If you'd like to know what you can bring on board with you and in what size bag, our carry-on baggage page will help you pack smart.

Wondering about maximum baggage size and weight allowances for the bags you plan on checking in at the baggage counter? Visit our checked baggage page for all the details on important restrictions and regulations.

And if you've got a question about travelling with special or oversized items, you'll no doubt find the answer on our sports equipment, hunting equipment, musical instruments or additional checked baggage pages.

If you're travelling with very young children, the formula, breast milk, juice and baby food (in small containers) you need to bring on board will be refrigerated free of charge. We've also got more practical tips on travelling with young children.

If you need to bring medication along with you, always pack it in your carry-on baggage. All prescription medications must be properly labelled with the names of the patient, the medication, and the issuing medical office or pharmacy.

For useful information on types and quantities of liquids and gels permitted on board, view our Reminder to Travellers (pdf file, 267 KB) in the Security Enhancements section of our carry-on baggage page, or visit the Canadian Air Transport Security Authority (CATSA) website.

Bookings made on aircanada.com may be changed online right up to two hours before departure. Here's how:

• Select the "Manage My Bookings" tab at aircanada.com, then:
  • Sign in to access all bookings in your account with your Aeroplan number and password, and select the booking you wish to change;
  Or
  • Access a single flight booking by entering your booking reference number and passenger last name. In order to complete your changes, you'll be asked to enter the credit card number used for booking (credit card information is used for authentication purposes only).
• If your booking is eligible* for online changes, the change option will appear in the top right-hand corner of the page.
• Any applicable fare difference(s) or change fees are clearly itemized before you confirm your new flight details.
• If a refund is due, it will be credited back to the original form of payment.
• An email is sent to an address you specify to confirm that your changes have been made.

*The following bookings cannot be changed online:

• A bookings for which you need to add, remove or replace one or more passengers. Contact Air Canada Reservations.
• The remaining portion of a booking if one or more segments of your itinerary have already been flown. Contact Air Canada Reservations.
• A booking made through Air Canada Vacations. Contact Air Canada Vacations directly.
• A booking made through a travel agent. Contact your travel agent.

Note: If you are holding a non-refundable ticket, please note that when changing to a lower fare, any difference in value is forfeited.


Within 24 hours of purchase, any booking made on aircanada.com can be cancelled online and is fully refundable.

After 24 hours, you can cancel your booking online, provided:

• you originally booked your flight on aircanada.com,
• all of your flight segments are eligible for cancellation, and

You should always be aware, at time of purchase, if your ticket is refundable and under what conditions. Many tickets (e.g. many promotional or seat sale tickets) are non-refundable, while others may be subject to a refund penalty which limits their refundable value. In most cases, the words "non-refundable" or "non-ref" are clearly printed on the ticket and ticket receipt.

In the case of a refundable ticket, only the unused portion of the ticket is refundable.

Get step-by-step instructions on how to cancel your flight online, as well as useful information on how to request a refund (if applicable) or use an outstanding travel credit toward the purchase of a new ticket.

You may select or change your seat online if:

• You booked your flight on aircanada.com.
• You are travelling on a flight operated by Air Canada or Jazz. If you're travelling on a codeshare flight or a flight operated by another airline, contact the operating carrier directly.

If you are not eligible to select your seats online for an Air Canada or Jazz flight, you may call Air Canada Reservations or select your seats at check-in time. You can complete your seat selection in different ways:

• During the booking process, immediately upon completing your online purchase;
• At any time up to 2 hours before departure; you'll need to retrieve your booking on the Manage my Bookings page in one of two ways:
  • Sign in to access all bookings in your account with your Aeroplan number and password; or
  • Access a single flight booking by entering your booking reference number and passenger last name. Please note that, for security reasons, you'll be required to enter the credit card number used at time of booking before proceeding with your seat selection.
  • Click on the "Select Seat" link then follow the easy instructions to select your desired seat or change your seat selection.
• Within 24 hours of your flight during Web check-in or at an airport self-serve check-in kiosk.

Note that you'll be able to change your seat selection at any time up to 2 hours before your flight departure with no additional fee.

TANGO fare

If you've purchased a Tango fare you will be required to pay a fee to select your seats in advance. If you choose not to pay to select your seats in advance, you can still select your seat from the remaining available seats within 24 hours of your flight when you check in online or at an airport self-serve check-in kiosk.

If you have a specific comment or complaint, the best way to proceed is to send an email or a letter to our Customer Relations department.

It's true that some people want to send their letter right to the President; however, our Customer Relations employees are the experts at ensuring that your comments get to the right people at the airline, and are shared with the appropriate department or group.

In your correspondence with us, make sure you include as much information as possible, including any documentation you have. This will allow us to examine your comment or complaint carefully and ensure that we get back to you with an accurate response to the issue you raise. You can expect to hear back from us within 30 days.