Corporate Profile

Overview –

AIR CANADA AT A GLANCE

Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada.  In 2013, Air Canada together with its Air Canada Express regional partners carried more than 35 million passengers, offering direct passenger service to more than 180 destinations on five continents.  Air Canada is a founding member of Star Alliance™, providing the world's most comprehensive air transportation network.

Air Canada's predecessor, Trans-Canada Air Lines (TCA) inaugurated its first flight on September 1, 1937. The 50-minute flight aboard a Lockheed L-10A carried two passengers and mail between Vancouver and Seattle. By 1964, TCA had grown to become Canada's national airline; it changed its name to Air Canada. The airline became fully privatized in 1989. Air Canada shares are traded on the Toronto Stock Exchange (TSX) under the symbol "AC-B.TO".

Air Canada is among the 20 largest airlines in the world and employs 27,000 people. Its corporate headquarters are located in Montreal.

WHAT'S NEW

New leisure airline expands

Air Canada's new leisure airline, Air Canada rouge, (aircanada.com/rouge) serves popular holiday destinations in Europe, the Caribbean and Central America and is expanding to a total of 10 European destinations for the summer 2014 season. New Caribbean, Mexico, Florida and Las Vegas routes were also launched during the 2013-2014 winter season.

New aircraft and new International Premium Economy cabin

Customers seeking enhanced comfort and service on select international flights now have the option of booking in Air Canada's new Premium Economy cabin. Air Canada's five new Boeing 777-300ER aircraft have entered service, after Air Canada's Premium Economy cabin was inaugurated on Montreal-Paris flights in July, 2013. Air Canada's 37 new Boeing 787s will also be configured with a Premium Economy cabin. (aircanada.com/premiumeconomy)

Air Canada Altitude

Air Canada's redesigned top tier recognition program, Altitude - effective March 1, 2013 - recognizes and rewards the airline's most frequent flyers with an array of exclusive travel privileges including complimentary upgrades to the Business Class cabins, a complimentary checked baggage allowance, exclusive partner offers, Maple Leaf Lounge access and Star Alliance recognition with Air Canada's partners worldwide.

Altitude members are recognized through their Aeroplan membership and continue to benefit from Air Canada's partnership with Aeroplan (www.aeroplan.com). Canada's premier loyalty program offers its members numerous ways to earn and redeem Aeroplan Miles with over 150 partners in the financial, retail and travel sectors. Altitude members now enjoy the convenience of self-managing their travel privileges on the newly launched website altitude.aircanada.com.

Efficient and convenient gateways

Air Canada's three hubs in Toronto (YYZ), Montreal (YUL) and Vancouver (YVR) offer Air Canada customers a streamlined, customer-friendly experience with dedicated transit facilities providing easy security clearance and smooth connections. Its main Toronto hub at Pearson International Airport has domestic, transborder and international operations centralized under one roof offering convenient connection options for passengers travelling anywhere in its global network. Recent improvements such as a simplified baggage process enable Air Canada to better serve customers travelling in-transit between the U.S., Europe, Asia and South America via Canada.

Mobile services

Air Canada offers a growing array of services for smart phone users from its mobile platform mobile.aircanada.com, enabling customers to seamlessly manage their travel experience from their mobile device. In addition to being the first North American airline to release an app for Apple iPhone and BlackBerry smart phones, Air Canada continues to add features allowing customers to purchase upgrades, pay for services, check in, verify their flight status, select seats and share their itinerary. The app also provides access to Air Canada Vacations and Air Canada Cargo services. Customers can book flights using Air Canada's app for iPhone, iPad and iPod touch devices.

Self-managed travel

Air Canada's website, aircanada.com, offers more customer self-service tools than ever for self-managing travel. Web tools include online booking for flights, flight passes, car rental and hotel stays; online check-in 24 hours before departure; online flight status verification; extra bag fee payment; and even a space called Manage My Bookings where customers access their flight bookings, e-upgrades, car rental and hotel bookings and manage any rebookings they may require. Our home page also has a Daily Travel Outlook providing information on airports. In case of irregular operations due to severe weather, Travel Alerts are prominently posted on aircanada.com to advise of flight delays or cancellations with a link to Air Canada's convenient customer Self Service Rebooking Tool for immediate online rebooking. Kiosks at most airports also provide self-service options ranging from check-in and stand-by for earlier flights to seat selection, e-upgrades and extra bag fee payment.

World-wide aircanada.com websites are available in 24 countries, and seven languages, offering Air Canada products plus access to localized services in local currencies.

AWARDS

Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. In 2013, Air Canada was ranked for a fourth consecutive year "Best Airline in North America" in a worldwide survey of more than 18 million airline passengers conducted by Skytrax. According to the 2013 Canadian Business Travel Survey conducted by Ipsos Reid, Air Canada was the preferred airline for more than 80 percent of frequent business travellers in Canada. In 2013, readers of Global Traveler magazine again voted Air Canada Best Airline in North America, the readers of Business Traveler voted Air Canada Best North American Airline for International Travel and Best North America Airline Inflight Experience, and the readers of Premier Traveler voted Air Canada Best North American Airline for International Travel and Best Flight Attendants in North America.

GLOBAL NETWORK

Air Canada has major hubs in three Canadian cities (Toronto, Montreal and Vancouver). Its extensive global network provides scheduled passenger service directly to 60 Canadian destinations, 49 destinations in the United States and 73 in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico and South America. Air Canada and its Air Canada Express regional partners operate approximately 1,500 scheduled flights each day on average. Together with its Star Alliance™ partner airlines (www.staralliance.com ), Air Canada offers service to 1,269 airports in 193 countries and provides reciprocal top tier frequent flyer benefits.

In 2014, Air Canada's international network is expanding to four new European destinations. Air Canada is introducing year-round service between Toronto and Milan, while Air Canada rouge will inaugurate year-round flights between Toronto and Lisbon as well as Manchester, and between Montreal and Nice. Non-stop Toronto-Istanbul service increases to daily flights this summer. Non-stop flights to Barcelona will also be available from Toronto and Montreal on Air Canada rouge. In July, Air Canada will inaugurate daily flights between Toronto and Tokyo-Haneda with Boeing 787 Dreamliners. In December 2014 Air Canada will start service to Rio de Janeiro with three flights a week.

AIR CANADA EXPRESS

Air Canada has capacity purchase agreements with a number of Canadian regional airlines that supplement its North American network with Air Canada Express service. The airlines operating Air Canada Express flights on behalf of Air Canada are: Jazz Aviation LP, Sky Regional Airlines Inc., Air Georgian Ltd. and Exploits Valley Air Services (EVAS).

OTHER SERVICES

Air Canada's specialty charter service, Air Canada Jetz, provides premium air travel featuring all-business class seating comfort and personalized service to professional sports teams, corporate incentive travellers and executive groups. Air Canada Vacations, ( www.aircanadavacations.com ), part of Air Canada's integrated leisure group along with its leisure carrier, Air Canada rouge, is a leading Canadian tour operator, offering packages that include accommodation, roundtrip airfare aboard Air Canada and its Star Alliance partners and Aeroplan Miles, as well as a wide assortment of cruises, tours and excursions. A repeat recipient of the Travel Media Agents' Choice Award for Favourite Tour Operator, Air Canada Vacations offers hundreds of destinations in the Caribbean, Mexico, Central & South America, Asia, Europe, and the U.S.   Air Canada Cargo (www.aircanadacargo.com) provides direct cargo service world wide. Air Canada Cargo's team of industry-leading experts offers customers a unique set of business solutions tailored to meet the shipping community's needs efficiently and cost-effectively. 

IN THE COMMUNITY

The Air Canada Foundation supports charitable organizations with a primary focus on children and youth in need. With the support of Aeroplan Miles generously donated by customers, the Foundation also provides a Hospital Transportation Program to ensure free travel for seriously ill young people who are unable to get the medical help they need in their local communities. The Foundation partners with humanitarian organizations in crisis situations. (www.aircanada.com/foundation).

FLEET

As at

AIR CANADA On order Operating AIR CANADA EXPRESS Operating AIR CANADA rouge Operating
Boeing 777-300 ER 17 CRJ-705 16 Boeing 767 4
Boeing 777-200 LR 6 CRJ-200 25 Airbus A319 13
Boeing 787 36 1 Dash 8-400 26
Boeing 767-300 25 Dash 8-300 26
Airbus A330-300 8 Dash 8-100 34
Airbus A321 10 Beech 1900 17
Airbus A320 41 Embraer 175 15
Airbus A319 25
Embraer 190 45
TOTAL 36 178 159 17

KEY FINANCIAL & TRAFFIC DATA

Year ended . Figures in Canadian dollars.

  • Operating revenue: $12,382 million
  • Operating income: $619 million
  • Revenue passenger miles (RPMs): $56,788 million
  • Available seat miles (ASMs): $68,573 million
  • Passenger load factor (PLF): 82.8 percent

Overview is produced by: Corporate Communications, Air Canada Centre 1235, P.O. Box 14,000, Dorval, Québec, CANADA H4Y 1H4; www.aircanada.com