Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its April and May schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 1, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?".  Additional schedule changes will be posted as warranted.

  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.

We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight between now and June 30, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.

Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on Facebook or Twitter.


Questions and Answers

About our Efforts to Assist Our Customers

We have adjusted our schedule until the end of May, by optimizing the deployment of the rest of our fleet and accommodating customers on other airlines. A summary of our April and May schedule changes are as follows:

May and June 2019 Schedule Updates


Route Route Changes
Halifax (YHZ) to London-Heathrow (LHR) Temporary route suspension until May 31
St. John’s (YYT) to London-Heathrow (LHR) Temporary route suspension until May 31
Toronto (YYZ) to Vancouver (YVR) Two daily flights consolidated onto one larger Boeing 787-9 Dreamliner, for a new total of eleven daily flights
Toronto (YYZ) to Calgary (YYC) Two daily flights consolidated onto one larger Airbus A330, for a new total of nine daily flights
Toronto (YYZ) to Edmonton (YEG) Two daily flights removed, for a total of six daily flights with Air Canada Rouge Boeing 767-300ER on three of six daily flights
Toronto (YYZ) to Abbotsford (YXX) Seasonal route start rescheduled from June 20 until July 2
Toronto (YYZ) to Aruba (AUA) Two weekly flights continue to operate now with Airbus A320
Toronto (YYZ) to Kamloops (YKA) Seasonal route start rescheduled from June 20 until July 4
Toronto (YYZ) to New York-LaGuardia (LGA) Flights now operated with a mix of Embraer E190 and Airbus A319/320
Toronto (YYZ) to Nanaimo (YCD) Seasonal route start rescheduled from June 20 until July 1
Toronto (YYZ) to Nassau, Bahamas (NAS) Flights now operated with all-Economy Air Canada Rouge A321
Toronto (YYZ) to Portland, OR (PDX) Seasonal route start date rescheduled from May 24 until June 16
Toronto (YYZ) to Reykjavik, Iceland (KEF) Flights now operated by Air Canada Rouge A319 aircraft until June 30
Toronto (YYZ) to San Francisco (SFO) Two of four daily flights operated with Boeing 767-300ER from May 2 to 12
Toronto (YYZ) to Shannon (SNN) Seasonal route start rescheduled from May 30 until July 2
Toronto (YYZ) to Thunder Bay (YQT) Two of three daily flights now operated with all-Economy Air Canada Rouge A321
Montreal (YUL) to Bordeaux (BOD) Seasonal route start rescheduled from June 15 until July 1
Montreal (YUL) to Halifax (YHZ) One of six daily flights now operated by Air Canada Rouge A319
Montreal (YUL) to Frankfurt (FRA) Flight to be operated by Star Alliance partner Lufthansa on an Airbus A330 until May 31
Montreal (YUL) to Reykjavik, Iceland (KEF) Flights now operated by Air Canada Rouge A319 aircraft until June 30
Montreal (YUL) to St. John’s (YYT) Two daily flights continue to operate, now with Air Canada Rouge A319
Montreal (YUL) to San Francisco (SFO) Two daily flights continue to operate, now with Airbus A320
Montreal (YUL) to Los Angeles (LAX) Two daily flights continue to operate, now with Airbus A320
Montreal (YUL) to Fort-de-France, Martinique (FDF) Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319
Montreal (YUL) to New York-LaGuardia (LGA) Flights now operated with Embraer 175
Montreal (YUL) to Port au Prince, Haiti (PAP) Service resumption rescheduled until June 18
Montreal (YUL) to Pointe-à-Pitre, Guadeloupe (PTP) Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319
Montreal (YUL) to Vancouver (YVR) Two daily flights consolidated onto one larger Boeing 787-8 Dreamliner, for a new total of four daily flights
Vancouver (YVR) to Anchorage (ANC) Second daily flight start delayed rescheduled from June 1 to June 15
Vancouver (YVR) to Boston (BOS) Seasonal route start rescheduled from June 1 until June 16
Vancouver (YVR) to Cancun, Mexico (CUN) Two weekly flights continue to operate, now with Airbus A320
Vancouver (YVR) to Honolulu (HNL) Reduce from daily to four weekly, now with larger Boeing 787-9 Dreamliner
Vancouver (YVR) to Kahului, Hawaii (OGG) Reduce from daily to three weekly, now with larger Boeing 787-9 Dreamliner
Vancouver (YVR) to San Francisco (SFO) Two of four daily flights now operated by Airbus A319/320
Calgary (YYC) to Cancun, Mexico (CUN) One weekly flight will continue to operate, now with Airbus A320
Calgary (YYC) to Halifax (YHZ) Seasonal route start rescheduled from May 18 until July 1
Calgary (YYC) to London, ON (YXU) Seasonal route start rescheduled from June 24 until July 1

Schedule subject to additional updates

As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

As we continue to adjust our schedule to accommodate our customers, certain flights on the following routes will now be operated by Air Canada Rouge aircraft.

Origin Destination Time Period
Montreal (YUL)/Toronto (YYZ) Reykjavik (KEF) May 1 – June 30
Montreal (YUL) Fort de France (FDF) May 1 – June 30
Montreal (YUL) Halifax (YHZ) May 1 – May 31
Montreal (YUL) Pointe à Pitre (PTP) May 1 – June 30
Montreal (YUL) St. John’s (YYT) May 1 – May 31
Montreal (YUL) Edmonton (YEG) May 1 – May 31

If you have been moved from an Air Canada to Air Canada Rouge flight on one of the above routes, here’s what you need to know.

About your Ticket

  • You have the option to rebook on another flight. All change fees and charges will be waived provided:
    • the origin, destination and cabin you originally selected remain the same and
    • you rebook your flight within 90 days of your original departure date.
  • You may cancel your flight without penalty for a full refund.
  • To rebook or cancel your flight, please contact Air Canada Reservations (1-833-354-5963). If you purchased your ticket with Aeroplan, Air Canada Vacations, or through a travel agent, please contact them directly.

On Board

  • As the Rouge cabin is not equipped with individual in-flight entertainment screens, Economy Class customers will be offered a promotion code* for 15% off a future booking (issued within 30 days of travel).
  • Customers seated in Premium Rouge will be provided with complimentary Rouge Player iPads to enjoy during the flight.

If you’ve received an email from us advising you that you’ve been rebooked on an Air Transat flight, we’ve prepared detailed information with everything you need to know.

Air Transat Flights Between Montreal and Vancouver

Air Transat Flights between Montreal and Cancun

If you’ve received an email from us advising you that you’ve been rebooked on a Lufthansa flight, we’ve prepared detailed information with everything you need to know.

Lufthansa Flights Between Montreal and Frankfurt

In many cases, we have substituted other aircraft, and your flight will operate as scheduled with another aircraft. As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

We advise you to check the status of your flight before going to the airport.

If your flight is delayed or cancelled, we will contact you via the email address or phone number you provided when you booked your flight. Please make sure the correct contact information is on your booking. If you need to add your contact information to your booking, call us at 1-888-247-2262.

If you are travelling within the next 72 hours, call us at: 1-833-354-5963

And you can always reach out to our social media teams on Facebook or Twitter, or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

If you would like to know what type of aircraft you are flying on, simply:

  1. Retrieve your booking from the My Bookings tab, then
  2. Click on the 'Details' link in the Flight Details section:

Our normal protocol for irregular events which are out of our control is in effect.

About Air Canada's 737 MAX Fleet

As the return to service date of the 737 MAX is unknown, to provide customers certainty for booking and travel, and for our internal planning purposes, Air Canada has removed 737 MAX aircraft from its schedule until July 1, 2019. 

Our plans are flexible to reinstate the 737 MAX into our schedule sooner. This will depend on when government safety notices are lifted and international regulatory jurisdictions accept operations.  As always, all decisions will be based on safety.

Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Our 737 MAX aircraft were scheduled on flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

We operated approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying. Our Boeing 737 MAX aircraft transported 9,000 to 12,000 customers each day.