Checked Baggage Policy
For full details of our baggage policy please click here

Packing Tips
Do not wrap bungee cords, ties or straps around baggage. Remove all old airline tags from your luggage. Attach identification tags to the inside and outside of the bag, giving destination as well as home addresses.  Keep all medications and high value items such as cameras, jewellery, electronic devices and cash with you, do not put them in checked baggage.  Please note that some seemingly harmless goods can be dangerous on board an aircraft and should not be packed in either checked or carry-on baggage.

Camping/Sporting Hazardous goods: Please note that these items are not permitted for carriage onboard an aircraft: No camping fuels (e.g. propane) no matches, no lighters or other dangerous goods as described under the dangerous goods page.

Delayed Baggage
If your checked baggage does not arrive with you, you should make a report at the Air Canada Baggage Services counter at the airport.   For follow-up information, please contact the Air Canada Baggage Office at 020 8564 7440.  (call volumes to this number can be high, we appreciate your patience).

Lost Baggage
For lost baggage claims, you will need to complete our baggage claim declaration form.  In order to serve you better we are pleased to provide you with an electronic version of this form.  You will need to have Adobe Reader to view the form.

Baggage Claim Declaration Form (PDF File)
This form should be completed and returned within 21 days to:

Customer Relations Department
Air Canada Complex
Radius Park
Hatton Cross
Middlesex UK
TW14 0NJ

We shall do everything possible to locate your delayed baggage. We trust that our combined efforts will bring favourable resolution.

Damaged Baggage
For damaged baggage claims reported outside of London Heathrow not
repaired or replaced, please write to:

Customer Relations Department
Air Canada Complex
Radius Park
Hatton Cross
Middlesex UK
TW14 0NJ

For other enquiries please call 0208 750 8396 or email us on lhrbags@aircanada.ca

Lost and Found
If you have lost a personal item while travelling you can contact the airports directly on:

Air Canada UK Baggage Office Telephone numbers
Delayed baggage  020 8564 7440
Other enquiries   020 8750 8396
Email   lhrbags@aircanada.ca

Air Canada Contract Handling
We handle baggage services for other airlines, please contact them on:

Express Baggage
If we have arranged to deliver your baggage directly to you, Express Baggage will act on our behalf, for further information please visit their website

Replacement and repair service
Our agent for repairs and replacement is K2.  K2 can be contacted on:

 Tel nbr 01628 677 421
 Fax nbr 01628 785 252
 E-mail enquiries@airlinebags.co.uk 
 

Checked Baggage Allowance
For full details of our baggage policy, please click here

Packing Tips
Do not wrap bungee cords, ties or straps around baggage. Remove all old airline tags from your luggage. Attach identification tags to the inside and outside of the bag, giving destination as well as home addresses.  Keep all medications and high value items such as cameras, jewellery, electronic devices and cash with you, do not put them in checked baggage.  Please note that some seemingly harmless goods can be dangerous on board an aircraft and should not be packed in either checked or carry-on baggage.

Camping/Sporting Hazardous goods: Please note that these items are not permitted for carriage onboard an aircraft: No camping fuels (e.g. propane) no matches, no lighters or other dangerous goods as described under the dangerous goods page.

Delayed Baggage
If your checked baggage does not arrive with you, you should make a report at the Air Canada Baggage Services counter (or handling agent Servisair) at the airport.   For follow-up information, please contact the Air Canada Baggage Office at
+44 208 564 7440.  (call volumes to this number can be high, we appreciate your patience).

Lost Baggage
For lost baggage claims, you will need to complete our baggage claim declaration form.  In order to serve you better we are pleased to provide you with an electronic version of this form.  You will need to have Adobe Reader to view the form.

Baggage Claim Declaration Form (PDF File)
This form should be completed and returned within 21 days to:

Customer Relations Department
Air Canada Complex
Radius Park
Hatton Cross
Middlesex UK
TW14 0NJ

We shall do everything possible to locate your delayed baggage. We trust that our combined efforts will bring favourable resolution.

Damaged Baggage
For damaged baggage claims reported outside of London Heathrow not
repaired or replaced please write to:
  
Customer Relations Department
Air Canada Complex
Radius Park
Hatton Cross
Middlesex UK
TW14 0NJ

For other enquiries please call +44 208 750 8396 or email us on lhrbags@aircanada.ca

Lost and Found
If you have lost a personal item while travelling you can contact the airports directly on:

Air Canada Baggage Office Telephone numbers

Delayed baggage  +44 208 564 7440
Other enquiries   +44 208 750 8396
Email   lhrbags@aircanada.ca

Checked Baggage Allowance
For full details of our Baggage policy, please click here.

Packing Tips
Do not wrap bungee cords, ties or straps around baggage. Remove all old airline tags from your luggage. Attach identification tags to the inside and outside of the bag, giving destination as well as home addresses.  Keep all medications and high value items such as cameras, jewellery, electronic devices and cash with you, do not put them in checked baggage.  Please note that some seemingly harmless goods can be dangerous on board an aircraft and should not be packed in either checked or carry-on baggage.

Camping/Sporting Hazardous goods: Please note that these items are not permitted for carriage onboard an aircraft: No camping fuels (e.g. propane) no matches, no lighters or other dangerous goods as described under the dangerous goods page.

Delayed Baggage
If your checked baggage does not arrive with you, you should make a report at the Air Canada Baggage Services counter (or handling agent Servisair) at the airport.   For follow-up information, please contact the Air Canada Baggage Office at +44 208 564 7440.  (call volumes to this number can be high, we appreciate your patience).

Lost Baggage
For lost baggage claims, you will need to complete our baggage claim declaration form.  In order to serve you better we are pleased to provide you with an electronic version of this form.  You will need to have Adobe Reader to view the form.

Baggage Claim Declaration Form (PDF File)
This form should be completed and returned within 21 days to:

Customer Relations Department
Air Canada Complex
Radius Park
Hatton Cross
Middlesex UK
TW14 0NJ

We shall do everything possible to locate your delayed baggage. We trust that our combined efforts will bring favourable resolution.

Damaged Baggage
For damaged baggage claims reported outside of London Heathrow not
repaired or replaced please write to:
  
Customer Relations Department
Air Canada Complex
Radius Park
Hatton Cross
Middlesex UK
TW14 0NJ

For other enquiries please call +44 208 750 8396 or email us on lhrbags@aircanada.ca

Lost and Found
If you have lost a personal item while travelling you can contact the airports directly on:

Air Canada Baggage Office Telephone numbers
Delayed baggage  +44208 564 7440
Other enquiries   +44208 750 8396
Email   lhrbags@aircanada.ca

Checked Baggage Policy
For full details of our Baggage Policy, please click here.

Packing Tips
Do not wrap bungee cords, ties or straps around baggage. Remove all old airline tags from your luggage. Attach identification tags to the inside and outside of the bag, giving destination as well as home addresses.  Keep all medications and high value items such as cameras, jewellery, electronic devices and cash with you, do not put them in checked baggage.  Please note that some seemingly harmless goods can be dangerous on board an aircraft and should not be packed in either checked or carry-on baggage.

Camping/Sporting Hazardous goods: Please note that these items are not permitted for carriage onboard an aircraft: No camping fuels (e.g. propane) no matches, no lighters or other dangerous goods as described under the dangerous goods page.

Delayed Baggage
If your checked baggage does not arrive with you, you should make a report with the handling agent of Air Canada, Menzies Aviation, at the Baggage Services counter.  For follow-up information, please contact Menzies Aviation at 020-4466479.

Lost Baggage
For lost baggage claims, you will need to complete our baggage claim declaration form.  In order to serve you better we are pleased to provide you with an electronic version of this form.  You will need to have Adobe Reader to view the form.  This form should be completed and returned within 21 days to:

Air Canada Baggage Claims
P.O. Box 8000
Station Airport
Dorval, Quebec
Canada H4Y 1C3

Baggage Claim Declaration Form (PDF File)

We shall do everything possible to locate your delayed baggage. We trust that our combined efforts will bring favourable resolution.


Damaged Baggage
If your baggage has been damaged and you have reported this at the Air Canada Baggage Service in Amsterdam, please contact a local repair shop. If your baggage cannot be repaired please obtain a written and stamped statement form the repair shop. Original receipts/statements should be send to:

Air Canada Baggage Claims
P.O. Box 8000
Station Airport
Dorval, Quebec
Canada H4Y 1C3

Please include all relevant information and documents as well as your original baggage report.

Lost and Found
If you have lost a personal item while travelling you can contact the airports directly on:

Air Canada Baggage Office Telephone numbers
Delayed Baggage  020-4466479 (Menzies Aviation)
Other enquiries     020-4466479 (Menzies Aviation)

Baggage Delivery
If we have arranged to deliver your baggage directly to you, TNT will act on our behalf. For further information please contact us at 020-4466436

Replacement and repair services
If your baggage has been damaged please contact a local repair shop. If your baggage cannot be repaired please obtain a written and stamped statement form the repair shop. Original receipts/statements should be send to:

Air Canada Baggage Claims
P.O. Box 8000
Station Airport
Dorval, Quebec
Canada H4Y 1C3

Please include all relevant information and documents as well as your original baggage report.