Terms & conditions

Accumulation of Aeroplan Miles for flight activities

  • To earn Aeroplan Miles when travelling with Air Canada, you must:
    • Be an Aeroplan Member
    • Provide your Aeroplan Number when booking your travel online, by phone or with your travel agent.
    • Complete travel on eligible:
      • scheduled flights operated by Air Canada and Air Canada rouge
      • scheduled flights operated on behalf of Air Canada Express by Jazz, Air Georgian Limited, Exploits Valley Air Services LTD and Sky Regional
      • Air Canada Vacations charter flights
      • Air Canada code-share flights operated by Jet Airways, Middle East Airlines, Central Mountain Air, SriLankan Airlines, Etihad Airways and Aer Lingus.
  • Aeroplan Miles will be credited to the Aeroplan of the traveler, regardless of who pays for the ticket.
  • Mileage accumulation varies by fare option. See how many miles you earn when you fly within Canada, between Canada and the U.S., between Canada and sun destinations and between Canada and international destinations with Air Canada and Air Canada rouge.
  • The Aeroplan Miles credited are calculated according to the itinerary displayed on the ticket and the fare option purchased for each flown flight:
    • For direct itineraries and non-stop flights, the mileage accumulation is based between the airport of origin and the destination airport, regardless of the number of stops
    • For itineraries including connecting flights that require a change of aircraft and flight number, the mileage accumulation is based between the airport of origin and the destination airport for each flight segment of the itinerary.
    • For irregular operations, itinerary and schedule changes the miles credited are calculated according to the actual flight flown, not the flight that was ticketed unless otherwise specified.
    • The Aeroplan Miles credited when using complimentary upgrades are based on the original fare type purchased.
  • Mileage accumulation on code-share flights: Air Canada and certain airlines operate code-share flights, which allow both airlines to offer service to more countries throughout the world. Under such an agreement, several routes are served jointly by Air Canada and its code-share partners' aircraft.
    • Mileage accumulation for travel on Air Canada code-share flights operated by Air Creebec, Canadian North or another Star Alliance member airline is determined by the operating airline. Please note that the booking class/fare option displayed on the ticket for the Air Canada code-share flight may differ from the fare booking class eligible for mileage accumulation with the operating airline. View complete details.
    • For travel on Air Canada code-share flights operated by airlines that are not Star Alliance members (Jet Airways, Middle East Airlines, SriLankan Airlines, Etihad Airways, Aer Lingus and Central Mountain Air), Aeroplan Miles can only be earned when flights are booked, ticketed and sold by Air Canada and the ticket has an Air Canada 4-digit code-share flight number.
      • To receive mileage credit for Air Canada code-share flights operated by Jet Airways, please provide your Aeroplan number when you make your reservation, or when you check in. If miles do not appear in your Aeroplan account automatically after you have travelled, please send your original boarding pass and a legible copy of your ticket to the Aeroplan Centre.
      • To receive mileage credit for Air Canada code-share flights operated by Middle East Airlines, SriLankan Airlines, Etihad Airways, Aer Lingus and Central Mountain Air, please send your original boarding pass and a legible copy of your ticket to the Aeroplan Centre after you have travelled, as mileage accumulation with these airline partners is not automated.
    • Aeroplan Miles accumulated on most flights qualify as Altitude Qualifiying Miles as they count towards Air Canada Altitude. Mile accumulation for travel on Air Canada code-share flights operated by Air Creebec, Aer Lingus, Jet Airways, Middle East Airlines, Etihad Airways, Central Mountain Air and SriLankan Airlines do not count toward Air Canada Altitude status.
  • Aeroplan Members have up to six months from the flight date to make a mileage credit request. Transactions done prior to the enrollment date in the Aeroplan program are not eligible for mileage accumulation.
  • The operating airline is the final authority on qualification for mileage accumulation and reserves the right to deny or revoke mileage accumulation at any time if it was improperly given.
  • Certain airline tickets are not eligible for mile accumulation.. These include, but are not limited to, the following:
    • Refunded, void, or unused tickets, including unused non-refundable tickets
    • Flight reward tickets or free promotional tickets
    • Travel agency/industry reduced-rate tickets
    • Tour conductors, companion tickets, Infant tickets (under age two)
    • Tickets purchased to carry excess baggage, special baggage such as musical instruments, or to provide extra space for the primary passenger
    • Charter flights on Air Canada Jetz, Air Canada Express (operated by Jazz only) or single-entity charter flights, unless otherwise specified.
    • Tickets issued at fares with rules that exclude the earning of mile credit.
  • Aeroplan Members are also subject to other Terms and Conditions of Aeroplan.

Accumulation of Aeroplan Miles for purchases on aircanada.com

To earn Aeroplan Miles when purchasing at aircanada.com, you must:

  • Be an Aeroplan Member
  • Provide your Aeroplan Number when completing your purchase online at aircanada.com

Car rental bookings:

  • To earn Aeroplan Miles for a booking made at aircanada.com, you must sign in by providing your Aeroplan Number before finalizing your booking. Aeroplan Miles cannot be accumulated or credited retroactively after your car booking is made.
  • Aeroplan Miles will only be awarded for completed Avis and Budget car rentals booked through aircanada.com (excluding taxes, fees and surcharges, where applicable) when using a dedicated aircanada.com AWD (Avis Worldwide Discount) and BCD (Budget Customer Discount) number. Miles for bookings may not be earned on rentals with an affiliated, membership or corporate discount number. The above excludes Aeroplan Miles awarded by Avis, where renter can earn 500 Aeroplan Miles at participating airport locations in Canada, the U.S. and Worldwide, and 250 Aeroplan Miles at participating off-airport locations in Canada and the U.S.
  • Aeroplan Miles earned for a car rental do not qualify as Altitude Qualifying Miles so do not count towards Air Canada Altitude status.
  • Aeroplan Miles earned will be credited to your Aeroplan Account approximately 90 days after your car rental is completed.
  • Any bookings made via the call center are not eligible for Aeroplan Mile accumulation.
  • Offer is subject to change without notice. Other restrictions may apply.

Hotel bookings:

  • Aeroplan Miles are awarded for every completed hotel stay booked at aircanada.com, exclusive of taxes and fees.
  • To earn Aeroplan Miles for a booking made at aircanada.com, you must sign in by providing your Aeroplan Number before finalizing your booking. Miles cannot be accumulated or credited retroactively after your hotel booking is made.
  • All Aeroplan Miles earned will be credited to your Aeroplan Account approximately 90 days after your hotel stay is completed.
  • Any bookings made via the call center are not eligible to earn Aeroplan Miles.

Travel insurance purchases from RBC Travel Insurance:

  • Aeroplan Miles are only awarded for travel insurance purchased during the flight booking process on aircanada.com exclusive of taxes and fees.
  • To earn Aeroplan Miles for a travel insurance purchase on aircanada.com, you must sign in by providing your Aeroplan Number.
  • Completing your purchase without signing in with your Aeroplan Number will not entitle you to Aeroplan Miles.
  • Aeroplan Numbers cannot be added once the reservation is completed and your Aeroplan Account cannot be retroactively credited.
  • Any travel insurance purchased via the RBC Insurance Contact Centre call center is not eligible to earn Aeroplan Miles.

Pre-ordered items from the Air Canada duty-free Boutique:

  • Aeroplan Miles are awarded for eligible pre-ordered duty-free items purchased at aircanada.com,. Purchases must be made by credit card and must have a minimum value of $49 CAD and a maximum value of $1000 CAD per person.
  • To earn Aeroplan Miles for pre-ordered duty-free items purchased, you must sign in by providing your Aeroplan Number before finalizing your purchase. Miles cannot be accumulated or credited retroactively after your purchase is made.
  • All Aeroplan Miles earned will be credited to your Aeroplan Account approximately 90 days after your online purchase is made.
  • Pre-order purchases must be completed at least 96 hours before your flight's scheduled departure time and are offered on eligible itineraries and delivered on flights leaving Canada only.
  • For complete details, click here.

Aeroplan Program

Aeroplan is a loyalty reward program that is operated by Aeroplan Canada Inc. and Aeroplan Members are subject to terms and conditions of Aeroplan Program. View complete terms and conditions of the Aeroplan Program.

Air Canada Altitude

Air Canada reserves the right to modify the terms and conditions of the Air Canada Altitude at any time, including but not limited to the current year, without further notice to members. These changes may affect, without limiting the foregoing general terms and conditions: reward charts, mileage accumulation rules, the Aeroplan Reward redemption process, ticketing, periods in which mileage can be maintained or redeemed, minimum activity levels, blackout periods, reward seat allotments/allocations on any or all flights, fare eligibility for use of eUpgrade Credits and access to lounges.

Trademarks

® Aeroplan and ClassicPlus Flight are Registered Trademarks of Aeroplan Canada Inc.
™ aircanada.com and Maple Leaf are Trademarks of Air Canada.
™ Air Canada Express, Air Canada Altitude, Altitude Super Elite, Altitude Elite and Altitude Prestige are trademarks of Air Canada. Star Alliance is a registered trademark of the Star Alliance Members.
® Registered trademark of Royal Bank of Canada. Used under license.
Become a Member
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