Earthquake in Puerto Rico

January 7, 2020

Because of the recent earthquake in Puerto Rico, we understand that you may want to make alternate travel arrangements. If you currently have a reservation, Air Canada has implemented a policy that makes it possible for you to make voluntary changes to your itinerary if:

  • You purchased an Air Canada ticket no later than January 6, 2020 for travel between January 7 and 9, 2020.
  • Your itinerary includes a flight to, from or via Rafael Hernández Airport (BQN) or San Juan Airport (SJU).

If you are scheduled to travel during the affected period, you can retrieve your booking to change your flight, free of charge, to another date between now and January 13, 2020, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan or Air Canada Vacations please contact them directly.

And if you require assistance, you can always contact us directly (1-888-247-2262).