Delayed Flights & Cancellations

Refund options

In the event of a flight cancellation or a delay of more than two hours, Air Canada offers you the option of requesting a refund for the unused portion of your ticket, or using the unused portion toward future travel with us.

Option 1 - Request a refund

If your flight is cancelled or delayed by more than 2 hours and you'd like to obtain a refund for the unused portion of your ticket (including some fees and/or purchased travel options), you can call Air Canada Reservations or speak to an Air Canada agent at the airport. You'll be directed to present your refund request via your original point of purchase.

If you choose to request a refund, the method with which you are refunded will accord with the method in which you paid. Your refund will include your fare and all taxes, as well as certain charges paid for added travel options. Learn more about Air Canada's refund services.

Option 2 - Retain my ticket value for future travel

How can I retain my ticket value for future travel?
  • Contact Air Canada Reservations. Please provide the booking reference number or ticket number. A customer service agent will cancel your current reservation.
  • Air Canada will retain the value of all unused portions of your ticket and certain related travel options. (Fares available online are not necessarily available through Air Canada Reservation.)
  • You may also cancel your entire reservation or all remaining portions of your ticket online. Please keep your booking reference number so we can better assist you when you are ready to use the value of your ticket.
How do I use my unused ticket value?
  • Please contact Air Canada Reservations to use an outstanding ticket value, any change fee associated to your original ticket will be waived.
  • The value can be used for travel on Air Canada or Jazz.
  • Unused non refundable travel options, such as assigned seat selection, Maple Leaf Lounge access, and Onboard Café snack or meal vouchers may be used on future flights, subject to availability.
  • Provide the Air Canada customer service agent with your booking reference number.
  • If your ticket is fully unused, you must commence your travel within 12 months of the original issue date.
  • If your ticket was partially used, you must complete your travel within 12 months of the first used portion.
  • Tickets are non-transferable: the original booking passenger(s) must use their respective amount(s).
  • Any amount remaining unused after booking a new flight is forfeited.