Frequently Asked Questions
Buying an Air Canada Gift Card
What is an Air Canada Gift Card?
The Air Canada Gift Card is a stored-value card similar to a pre-paid card or gift certificate. It can be used to purchase airline tickets or travel options on Air Canada, Air Canada Express (i.e. Air Georgian, Sky Regional, Exploits Valley Air Services and Jazz Aviation LP) and Air Canada rouge. Air Canada Gift Cards are available in both plastic and eGift card format.
You can purchase Air Canada Gift Cards online in the following denominations:
- In Canadian funds: individual gift cards can be purchased in amounts ranging from $25 to $10,000
- In U.S. funds: individual gift cards can be purchased in amounts ranging from $25 to $2,000.
Where can I purchase an Air Canada Gift Card?
Currently, you can purchase an Air Canada Gift Card online or at Canada Post locations in Canada. Gift cards purchased from sources other than Air Canada or our participating retailers may not be valid or may have less redeemable value than promised by an unauthorized seller. Air Canada is not responsible for honouring invalid gift cards or values.
An Air Canada Gift Card is VOID if altered or obtained fraudulently.
When I purchase an eGift card, how is it delivered?
Air Canada eGift cards are sent via email to the recipient with a link to a secure website that provides the details of their eGift card.
Using your Air Canada Gift Card
How do I access my eGift card?
Your eGift card notification email contains a link to a secure website with the detail of your eGift card.
Where and how can I use my Air Canada Gift Card?
The Air Canada Gift Card is easy to use: simply provide your gift card number and security code (PIN) at time of payment on either the Canadian or U.S. edition of aircanada.com, or when you call Air Canada Reservations* at 1-888-247-2262 (within Canada and the United States only).You can also use your Air Canada Gift Card:
- at an Air Canada airport counter in Canada
- at Air Canada counters located at select airports in the U.S., and
- when you purchase a flight with your travel agent.
What can I purchase with my Air Canada Gift Card?
When redeemed online at aircanada.com, at the airport, with your travel agent or by calling Air Canada Reservations*, Air Canada Gift Cards can be used to purchase a flight, and to pay for a variety of travel options, fees and services**, including:
- seat selection,
- change fees,
- additional checked baggage fees,
- pet handling fees,
- unaccompanied minor fees
At this time, the Air Canada Gift card cannot be used toward the payment of:
- onboard purchases (e.g. headsets, beverages, duty-free items)
- merchandise purchased at the Air Canada eBoutique
- Aeroplan or other reward travel tickets
- Air Canada Vacations packages
- Air Canada Cargo products and services
- tickets purchased as part of a group booking
- hotel reservations, car rentals or RBC travel insurance
- another gift card
- a Flight Pass purchase
- Air Canada Maple Leaf Club membership fees
*There are no Call Centre booking fees when you book a flight through Air Canada Reservations.
**Air Canada Gift Cards cannot be used to pay for any fees or upgrades during the online, mobile or self-service kiosk check-in process.
Is there a maximum amount I can purchase per day?
Yes, in Canada, the maximum purchase amount per person, per day is $10,000. In the U.S., the maximum purchase amount per person, per day is $9,999.
How do I check the balance of my Air Canada Gift Card?
You can check the balance of your gift card online or by calling 1-855-281-1761.
How many Air Canada Gift Cards can I use per transaction or purchase?
For ticket purchases, you can use up to two (2) gift cards provided that the total cost of the ticket purchase is covered fully by the (2) two gift cards.
When purchasing a seat or travel option for an existing reservation, only one form of payment will be accepted.
For purchases involving multiple passengers/gift cards it is advisable to make separate bookings. In this situation customers can use up to two Gift Cards per passenger.
It’s also important to know that you cannot consolidate the value of multiple gift cards onto a single one.
Can I give my Air Canada Gift Card to someone else?
Yes. Air Canada Gift Cards are fully transferable and should be treated like cash.
Will my Air Canada Gift Card ever expire?
No. The Air Canada Gift Card does not have an expiration date. However after 5 years of inactivity you will need to have your card re-issued. To have an inactive Gift Card re-issued, please contact Customer Relations.
Air Canada Gift Card Help
What if my Air Canada Gift Card is lost, stolen, or destroyed?
Air Canada Gift Cards are just like cash. Air Canada is not responsible for lost, stolen or destroyed gift cards.
However, if you report a lost, stolen or destroyed Air Canada Gift Card, it may be replaced with the remaining balance upon proof of purchase and gift card number
Air Canada reserves the right to reject any claim for replacement of a gift card for suspicion of fraud or dishonesty (e.g. more than 2 replacement requests from any one name, credit card or address, altered receipts, stolen credit cards).
Whom do I call if I have a problem with my gift card?
If you’re having a problem with your gift card, please call our gift card service center at 1-855-281-1761.
Can I receive a refund for any remaining value on my Air Canada Gift Card?
Gift cards are not refundable or redeemable for cash, cheque or credit. The remaining value of gift cards never expires and can be used for future travel on Air Canada.
**Note: Certain exceptional circumstances may warrant an exchange to cash, where required by law, such requests must be done by completing the Customer Assistance form located at aircanada.com/giftcard
Can I receive a refund for a purchase I made with an Air Canada Gift Card?
Terms are governed by the rules that apply to the specific fare or travel option you have purchased.
If you purchased a refundable fare or travel option, the portion paid with a gift card will be refunded to your original gift card. For this reason, we recommend that you keep your gift card until all travel involving that gift card has been completed.
When all the value of an Air Canada Gift Card has been used, should the card be discarded or can funds be added?
Funds cannot be added to an Air Canada Gift Card. Once the gift card value has been depleted and there is no future travel associated with the gift card, it can be discarded as the card is no longer valid.
We recommend that you keep your gift card until all travel involving that card is completed.
Do any service, loading or dormancy fees apply to an Air Canada Gift Card?
No. There are no loading, dormancy or service charges associated with the Air Canada Gift Card, and the funds on the Air Canada Gift Card never expire until used.