Electronic and paper travel vouchers
(e-MCOs and MCOs)

About Paper and Electronic Travel Vouchers

Electronic travel vouchers (e-MCOs) are issued in the form of a letter. Within the letter is your 13-digit e-MCO number.

A paper travel voucher is also called a Miscellaneous Charges Order (MCO). Paper travel voucher numbers always start with ‘014 40’, followed by 8 other numbers. Here is an example of a paper voucher.

Both paper and electronic travel vouchers can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.  

To Redeem an Electronic Travel Voucher (e-MCO)

  • Option 1: For faster credit, redeem your e-MCO when you complete your booking with Air Canada Reservations or at an Air Canada staffed airport. Simply provide the e-MCO voucher number to the agent at the time of booking.

  • Option 2: Once travel has been completed, fill out our Ticket Refund Application Form .
    • The refund will be processed to the original form of payment of the ticket.
    • Please allow ten (10) business days for your request to be processed.

Note: An e-MCO cannot be used in conjunction with a Promotion Code.

To Redeem a Paper Travel Voucher (MCO)

  • Option 1: Redeem your paper voucher when making your new booking directly with your travel agent or at any Air Canada staffed airport.

  • Option 2: Apply the credit for a new online booking from the comfort of your own home:
    • Book and pay for your reservation online. Then, mail the electronic ticket/receipt along with your original travel voucher (MCO) to Air Canada's Refund Department upon completion of all travel.
      • By Mail:
        Air Canada Refund Services
        P.O. Box 6475
        Winnipeg, MB
        Canada
        R3C 3V2
      • By Courier Service (e.g. FedEx, UPS):
        Air Canada Refund Services
        355 Portage Avenue
        Winnipeg, MB,
        Canada
        R3B 2C3
    • You can request your refund only upon completion of travel.
    • The amount of the voucher will be credited back to the new ticket’s original form of payment.

Frequently Asked Questions:

Can I use my voucher at a travel agency?

Yes. Travel agents are aware of the procedures to process your voucher.

I received a MCO in another country and it is in a foreign currency. How can I apply the value of this amount towards my next booking?

Simply book your trip online. After you come back from your trip, complete our Ticket Refund Application Form. Refund Services will apply the value of your voucher towards the price of your ticket. Please note that you cannot exchange this value for cash.

Am I able to sign over my MCO to another person for them to use?

Yes. There are two ways to do this.

Online:
After travel has been completed, fill out our Ticket Refund Application Form and indicate in the ‘Additional Information’ section the full name of the person to whom you wish to sign over your MCO. Remember to also attach a copy of the itinerary-receipt of the person who will be benefiting from your MCO refund. Naturally, you'll be doing this after travel has been completed.

Over the phone:
You can transfer the total or partial value of your e-MCO to another person by calling Air Canada Reservations when you are ready to make a new reservation.

Via email or regular mail:
Along with all other required information, send us a signed letter of consent on which you indicate the full name of the person to whom you wish to sign over your MCO. Remember to include the itinerary-receipt of the person who will be benefiting from your MCO refund. Naturally, you’ll be doing this after travel has been completed.

At the airport:
You and the person to whom you wish to sign over your MCO or e-MCO can go together to the airport and purchase a ticket at any Air Canada counter. Make sure you are both carrying valid ID, and don’t forget to bring your paper voucher or e-MCO number.