The following information provides answers to the most commonly asked refund-related questions.

About my ticket

For how long is my ticket valid?

The majority of tickets are valid for one year from date of original issue. Please verify the validity of your ticket with your travel agent or at an Air Canada ticket office.

Can I give my ticket to someone else?

Tickets are non-transferable and can only be used by the person whose name appears on the ticket.

Is my ticket refundable?

You should always be aware, at the time of purchase, if your ticket is refundable and under what conditions. Many tickets (e.g. many promotional or seat sale tickets) are non-refundable, while others may be subject to a refund penalty which limits their refundable value. In most cases, the words “non-refundable” or “non-ref” are clearly printed on the ticket and ticket receipt.

In the case of a refundable ticket, only the unused portion of the ticket is refundable.

About my refund

How can I get a refund for the unused portion of my refundable ticket?

It is important to always present your refund request via the original point of purchase:

• The travel agency which issued your ticket will process refunds for refundable paper and electronic tickets.
• If your ticket was purchased at aircanada.com, you can cancel your booking online and obtain a refund, if applicable.
• Agents at Air Canada airport or city sales offices can process refunds on all refundable tickets.

If your travel has not commenced, contact your travel agent or Air Canada Reservations for assistance.

You may forward your request and any original unused refundable Air Canada paper ticket or Electronic Ticket Itinerary / Receipt:

How are refunds processed?

• Refunds are credited back to the original method of payment.
• 5-10 business days are required to process a refund.
• On international flights, a penalty may be charged, depending on the fares.
• Items from customized flights, including Travel Options such as Pre-purchased Seat Selection, Maple Leaf Lounge access, Onboard Café vouchers and the On My Way travel assistance service, are not refundable, but may be used on future flights, subject to availability.

How can I find out about the status of a ticket refund request?

The following contact information is to be used only to enquire about the status of an existing ticket refund request:

• Telephone number: (204) 941 2851,
• Fax number: (204) 941 2789 or
• E-mail address: refundservices@aircanada.ca.

Always include your 13-digit ticket number (beginning with 014) and return mailing address with your request for information.

My ticket is non refundable. How can I use my unused ticket value?

• Please keep your booking reference number. You will need to provide it when you call Air Canada Reservations to use your outstanding ticket value. Please note that fares available online are not necessarily available through Air Canada Reservations.
• The value can be used for travel on Air Canada or Jazz.
• If your ticket is fully unused, you must commence your travel within 12 months of the original issue date.
• If your ticket was partially used, you must complete your travel within 12 months of the first used portion.
• Only one unused ticket may be applied towards the purchase of one ticket.
• Tickets are non-transferable: the original booking passenger(s) must use their respective amount(s).
• Any non-refundable amount remaining unused after booking a new flight is forfeited.
• Unused, non-refundable Travel Options, such as Pre-purchased Seat Selection, Maple Leaf Lounge access, Onboard Café vouchers and the On My Way travel assistance service, may be used on future flights, subject to availability.

Contacting Air Canada

Where may I forward a comment or complaint on a past travel experience?

Please Email us if you’d like to forward a comment or make a complaint on a past travel experience.

How else may I contact Air Canada for other travel-related issues?

Go to the Customer Care page for detailed information on how to reach Air Canada for all your travel-related issues and questions.