How do I redeem my travel voucher or MCO?

If you have an Electronic MCO (EMCO):

• Option 1: Redeem your EMCO online (recommended):
  • The value of your EMCO/travel voucher may be applied as a credit towards the purchase of a new ticket.
  • Complete the EMCO/TRAVEL VOUCHER REQUEST FORM once travel has been completed (the process applies to past travel only).
  • The refund will be processed to the original form of payment of the ticket.
  • Please allow a minimum of 10 business days for your request to be processed.
• Option 2: Redeem your EMCO via email or mail:
  • You may also choose to forward your original EMCO/travel voucher and itinerary/receipt of the new ticket purchased to Air Canada Refund Services by email or mail (details below).
  • Please note, however, that it will take longer to process your refund and you are nonetheless required to provide all of the information requested on the form.
    
    Email:
    refundservices@aircanada.ca
    
    Mail:
    Air Canada Refund Services - 859
    P.O. Box 6475
    Winnipeg, MB
    R3C 3V2

If you have a paper MCO:

• Redeem your paper MCO via mail:
  • Paper vouchers/MCO cannot be redeemed online.
  • If you have a paper voucher beginning with the numbers 01440, please send your paper voucher and the new ticket purchased (either the e-ticket itinerary/receipt or the original ticket in the case of a paper ticket) to the following address:
    Mail:
    Air Canada Refund Services - 859
    PO BOX 6475
    Winnipeg, MB
    R3C 3V2