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Many tickets are non-refundable, while others may have penalties, which limit their refundable value. In most cases, the words “non-refundable” or “non-ref” are clearly printed on the ticket and ticket receipt, above the passenger name.
How long is my ticket valid for?
The majority of tickets are valid for one year from date of original issue. Please verify the validity of your ticket with your travel agent or at an Air Canada ticket office.
Can I give my ticket to someone else?
Tickets are non-transferrable and can only be used by the person whose name appears on the ticket.
How can I obtain a refund for my ticket?
Not all reservations are refundable, depending on the type of fare you purchased, you may not be eligible for a refund
Refund requests are best handled via the original point of purchase:
- Travel Agency
- Online aircanada.com - "Cancel Booking Online" will generate refund if applic.
- Air Canada Reservation office
If your travel has not commenced, contact your travel agent or Air Canada reservation office @ 1 888 247 2262 for assistance.
| You may forward your request and any original unused Air Canada paper ticket or Electronic Ticket Itinerary / Receipt to: |
Mail:
Air Canada Refund Services
P.O. Box 6475
Winnipeg MB R3C 3V2 |
Courier:
Air Canada Refund Services
355 Portage Avenue
Winnipeg MB R3B 2C3 |
For info i.e. status of a refund, please call (204) 941 2851, fax (204) 941 2789 or write to refundservices@aircanada.ca. Include your 13 digit ticket number (beginning with 014) and return mailing address with your request.
Note: Air Canada is required to process refunds to the original form of payment.
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