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Damaged baggage
If your baggage has been damaged If your baggage has been damaged, please advise an agent at the Air Canada or Jazz Baggage Service Counter before leaving the airport. Minor damage not noticed at the airport may be considered for repair if you return to the airport to report it within 24 hours of receiving your bag, or within seven days for international or transborder itineraries. You will need to provide the airport baggage agent with your damaged bag(s), ticket(s) and baggage tag(s). You may then choose to:
Failure to report a claim for a damaged bag within the prescribed time limit releases Air Canada and Jazz from any liability. Air Canada and Jazz are not liable for any damage caused to baggage that is unsuitably packed, overweight or over packed, or for any other damage considered to be normal wear. If the damage occurred as a result of a CATSA/TSA inspection Air Canada is not liable for any damage resulting from inspections by federal authorities responsible for security screening. Please contact the Canadian Air Traffic Security Authority (CATSA – Canadian airports) or the Transportation Security Administratio (TSA – US airports) if you believe the damage to your baggage occurred as a result of an inspection by one of these authorities.How to contact Baggage Services Within North America: Outside North America: Via email: Worldwide (Star Alliance Partners): Insurance and Baggage Liability Limitations You are advised to keep valuables, important documents and money either on your person or in your carry-on baggage. Please also ensure that your belongings are packed suitably and when required, in hard-shell cases. While we will make every attempt to ensure your baggage is handled with care, you should know that Air Canada's liability for loss or delay of, or damage to baggage is limited under the terms and conditions of Air Canada's Contract of Carriage unless a higher value is declared in advance and additional charges associated with the higher value are paid. For travel wholly between points in Canada, Air Canada's liability is limited to $1,500 CAD per passenger. Please note that only one passenger may file a claim per bag. If your international travel (including domestic portions on international travel) is subject to the Warsaw Convention, Air Canada and Jazz' liability is limited to approximately $20 USD (20 EUR) per kg per passenger for checked baggage, and approximately $400 USD (400 EUR) per passenger for unchecked baggage. If your international travel (including domestic portions on international travel) is subject to the Montreal Convention, Air Canada and Jazz' liability is limited to approximately $1,470 USD (1,200 EUR) per passenger. Subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, Air Canada assumes no liability for perishables or liquids, nor does it accept liability for valuables or items whose loss may cause serious damage, such as money, jewellery, silverware, negotiable papers, securities, computers, cameras, cellular phones, business documents, samples, paintings, antiques, artifacts, manuscripts, prescription drugs, or irreplaceable books or publications. Unless otherwise specified, a valuable will be deemed any item whose value is $1,000 CAD or more per kilogram, or $1 CAD per gram. |
