As an Altitude member, you can use your eUpgrade Credits to request an upgrade for yourself and for a Travel Companion who is travelling on the same reservation with you.
You can also request an upgrade for a Travel Companion who is on the same flight as you but not on the same reservation, but such requests must be completed at the airport on the day of departure. Unfortunately, this feature may be temporarily unavailable at your departure station while we transition to a new reservations system. We apologize for any inconvenience this may cause.
If you’re a Super Elite 100K member, you can also share your eUpgrade Credits with another traveller, known as your eUpgrade Nominee, even when they are not travelling with you.
About eUpgrade Nominees
Super Elite 100K members are able to share eUpgrade Credits with other travellers, known as eUpgrade Nominees, even when they are not travelling with them.
- Super Elite 100K members are entitled to one (1) eUpgrade Nominee per benefit year
- Nominees must be Aeroplan members
- An Aeroplan member, regardless of their Air Canada Altitude status, can only be identified as an eUpgrade Nominee by one Super Elite 100K member
Selecting eUpgrade Nominees
To select your Nominees, simply:
- access your eUpgrade account Opens in New Window or
- contact Air Canada Reservations
You will be asked to provide your Nominees names and Aeroplan Numbers. This information will be used to authenticate them as eligible nominees when you request an upgrade for them.
Once you have completed your list of eUpgrade Nominees, you will not be able to change it. However, you will be able to deactivate a nominee if you no longer wish them to use your eUpgrade Credits, and reactivate them if you change your mind later. Please note that deactivating an eUpgrade Nominee does not enable you to add an additional nominee.
If an eUpgrade Nominee is not currently an Aeroplan member, they can visit aeroplan.com Opens in New Window to create an account.
Validity of your List of eUpgrade Nominees
eUpgrade Nominee lists are valid through to the end of the benefit year. The 2019 Air Canada Altitude benefit year runs through to February 29, 2020.
You can request upgrades for the nominees appearing on your list expiring February 29, 2020 until that date (inclusively), regardless of when travel actually takes place, so long as you have valid eUpgrade Credits in your account.
Please note that eUpgrade Nominee lists will be valid throughout the benefit year, and will be refreshed on March 1 of every year.
Requesting Upgrades for your eUpgrade Nominees
As an eUpgrade account owner, you are responsible for requesting an upgrade for your eUpgrade Nominees. The eUpgrade Nominees themselves cannot request upgrades using your eUpgrade Credits.
Note, however, for upgrade clearance from the reservation waitlist and the airport standby list, the nominee’s own Air Canada Altitude status will apply.
Make sure you complete your request ahead of your nominee’s travel date while remaining within your applicable booking window . We also strongly recommend that you complete the request:
- By accessing your eUpgrade accountOpens in New Window or by
- Contacting Air Canada Reservations