Contact Us
Telephone number:
In Canada or U.S.		  Other countries
1-888-247-2262 (toll free)
1-514-393-3333 (regular toll charges apply)
Website assistance
  • Website navigation, online booking and technical issues (View browser requirements).
  • Flight Pass assistance.
  • Assistance with booking changes that cannot be made online.
 Phone:
option 4
Air Canada Reservations
  • New reservations or changes to a reservation with the help of an agent.
  • Assistance with current and future travel issues.
 Phone:
option 3
Hearing Impaired (TTY) Reservations
Phone: 1-800-361-8071 (Canada/U.S., toll free)

Password Assistance
Contact Aeroplan Technical Support
Lost & Found
Air Canada and Jazz Lost and Found services
 Meeting & Convention Reservations
Phone: 1-800-361-7585 (toll free)

Group Reservations - 10 or more
Toll free phone number in
Canada: 1-888-567-4160
U.S.: 1-800-268-0024
In Canada or U.S.
Phone: 1-888-422-7533 (toll free)

From all other countries

Check Your Flight Status Online
Delayed Baggage Services
Baggage Information
(Baggage restrictions, carry-on and checked baggage, ...)
  • For any other type of baggage-related claim or complaint:
In Canada or U.S.
Fax: 1-800-237-3563

From all other countries
Air Canada - Baggage Claims
Zip YUL 1116
P.O. Box 8000
Airport Station
Dorval, Quebec
Canada
H4Y 1C3
  • For past travel only*
  • I need:
    • a copy of a ticket or receipt
    • information on ticket usage and/or itinerary, or
    • explanation of a credit card charge
Send us your request
* For future travel, if booked at aircanada.com access your booking online. If booked through an Agency, contact your Travel Agent; otherwise contact Air Canada Reservations.
  • For past travel only*
  • To request a refund or for information on the status of a refund:
Ticket Refunds - Information and Services
Redeeming your Travel Credit Vouchers or MCOs
* For future travel, if booked at aircanada.com you may Cancel Online (this generates a refund if applicable). If booked through an Agency, contact your Travel Agent; otherwise contact Air Canada Reservations.
  • For comments, compliments or complaints on Past Travel Experience:
In Canada or U.S.
Fax: 1-866-584-0380
In Canada or U.S.
Air Canada - Customer Relations
PO Box 64239,
5512 4th Street, NW
Calgary, AB, Canada
T2K 6J0

From all other countries
For Hotel Reservations:
In Canada or U.S.
Call a Hotel Reservation Agent:
Phone: 1-800-387-9005 (toll free)

View/Cancel Your Hotel Reservation Online
For Air Canada Stopover reservations:
In Canada or U.S.
Please call Air Canada Vacations:
Phone: 1-866-296-3408 (toll free)
Learn more about the Air Canada Stopover program
View/Cancel your Stopover hotel reservation
For Car Rentals:
AVIS contact information
Budget contact information
Hertz contact information

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