Air Canada Refund and Cancellation Policy

If you’d like to request a refund or cancel a flight or service, we’re here to help.

Please choose the period which applies to your ticket:

Pre COVID-19 Period

Refund eligibility
I cancelled my booking	Depends on the fare type you purchased
Air Canada cancelled my flight	Within Air Canada’s control or required for safety	Outside of Air Canada’s control
Air Canada cancelled my flight	Refund	Depends on the fare type you purchased

Learn more about the types of flight cancellations on our Flight Disruptions hub.

COVID-19 Goodwill Period

Refund eligibility
I cancelled my booking	Air Canada Travel Voucher or Aeroplan points with a 65% bonus
Air Canada cancelled my flight	Air Canada Travel Voucher or Aeroplan points with a 65% bonus

Go-Forward Period

Refund eligibility
I cancelled my booking	Depends on the fare type you purchased
Air Canada cancelled my flight	Refund*

*You have the option of a refund if the departure or arrival time of your new flight is more than 3 hours from the original departure or arrival time, or if we add a connection to your itinerary.

How to request a refund

Please remember to request a refund via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

Here are your options based on your booking method:

Travel agent/Online travel agency

If you booked with a travel agent or online travel agency such as Expedia or Priceline, please contact them directly.

Air Canada for Business

For Air Canada for Business bookings, please visit Air Canada for Business for details and refund options available to you and your corporation.

Air Canada Vacations

For Air Canada Vacations bookings, visit vacations.aircanada.com.

Air Canada

If you booked directly through Air Canada (including aircanada.com, the Air Canada mobile app, and our Contact Centres), Aeroplan, Kayak, Google Flights or Skyscanner, Visit My Bookings.

Visit My Bookings

How to cancel a booking

Please remember to cancel your booking via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

If you booked directly through Air Canada, you may cancel your booking online by visiting My Bookings and following the instructions.

You may cancel your booking online if:

You originally booked your flight on aircanada.com or via the Air Canada mobile app
You are cancelling an Aeroplan flight reward booking
You are cancelling your entire booking
You are cancelling your flight at least two hours before departure

Partial cancellation:

If you need to cancel one or more segments of your itinerary, please contact Air Canada Reservations.

24 hours refundability:

If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction.

For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.

Frequently asked questions

I submitted a refund request (before the July 12 deadline) for a cancelled flight during the COVID-19 Goodwill period, but I haven’t received it yet?

Once your refund request is submitted and you have received a confirmation email, you do not have to worry about submission deadline. We will review your request and provide you with an update as soon as possible. If your refund request is successful, it can take from one to three months for the refund to appear in your account, depending on your financial institution.

Do I have to pay an administrative fee to get my refund?

A change or cancellation fee may apply based on the type of ticket you purchased. Please note that Air Canada has never charged a refund processing fee to customers or travel agencies. If you purchased your ticket with a travel agency and have a question about a fee, please contact your travel agency for more information.

Are taxes, fees and additional charges associated with my ticket refundable?

Certain taxes, fees, and charges are refundable based on the following:

The type of ticket you bought (refundable/non-refundable)
Whether the ticket was wholly or partially used
Regulations of the country where the ticket was purchased and/or the departure country

Examples for completely unused tickets:

Taxes, fees and additional charges	Refundable ticket	Non-refundable ticket
CA– Air Travellers Security Charge – Canada	Refundable, within 24 months of ticket issuance if no Canadian departure has occurred The following taxes are also refundable if they were applied to the Air Travellers Security Charge: Quebec Sales Tax (XQ) Goods and Services Tax (XG) Harmonized Sales Tax (RC)	Refundable, within 24 months of ticket issuance if no Canadian departure has occurred. The following taxes are also refundable if they were applied to the Air Travellers Security Charge: Quebec Sales Tax (XQ) Goods and Services Tax (XG) Harmonized Sales Tax (RC)
CA– Air Travellers Security Charge – Canada	Notwithstanding, the refundability rules mentioned above, Air Canada will exceptionally refund the Air Travellers Security Charge outside the 24 months limitation for eligible tickets only (ticket with travel dates on or after February 1, 2020 and purchased before April 13, 2021).
SQ – Airport Improvement Fee – Canada	Refundable The following taxes are also refundable if they were applied to the Airport Improvement Fee: Quebec Sales Tax (XQ) Goods and Services Tax (XG) Harmonized Sales Tax (RC)	Refundable The following taxes are also refundable if they were applied to the Airport Improvement Fee: Quebec Sales Tax (XQ) Goods and Services Tax (XG) Harmonized Sales Tax (RC)
RC – Harmonized Sales Tax – Canada	Refundable	Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded.
XG – Goods and Services Tax – Canada	Refundable	Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded.
XQ – Quebec Sales Tax – Canada	Refundable	Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded.
US – Transportation Tax – U.S	Refundable	Non-refundable
XF – Passenger Facility Charge – U.S.	Refundable	Non-refundable
ZP – Flight Segment Tax – U.S	Refundable	Non-refundable
AY – Passenger Security Fee – U.S.	Refundable	Refundable
XY – Immigration Fee – U.S	Refundable	Refundable
YC – Customs Fee – U.S.	Refundable	Refundable
XA – Animal and Plant Health Inspection Service (APHIS) User Fee – U.S.	Refundable	Refundable
FR – Civil Aviation Tax – France	Refundable	Refundable
O4 – Air Passenger Solidarity Tax Surplus - France	Refundable	Refundable
QW – Passenger Service Charge (domestic flights) – France	Refundable	Refundable
QX – Passenger Service Charge (international flights) – France	Refundable	Refundable
IZ – Solidarity Tax – France	Refundable	Refundable

Examples of non-refundable rules for international taxes, fees and charges:

Taxes, fees and additional charges
CR – Transportation Tax – Costa Rica	refundable by customer’s request to the Costa Rican Tourism Institute, as Air Canada is not allowed to refund it directly due to country regulations.
DO – Transportation Tax – Dominican Republic	Refundable on the unutilized portion of service, if within 30 days of ticket issuance. Not refundable on forfeited amounts.
L8 – Tourism Tax - Dominican Republic	Only refundable by customer’s request to the Dominican Republic authority, as Air Canada is not allowed to refund it directly due to country regulations.
E2 – Infrastructure Tax - Ecuador	Not refundable.
ED – International Tourism Fee – Ecuador	Not refundable.
EC – Government Transportation Tax - Ecuador	Refundable on fully unused tickets. Not refundable if ticket is partially used or on forfeited amounts.
PA – Value Added Tax - Panama	Refundable on the unutilized portion of service, if within 180 days of ticket issuance. Not refundable on forfeited amounts.
PE – Sales Tax - Peru	Refundable on fully unused tickets, if within 30 days of ticket issuance. Not refundable if ticket is partially used or on forfeited amounts.
K3 – Goods and Services Tax - India	Refundable on the unutilized portion of service, but only until the following August 31st of the India government financial year* in which the ticket was issued. Not refundable on forfeited amounts. *India government financial year is from April 1 to March 31. Please contact Air Canada Reservations for assistance.

I cancelled the credit card used at the time of booking, or it expired. How do I receive my refund?

Air Canada will refund the money to the credit card you used at the time of purchase.

If your new credit card is with the same financial institution, contact them directly as they may have already transferred the money to your new card.
If you no longer have a credit card with the same financial institution, contact your original bank, credit union, or other financial institution.
If the original financial institution no longer exists, you will still need to request a refund. Air Canada will be notified of the financial institution’s closure and will contact you directly to finalize payment details. If you have not heard back from us within 2 months of your original request submission, please contact us at 1 888 247-2262.
Should we become aware of the fact that your bank, credit union or other financial institution has rejected a refund, we will contact you.

I am a travel agent unable to process the refund in my GDS. What can I do?

If you are unable to process the refund because you can’t display the eTicket or process an adjustment refund because the coupons are not available, please fill out our application form and your request will be reviewed by an Air Canada agent.

I am an OAL partner and require Air Canada's assistance with a refund request. How should I proceed?

Please fill out our application form and your request will be reviewed by an Air Canada agent.