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Fare Flash Newsletter

FLASH Canada - September 17, 2020

In this issue: Manulife COVID-19 insurance Flight Pass for Business | Infinite Canada Flight Pass | Savings from YQB | AC-UA codeshare expansion | Air Canada for Business update | Free COVID-19 testing | Entry requirementsOur policiesSpotlight on Tourism - Calgary | Meet the team: Syed Hussain

Manulife Covid-19 Insurance

Introducing complimentary Manulife COVID-19 insurance

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As part of our effort to help Canadians travel safely and securely, effective September 17, 2020 until and including October 31, 2020, new eligible round-trip international flight bookings with Air Canada originating in Canada include complimentary Manulife COVID-19 emergency medical and quarantine insurance underwritten by The Manufacturers Life Insurance Company (“Manulife”).

This Manulife COVID-19 insurance covers eligible Canadian residents when travelling internationally on an eligible round-trip booking made with Air Canada, for travel completed by April 12, 2021, and applies to bookings made on:

  • aircanada.com/agents
  • through your ac2u providers
  • on Air Canada for Business
  • for Flight Pass bookings
  • via your GDS
Please note the ticket must be issued between September 17, 2020 and October 31, 2020 on Air Canada ticket stock and include at least one flight marketed or operated by Air Canada.

This Manulife COVID-19 insurance will be automatically included if eligible when you make your booking and the ticket gets issued. There are no registration forms to complete and premiums are paid for by Air Canada.


Manulife COVID-19 insurance at a glance:
  • All eligible passengers on new international round-trip bookings made from September 17, 2020 until October 31, 2020 inclusively, for travel completed by April 12, 2021.
  • Passenger must be a Canadian resident with a valid provincial or territory government health insurance plan for the duration of the trip.
  • Travel duration of up to 21 days.
  • Travel must originate in Canada to any international destination for which there is no Level-4 “avoid all travel” advisory in effect issued by the Canadian government at time of departure.
  • There is no age restriction to be eligible for this coverage.
  • Air Canada Vacations bookings are not eligible as they are subject to a separate complimentary COVID-19 insurance coverage and policy. More details here.
  • Travel on a cruise ship during your trip is excluded from the coverage. 
For full details on eligibility criteria, coverage exclusions and to review the FAQs and certificate of insurance, click here.

IMPORTANT NOTICE

It is important that you inform your customers and eligible travellers of what is and what is not covered as part of this insurance. Please make sure to inform them accordingly so that they can read the certificate of insurance made available. FAQs are also available. 
Flight Pass for Business Travel

Flight Pass for Business

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Convenient and cost-effective, the Flight Pass for Business Travel provides flexibility for businesses of all sizes, with multiple flight credit options and a variety of travel zones. Plus, passes purchased by October 20, come with up to 32 bonus flight credits.

Learn more.

Infinite Canada Flight Pass

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Yesterday we launched the Infinite Canada Flight Pass, offering customers unrivalled flexibility and certainty for domestic travel. For one flat fee, passholders can book travel without blackout restrictions, make changes or cancellations without penalty, and fly as often as they want for up to three months, depending on the duration of the pass purchased.

Purchase now.

Limited time offer

Enjoy savings on flights departing from Quebec City

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Your customers can save 15% on Economy, Premium Economy, and Business Class base fares from Quebec City Jean Lesage international airport to any destination operated by Air Canada when they book by October 4, for travel until December 18, 2020. Now's the chance to save!

Book now. 

Air Canada – United Airlines codeshare expansion

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We expanded our codeshare with our Star Alliance partner United Airlines on a combined total of 52 routes, which will see our customers getting access to several new markets.

Our current relationship already covers over 100 destinations in domestic Canada and the US as well as 95 Transborder and International markets. The expanded codeshare partnership will include 20 additional destinations via 30 new Air Canada marketed routes in the United States.

United Airlines will also add their marketing code on Air Canada to an additional 15 markets via 22 new or additional frequencies on routes within Canada.

Air Canada for Business update

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Please note that the Air Canada for Business platform has reinstated the online Cancel option for reservations made within 24 hours of booking confirmation.

Log in. 

Fast free COVID-19 testing upon arrival at Toronto Pearson

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Air Canada is supporting McMaster HealthLabs on a research study on international travellers arriving at Toronto Pearson International Airport.
The study's core purpose is to gather information to explore the effectiveness of various quarantine periods for travellers.

Learn more.

Reminder: Know the entry requirements before travel

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Please visit our government entry requirements website which highlights the important information you and your customers need to know before travelling to, from and transiting within Canada to international destinations.

Each country has unique requirements which may include forms that must be completed and submitted online, and/or printed and presented at the airport prior to boarding a flight. Failure to meet country entry requirements may result in long delays at the airport or upon arrival at the destination. Travellers may also be refused travel or be subject to government enforcement action for non-compliance.

We’ve also included a link to the government websites of the countries we are now flying to.

Visit the website.

Important: Our policies

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We encourage you to refer to our online DRS and aircanada.com/agents for the latest versions of our policies.

Spotlight on Tourism

Spotlight on tourism: Tourism Calgary

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When Canadians begin to explore our great nation through a Staycation, Calgary will welcome guests with unexpected invitations to experience something new.  

Calgary features abundant urban nature, unique neighbourhoods and outdoor spaces, providing plenty of recreation, cultural and culinary options year-round.  Calgary is also the ideal basecamp to Alberta adventure, surrounded by some of the most iconic UNESCO World Heritage Sites on the planet. 


Visitors can plan a trip at VisitCalgary.com and ensure you have the most timely information to know before you go, and travel agents please click to find itinerary inspiration and planning resources.

Calgary. That’s the Spirit.

Spotlight on Tourism

Meet the team

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Syed Hussain

Senior Key Account Manager


Syed Hussain joined Air Canada in 2010 and the Global Sales Team as a Regional Sales Manager in 2015.

Currently Syed oversees a portfolio of travel agencies in Alberta, Manitoba and Yukon.

Syed has 10 years of travel industry experience and sits on the Advisory Committee of SAIT College Travel & Tourism Program.

Syed Hussain Meet the team
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Syed Hussain

Senior Key Account Manager


Syed Hussain joined Air Canada in 2010 and the Global Sales Team as a Regional Sales Manager in 2015.

Currently Syed oversees a portfolio of travel agencies in Alberta, Manitoba and Yukon.
Syed has 10 years of travel industry experience and sits on the Advisory Committee of SAIT College Travel & Tourism Program.

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  Flights operated by Air Canada Rouge. For more information, visit flyrouge.com.

This email was sent because you represent or are an agent of a company or other legal entity engaged in the sale of air services that has a relationship with Air Canada.

Prices, schedules, terms and conditions are subject to change. All taxes, fees and charges are subject to change.

For online bookings, please refer to the booking flow by clicking on the search option in order to see the final price/breakdown or contact Air Canada Reservations at 1-888-247-2262. Certain international destinations may have taxes, fees or charges that must be paid at the point of origin or at departure. Please contact the nearest foreign government office of the country you plan to visit for definitive, up-to-date information. Country-specific and interactive passenger-specific information is also available at iatatravelcentre.com and travel.gc.ca. Fees for optional services, such as itinerary changes, additional baggage, advance seat selection, or certain special service requests may increase overall cost. For more information, please consult aircanada.com/us/en/aco/home/legal/products-and-services.html

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