Articles tagged with 'accessibilityblog' | Air Canada EN

When we launched enhanced accessibility and disability‑awareness training for airport employees, I assumed the biggest gains would be in skills. What surprised me was the sound of the room afterward: quieter where it needed to be, clearer where it …

Our conversation about accessibility kicked off with a simple question: What barriers do you face when you travel? The answers were honest and specific. For instance, people named the stress of not knowing if a mobility aid would arrive safely. They …

I measure our progress by the way a room sounds when people feel safe to tell the truth. The first time that happened, someone said: “This is the first time I’ve been asked what I need.” The air changed. We moved from polite to precise, from issues …

I didn’t set out to write a plan. I set out to listen. The turning point for me came during an early conversation when a customer explained that travel, for them, wasn’t simply transportation. It was independence. In that moment, “accessibility” …

When I think about how our accessibility work began, I don’t think about frameworks or timelines first. I think about a room full of employees who were given space to say, “Here’s what gets in my way.” That moment set the tone for everything that …

When people ask me why we built Air Canada’s Accessibility Plan, I don’t start with regulations, timelines or targets. I start with the conversations.