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Overview
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FAQ
Whichever option you choose, please make sure you have your travel documents as well as your booking reference or Aeroplan / Star Alliance number handy.
Web
Check in from 24 hours before your flight up until the check-in deadline and purchase your travel options.
Print your boarding pass at home or at an airport kiosk, or have it sent to your mobile device.
Tag any checked bags at an airport kiosk then proceed to Baggage Drop-off.
Mobile
Check in from 24 hours before your flight up until the check-in deadline and purchase your travel options.
Receive your boarding pass on your phone by email or SMS, or print it at an airport kiosk.
Tag any checked bags at an airport kiosk then proceed to Baggage Drop-off.
Airport Self-Serve Kiosk
Check in from 12 hours before your flight up until the check-in deadline and purchase your travel options.
Print your boarding pass or have it sent to your mobile device.
Tag any checked bags then proceed to Baggage Drop-off.
Services offered during check-in
- Purchase your standard or Preferred seat
- Indicate the number of bags you are checking in and pay any baggage fees.
- Make a same-day change or stand by for an earlier flight (if eligible)
- Request an upgrade using your eUpgrade credits or Add-ons (when available)
- Purchase a last minute upgrade (when available)
- Add, renew or change your Aeroplan or other frequent flyer number
- Have your boarding pass sent to your mobile device
- Access Air Canada’s Delayed and Cancelled Flight Service if your flight has been affected by severe weather
Note: from 24 hours before departure, until the check-in deadline, you can also use the online or mobile check-in option to cancel your check-in, provided you did not print any bag tags.
When to check in with an airport agent
The following customers will need to check in with an airport agent:
- Children travelling with our Unaccompanied Minor service
- Customers requiring medical assistance, the use of a wheelchair or whose reservation contains a special request
- Passengers travelling with a pet in the cabin or the baggage compartment
Where is the Web Check-in service offered?
You can check in online:
- From anywhere in Canada
- From these U.S. airports (with an electronic ticket)
- From these international airports (with either an electronic or a paper ticket)
* You may complete Web Check-in from this city. However, security regulations require that your boarding pass be issued at the airport. You will be provided with a check-in confirmation at the end of the transaction.
Who is eligible to use Web Check-in?
Web Check-in at aircanada.com is offered for passengers flying:
- On Air Canada, Air Canada Rouge and Air Canada Express. Flights operated by other airlines are not eligible;
- For connecting flights: your first flight must be operated by Air Canada, Air Canada Rouge or Air Canada Express.
- With or without baggage
Please note: You must check in through an agent at the Air Canada check-in counter if your reservation contains a special request such as:
- Wheelchair
- Medical assistance
- Unaccompanied minor assistance
What information is required to begin Web Check-in?
When starting Web Check-in, please have the following information on hand:
- The Aeroplan number included in your reservation, or
- The booking reference (either a six-digit Air Canada reference number or the booking reference number provided by your travel agent)
- Your passport and any other required travel documents, including your address in the U.S. (if travelling to the United States)
Do I need a printer?
No. Even if you do not have a printer, you can enjoy the convenience of completing your web check-in online. You can then:
- print your boarding pass at the airport using a Self-Service Check-in Kiosk or
- choose to receive an Electronic Boarding Pass directly on your mobile device
How does Web Check-in work for groups?
You may check-in up to 9 passengers at a time. For instance, if the group consists of 27 passengers, the group representative will need to complete 3 check-in sessions containing 9 passengers each. Be sure you have all of the following information and identification on hand:
- The Aeroplan number included in the reservation, or
- The booking reference number (either a six-digit Air Canada reference number or the booking reference number provided by your travel agent), and
- The first and last names of all passengers (entered individually for security purposes)
- The total number of bags to check for each passenger
- APIS information for travel to Canada, to/from the U.S. and other countries:
- Gender, date of birth, nationality and country of residence
- Travel document or passport number, country of issue and expiry date
- Destination address in the U.S. (if applicable)