Air Canada Refund and Cancellation Policy
If you’d like to request a refund or cancel a flight or service, we’re here to help.
| Refund eligibility | |
|---|---|
| I cancelled my booking | 
Your refund eligibility depends on the fare type you purchased. |
| Air Canada delayed or cancelled my flight | 
You can request a refund* for the unused portion of your ticket |
* You have the option of a refund if your flight is cancelled, or if you are otherwise delayed by more than 3 hours in relation to your original departure or arrival time, or if we add a connection to your itinerary.
How to request a refund
Please remember to request a refund via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.
Here are your options based on your booking method:
Travel agent/Online travel agency
If you booked with a travel agent or online travel agency such as Expedia or Priceline, please contact them directly.
Air Canada for Business
For Air Canada for Business bookings, please visit Air Canada for Business for details and refund options available to you and your corporation.
Air Canada Vacations
For Air Canada Vacations bookings, visit vacations.aircanada.com.
Air Canada
If you booked directly through Air Canada (including aircanada.com, the Air Canada mobile app, and our Contact Centres), Aeroplan, Kayak, Google Flights or Skyscanner, Visit My Bookings.
Visit My BookingsHow to cancel a booking
Please remember to cancel your booking via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.
If you booked directly through Air Canada, you may cancel your booking online by visiting My Bookings and following the instructions.
You may cancel your booking online if:
- You originally booked your flight on aircanada.com or via the Air Canada mobile app
- You are cancelling an Aeroplan flight reward booking
- You are cancelling your entire booking
- You are cancelling your flight at least two hours before departure
Partial cancellation:
If you need to cancel one or more segments of your itinerary, please contact Air Canada Reservations.
24 hours refundability:
If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction.
For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.
Right of Withdrawal and Retraction for Colombia
Right of withdrawal: In application of article 1878 of the Commercial Code, you may cancel your trip by giving notice to Air Canada or your travel agent at least twenty-four (24) hours prior to the departure of your, flight. Air Canada will refund your ticket, but Air Canada is entitled to retain an amount of money corresponding to 10% of the value received as a fee, excluding rates, taxes, and administrative fees. Only you as the passenger may exercise this right.
Right of retraction: In accordance with the provisions of article 47 of Law 1480, when you make purchases directly at Air Canada’s website or via our Call Center, you are entitled to withdraw from the purchase and cancel your reservation within 5 days of the ticket purchase date, as long as the flight is not within the 5 days following the date of your retraction. Air Canada will refund the money within a maximum period of fifteen (15) calendar days from the communication of the above requests. The right of withdrawal does not apply to promotional fares.