannot be returned or may deteriorate or expire rapidly;

5. In contracts for betting and lottery services;

6. In contracts for the acquisition of perishable goods;

7. In contracts for the acquisition of goods for personal use.

All sums paid must be returned to the consumer in cash without any discounts or deductions for any concept.

In application of article 1878 of the Code of Commerce, the passenger may withdraw from the trip before its commencement, by giving notice to the carrier or the travel agency at least twenty-four (24) hours prior to the flight.

In these cases, the carrier or travel agency may retain a sum of money, in accordance with what is regulated in this paragraph.

The carrier or travel agency, in accordance with the conditions of the fare, may retain the agreed percentage, which may not exceed 10% of the value received as a fare, excluding fees, taxes and administrative fee. The retention made to the passenger will be made in favor of the carrier.

The provisions of this paragraph will not apply in the case of promotional rates, unless it is offered by the carrier, in which case it will be applied in accordance with the conditions offered.

In case of withdrawal, the airline or agency that has made the sale of the ticket, will order the financial institution to refund the corresponding amount refund within a term not exceeding five (5) working days following the passenger's request.

The airline and / or travel agent must refund the money to the passenger within a maximum period of thirty (30) calendar days from the communication of the withdrawal.

If the passenger desists from the trip by giving notice to the travel agency that sold the tickets as intermediary, it will proceed to refund the money to the passenger once the airline makes available the corresponding amount, without prejudice to the period of thirty (30) days provided in the previous paragraph for the refund of the money to the passenger to become effective.