REACHING ALTITUDE STATUS IN 2017
We're making some changes to how you will reach Air Canada AltitudeTM status in 2017.
INTRODUCING ALTITUDE QUALIFYING DOLLARS
Altitude Qualifying Dollars (AQD) represent the monetary value associated with an eligible ticket and, when combined with the number of Altitude Qualifying Miles (AQM) or Altitude Qualifying Segments (AQS) you fly, will determine your Altitude status.
This new qualification requirement, which takes into account your annual spend on eligible Air Canada flights, will be tracked as of January 1, 2016, and will be used to qualify you into Altitude in 2017. The introduction of Altitude Qualifying Dollars (AQD) also replaces the Minimum Air Canada Flight Requirement. As with Altitude Qualifying Miles (AQM) or Altitude Qualifying Segments (AQS), Altitude Qualifying Dollars (AQD) will always be credited to the member who travels, not the member who purchases a ticket.
These changes reflect similar requirements in other global frequent flyer programs and will ensure that we continue to better recognize our most valued customers.
QUALIFICATION CRITERIA FOR ALTITUDE STATUS IN 2017
Here are the number of Altitude Qualifying Miles (AQM) or Altitude Qualifying Segments (AQS) and Altitude Qualifying Dollars (AQD) you’ll need to earn between January 1 and December 31, 2016, to reach Altitude status in 2017.
|Prestige 25K||25,000||25||$ 3,000|
|Elite 35K||35,000||35||$ 4,000|
|Elite 50K||50,000||50||$ 6,000|
|Elite 75K||75,000||75||$ 9,000|
|Super Elite 100K||100,000||95||$ 20,000|
You can check your Altitude Qualifying Dollar (AQD) tracker at any time on your Dashboard at altitude.aircanada.com as of January 1, 2016.
For non-Canadian residents, the Altitude Qualifying Dollars (AQD) will be 50% lower than the published amounts found in the chart above. Proof of address may be requested in order to apply non-Canadian resident AQD requirements. For eligible members, the AQD tracker at altitude.aircanada.com will be updated to reflect these new lowered requirements by March 1, 2016.
EARNING ALTITUDE QUALIFYING DOLLARS
You will earn Altitude Qualifying Dollars (AQD) for the base fare and carrier-imposed surcharges (Y, YQ and YR) on eligible flights flown, including:
- Flights operated by Air Canada, Air Canada Express and Air Canada rougeTM. This includes codeshare flights marketed by another airline and operated by Air Canada.
- Codeshare flights marketed by Air Canada and operated by Star AllianceTM partner airlines ticketed on Air Canada ticket stock (ticket numbers beginning with “014”).
Altitude Qualifying Dollars (AQD) are tracked based on the date of travel and only after travel is completed. For example, if you purchase an eligible ticket on December 15, 2015, for travel on February 15, 2016, your AQD will be credited shortly after you completed your travel. For Unlimited Flight Passes, AQD will be credited based on the payment of each monthly instalment. For eUpgrade Add-ons, AQD will be credited based on the date of travel.
Please note that due to data exchange processes between Air Canada and its industry partners, there can sometimes be a delay between the time of travel and the posting of Altitude Qualifying Dollars (AQD) depending on the type of ticket. This can occur as soon as 24 hours after your Altitude Qualifying Miles (AQM) have been posted, but in some cases can take up to one month.
FREQUENTLY ASKED QUESTIONS
You will earn Altitude Qualifying Dollars (AQD) for the base fare and carrier-imposed surcharges (Y, YQ and YR) for:
- most flights operated by Air Canada, Air Canada Express and Air Canada rougeTM, including codeshare flights marketed by another carrier and operated by Air Canada;
- codeshare flights marketed by Air Canada and operated by Star AllianceTM partner airlines, as long as the ticket number begins with “014”;
You will also earn AQD for eligible Flight Pass purchases and eUpgrade Add-ons based on the monetary value of the purchase.Certain specialty tickets, including but not limited to, Aeroplan Flight Reward redemption tickets (including carrier-surcharges), promotional tickets and Flight Passes, opaque fares, group, consolidated or bulk fares as well as all-inclusive vacation packages (flights and hotel) purchased through Air Canada Vacations or other websites offering vacation packages may not earn AQD. Flights marketed by Air Canada but operated by airlines that are not Star Alliance partners and codeshare flights marketed and operated by other airlines do not count towards AQD.
At this time, only ticket purchases (base fare and carrier-imposed surcharges) and eUpgrade Add-ons will earn AQD. Any other purchases, including those listed above, as well as Last-Minute Paid Upgrades, Preferred seats and Air Canada Café, will not count towards your AQD balance. Furthermore, government-imposed taxes, fees and surcharges will not count towards your AQD balance.
Your AQD tracker, as well as your latest flight activity, will be displayed on your Dashboard page at altitude.aircanada.com. Always ensure your Aeroplan Number is entered on your reservation to ensure your AQD are credited to your account. Due to data exchange processes between Air Canada and its industry partners, there can sometimes be a delay between the time of travel and the posting of Altitude Qualifying Dollars (AQD) depending on the type of ticket. This can occur as soon as 24 hours after your miles have been posted, but in some cases can take up to one month.
If, after two weeks from having completed your flight, your AQD have not shown up in your account and you have not received your Altitude Qualifying Miles (AQM) for the flight in question, submit a retro-credit request via aeroplan.com. This will trigger crediting for both your AQM and AQD.
If there are any discrepancies with your AQD, you can report them by completing this form. Please ensure a minimum of fourteen (14) days have passed since your flight departure – we cannot make any adjustments to your AQD profile within the fourteen day timeframe.
No, in order for a ticket purchase to be eligible for AQD, you must enter your Aeroplan Number as your frequent flyer number.
Promotional or time-limited Flight Passes may not earn AQD if they do not permit AQM accumulation.
For eligible limited-credit Flight Pass purchases, you will be credited based on the value of each individual flight segment for the base fare and the carrier-imposed surcharges.
For eligible Unlimited Flight Passes, your AQD will be credited upon payment of your monthly installment, similarly to how we credit your AQM. The total amount of AQD which you will receive will correspond to the price paid for your Unlimited Flight Pass, before sales taxes.
For eligible Corporate Flight Passes where there is more than one traveller, the AQD value will be credited to the person who travels, not to the purchaser.
All AQD will always be tracked in Canadian dollars. If you purchase your eligible tickets in a foreign currency, Air Canada will use a standard exchange rate at time of sale and award the equivalent AQD in Canadian dollars.
No, we assess AQD based on the value of your ticket, not based on the fare option selected. Naturally, the higher the fare you purchase, the more AQD you will earn.
No. Since we assess all AQD based on travel date, if you do not end up travelling on a ticket you purchased, we will not be able to assess the value of your AQD and that value will not count in your total.
Yes, the form of payment does not affect your ability to earn AQD.
Yes. When a discount is applied on your purchase, it adjusts the base fare to reflect the new price. AQD will be calculated based on the adjusted price. In most situations, when using discount codes and where mileage accumulation is allowed, AQD will be earned.
However if your discount code inhibits mileage accumulation, it will also inhibit AQD accumulation.
We use an industry-standard proration method based on the length (in Great Circle Miles) of each eligible individual flight segment to distribute the AQD value of your total eligible purchase (base fare and carrier-imposed surcharges) to each of your flight segments.
No. In order to reach any Altitude status, you must earn the required number of AQM or AQS and AQD.
If you earn 125,000 AQM and $25,000 AQD, you will reach Super EliteTM 100K status.
If you earn 52,000 AQM and $4,500 AQD, you will reach EliteTM 35K status.
If you earn 34 AQS and $5,000 AQD, you will reach PrestigeTM 25K status.
The AQD requirement also applies to all members, regardless of residency.
No. The introduction of AQD does not affect any status earned through the Million Mile program, nor does it change the way we track lifetime qualifying miles in the program.
We will begin tracking AQD on January 1, 2016, for qualification in our 2017 program year. AQD criteria will not apply for qualification during Early Recognition in 2016, and should you earn the published qualifying criteria and the Minimum Air Canada Flight Requirement in 2016, you will enjoy your new status for the remainder of the 2016 benefit year. Early Recognition is offered as of Elite 35K status.
However, in order to secure status in 2017, you will need to earn the required AQM or AQS and AQD, as outlined above.
No, Air Canada Altitude members will enjoy the same privileges in 2016. Full details regarding program privileges for each Altitude status level are available here.
Terms and conditions
> Government-imposed taxes, fees and surcharges do not count towards Altitude Qualifying Dollars (AQD).
> The following tickets are not eligible to earn Altitude Qualifying Dollars (AQD):
• Certain specialty tickets, including but not limited to, promotional tickets and Flight Passes, opaque fares, group, consolidated or bulk fares as well as all-inclusive vacation packages (flights and hotel) purchased through Air Canada Vacations or other websites offering vacation packages.
• Flights marketed by Air Canada but operated by airlines that are not Star Alliance partners.
> Air Canada reserves the right to modify these requirements at any time without prior notice. All Air Canada Altitude rules apply. To view the full terms and conditions of Air Canada Altitude, please click here.