A dedicated concierge at your service

Air Canada’s more than 250 carefully selected concierge agents offer premium personalized service in 44 airports around the world. Concierge agents are easily recognizable: just look for their distinctive black uniform and concierge name tags.

You’ll find Air Canada’s concierges conveniently stationed around:

  • priority check-in and International Business Class check-in areas
  • transfer desks
  • departure and arrival gates
  • Maple Leaf Lounges and Business Class lounges


As an Air Canada Altitude Super Elite 100K member, you will enjoy personalized concierge service in 44 airports around the world. We’ll provide you with a 24-hour hotline available 7 days a week to connect instantly with an Air Canada concierge agent. 

Our International Business Class guests enjoy concierge service only on the day of departure within the airport environment.

Our concierges are sensitive to cultural diversity and are specially trained in guest management, hospitality, and building customer relationships.

They can help with all your day-of-travel and airport matters, including ticketing, connections, upgrades, baggage handling and special in-flight meal requirements.

Concierge agents are also immediate resources for personal needs and last-minute arrangements such as hotel and restaurant bookings, theatre ticket reservations and limousine service, or other specific requests eligible guests may have.

Air Canada’s Concierge Service is available in the following airports around the world:


  • Calgary
  • Edmonton
  • Halifax
  • Montréal
  • Ottawa
  • St. John’s
  • Toronto-Pearson
  • Toronto – Billy Bishop City Airport
  • Vancouver
  • Winnipeg


  • Boston
  • Chicago
  • Los Angeles
  • New York (LaGuardia)
  • Newark
  • San Francisco
  • Washington, D.C.


  • Amsterdam
  • Beijing
  • Brisbane
  • Brussels
  • Copenhagen
  • Delhi
  • Dublin
  • Frankfurt
  • Geneva
  • London
  • Lyon
  • Hong Kong
  • Milan
  • Mumbai (Bombay)
  • Munich
  • Paris
  • Rome
  • Santiago
  • Sao Paulo
  • Seoul-Incheon
  • Shanghai
  • Sydney
  • Taipei
  • Tel Aviv
  • Tokyo-Haneda
  • Tokyo-Narita
  • Zurich