If your baggage has been damaged
If your baggage has been damaged, please advise an agent at the Air Canada or Air Canada Express (operated by Jazz only) Baggage Service Counter before leaving the airport. Minor damage not noticed at the airport may be considered for repair if you return to the airport to report it within 24 hours of receiving your bag, or within seven days for international or transborder itineraries.
You will need to provide the airport baggage agent with your damaged bag(s), ticket(s) and baggage tag(s). You may then choose to:- Have Air Canada send the bag to an authorized repair centre,
- Bring the bag to the authorized centre yourself, or
- Have the bag repaired at the repair shop of your choice by providing Air Canada Baggage Claims (see contact information below) with an estimate of the repair for approval - prior to repair.
Failure to report a claim for a damaged bag within the prescribed time limit releases Air Canada and Air Canada Express (operated by Jazz only) from any liability. Air Canada and Air Canada Express (operated by Jazz only) are not liable for any damage caused to baggage that is unsuitably packed, overweight or over packed, or for any other damage considered to be normal wear.
If the damage occurred as a result of a CATSA/TSA inspection
Air Canada is not liable for any damage resulting from inspections by federal authorities responsible for security screening. Please contact the Canadian Air Traffic Security Authority (CATSA Canadian airports) or the Transportation Security Administration (TSA US airports) if you believe the damage to your baggage occurred as a result of an inspection by one of these authorities.
How to contact Baggage Services
Within North America:
Air Canada Baggage Claims
Air Canada ZIP 1116
P.O. Box 8000, station Airport
Dorval, Quebec
H4Y 1C3
Phone: 1 888 689-BAGS (2247) Toll free, 24 hours a day, 7 days a week
Fax: 514-422-2900
Toll-free fax: 1 800 237-3563
Via email
Outside North America:
Contact the Air Canada Baggage office nearest you.
Via email:
When writing to us via email, please provide all relevant information, such as your File Reference Number, passenger name(s) and address(es), date(s) of travel, and any other identifying information.
Worldwide (Star Alliance Partners):
Visit Star Alliance for a list of our partner airlines.
Insurance and Baggage Liability Limitations
You are advised to keep valuables, important documents and money either on your person or in your carry-on baggage. Please also ensure that your belongings are packed suitably and when required, in hard-shell cases.
While we will make every attempt to ensure your baggage is handled with care, please note that liability for the loss of, damage to, or delay in the delivery of baggage is limited under the terms and conditions of Air Canada's Contract of Carriage unless a higher value is declared in advance and additional charges associated with the higher value are paid.
For travel wholly between points in Canada, liability for the loss of, damage to, or delay in the delivery of baggage is limited to $1,500 CAD per passenger, unless a higher value is declared in advance and additional charges are paid. Please note that only one passenger may file a claim per bag.
If your international travel (including domestic portions on international travel) is subject to the Warsaw Convention, liability is limited to approximately $20 USD (20 EUR) per kg per passenger for checked baggage, and approximately $400 USD (400 EUR) per passenger for unchecked baggage.
If your international travel (including domestic portions on international travel) is subject to the Montreal Convention, liability is limited to approximately $1,663 USD (1,357 EUR) per passenger.
Subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, Air Canada assumes no liability for perishables or liquids, nor does it accept liability for valuables or items whose loss may cause serious damage, such as money, jewellery, silverware, negotiable papers, securities, computers, cameras, cellular phones, business documents, samples, paintings, antiques, artifacts, manuscripts, prescription drugs, or irreplaceable books or publications. Unless otherwise specified, a valuable will be deemed any item whose value is $1,000 CAD or more per kilogram, or $1 CAD per gram.
