Contact Us
In Canada or U.S.  Other countries
1-888-247-2262 (toll free)
1-514-393-3333 (regular toll charges apply)
Air Canada Reservations
  • Assistance with current and future travel issues and with changes to your booking that cannot be made online (touch-tone option 2).
  • New reservations (touch-tone option 3).
Website assistance (touch-tone option 4)
  • Website navigation support.
  • Assistance with online bookings and technical issues.
  • Assistance with Flight Passes.
Service fee:
A service fee of $25 CAD/USD is applied to any new booking or any change to an existing booking that could have otherwise been completed online. The service fee is per transaction per passenger, with a maximum fee of $100 CAD/USD per booking.

The service fee is not applied to:
  • Any changes that cannot be made online
  • Flight reservations to cities not available through aircanada.com
  • General inquiries
  • Website assistance
Hearing Impaired (TTY) Reservations
1-800-361-8071 (Canada/U.S., toll free)

Password Assistance
Contact Aeroplan Technical Support 		Meeting & Convention Reservations
1-800-361-7585 (toll free)

Group Reservations - 10 or more
Canada: 1-888-567-4160 (toll free)
U.S.: 1-800-268-0024 (toll free)
In Canada or U.S.
1-888-422-7533 (toll free)

From all other countries

Check Your Flight Status Online
Delayed Baggage Services
Baggage Information
(Baggage restrictions, carry-on and checked baggage, ...)
  • For any other type of baggage-related claim or complaint:
In Canada or U.S.
Fax: 1-800-237-3563

From all other countries
Africa Europe
Asia Latin America
Australasia Middle East
The Caribbean  
Air Canada - Baggage Claims
Zip YUL 1116
P.O. Box 8000
Airport Station
Dorval, Quebec
Canada
H4Y 1C3
  • For past travel only*
  • I need:
    • a copy of a ticket or receipt
    • information on ticket usage and/or itinerary, or
    • explanation of a credit card charge
Send us your request
* For future travel, if booked at aircanada.com access your booking online. If booked through an Agency, contact your Travel Agent; otherwise contact Air Canada Reservations.
  • For past travel only*
  • To request a refund or for information on the status of a refund:
Refund Information & Services
* For future travel, if booked at aircanada.com you may Cancel Online (this generates a refund if applicable). If booked through an Agency, contact your Travel Agent; otherwise contact Air Canada Reservations.
  • For comments, compliments or complaints on Past Travel Experience:
In Canada or U.S.
Fax: 1-866-584-0380
In Canada or U.S.
Air Canada - Customer Relations
PO Box 64239,
5512 4th Street, NW
Calgary, AB, Canada
T2K 6J0
For Hotel Reservations:
Call a Hotel Reservation Agent
In Canada or U.S.
1-800-387-9005 (toll free)

View/Cancel Your Hotel Reservation Online
For Car Rentals:
In Canada
For domestic and international car rentals: 1-800-263-0600 (toll free)

In U.S.
For domestic car rentals: 1-800-654-3131 (toll free)
For international car rentals: 1-800-654-3001 (toll free)

View more contact options
View/Cancel your car rental online
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