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Global network expands
In 2015, Air Canada's network continues to expand with the addition of new international destinations. Air Canada is introducing year-round service between Toronto and Amsterdam, Delhi and Dubai and seasonal routes between Montreal and Mexico City, while Air Canada rouge will inaugurate seasonal flights between Vancouver-Osaka, and between Montreal-Venice. Adding these latest services to those launched in 2014 between Toronto and Tokyo-Haneda, Rio de Janeiro, Panama and Honolulu, further strengthens Air Canada's main international hub in Toronto to better serve passengers in the Americas, Europe and Asia.
Everything you dreamed of…
Air Canada is renewing its international fleet with state-of-the-art and fuel efficient Boeing 787 Dreamliner and 777-300ER aircraft featuring new passenger amenities. Air Canada plans to operate 11 Boeing 787 Dreamliners by the end of 2015, with all 37 scheduled to be delivered by the end of 2019. The Dreamliner currently serves a growing list of routes from Toronto and Vancouver. Dreamliners are featured on Air Canada's routes from Vancouver to Asia (Shanghai, Beijing, Tokyo and Seoul) and select routes from Toronto (Tel Aviv, Copenhagen, London, Paris and Zurich).
Air Canada at a glance
Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. In 2014, Air Canada together with its Air Canada Express regional partners carried more than 38 million passengers, offering direct passenger service to more than 190 destinations on five continents. Air Canada is a founding member of Star Alliance™, providing the world's most comprehensive air transportation network.
Air Canada's predecessor, Trans-Canada Air Lines (TCA) inaugurated its first flight on September 1, 1937. The 50-minute flight aboard a Lockheed L-10A carried two passengers and mail between Vancouver and Seattle. By 1964, TCA had grown to become Canada's national airline; it changed its name to Air Canada. The airline became fully privatized in 1989. Air Canada shares are traded on the Toronto Stock Exchange (TSX:AC).
Air Canada is among the 20 largest airlines in the world and employs 27,000 people. Its corporate headquarters are located in Montreal.
New international business class and premium economy
Air Canada will expand its newest International Business Class product and Premium Economy seating to all 25 aircraft in its Boeing 777 fleet, beginning in the fourth quarter of 2015, consistent with seating on its Boeing 787 Dreamliner fleet. Customers now have the option of booking Air Canada's Premium Economy cabin featured on the Boeing 787 Dreamliners and select Boeing 777-300ER aircraft featuring enhanced comfort and service. (787.aircanada.com)
More concierge service worldwide
Air Canada's Concierge service for eligible top tier Altitude and International Business Class customers has expanded to 35 airports with the addition of Copenhagen, Istanbul, Tel Aviv and Boston. Air Canada's Concierge agents are members of Les Clefs d'Or Canada. They are available in person during regular business hours or by phone 24/7 for same day travel requests and personalized services such as hotel, restaurant and ticket reservations.
Air Canada rouge
Air Canada's new leisure airline, Air Canada rouge (flyrouge.com), serves popular leisure destinations in Europe, Mexico, the U.S. and the Caribbean and, starting in 2015 – Japan, South America and Canada. In summer 2015, Air Canada rouge will expand to new leisure destinations in the Air Canada network and will offer increased frequencies to such popular European destinations as Barcelona, Dublin and Athens.
Air Canada altitude
Air Canada's top tier program, Altitude, recognizes and rewards the airline's most frequent flyers with exclusive travel privileges including complimentary upgrades, complimentary checked baggage, exclusive partner offers, Maple Leaf Lounge access and Star Alliance recognition with Air Canada's partners worldwide. (altitude.aircanada.com)
Altitude members are recognized through their Aeroplan membership and benefit from Air Canada's partnership with Aeroplan (aeroplan.com) offering numerous ways to earn and redeem Aeroplan Miles with over 150 partners.
Efficient & convenient gateways
Air Canada's four hubs, Toronto (YYZ), Montreal (YUL), Vancouver (YVR) and Calgary (YYC), offer Air Canada customers a streamlined, customer-friendly experience with dedicated transit facilities providing easy security clearance and smooth connections. Its main hub at Toronto's Lester B. Pearson International Airport has domestic, transborder and international operations centralized under one roof offering convenient connections for passengers travelling anywhere in Air Canada's global network. Recent improvements such as a simplified baggage process enable Air Canada to better serve customers travelling in-transit between the U.S., Europe, Asia and South America via Canada.
Mobile & online services
Smart phone users can book flights and manage their travel experience on mobile.aircanada.com, or download the Air Canada app for Apple, Android, or BlackBerry.
- Purchase upgrades, pay for services, check in, check flight status, select seats, modify itinerary, and share flight plans.
- Access Air Canada Vacations, Air Canada rouge and Air Canada Cargo services.
World-wide aircanada.com is available in 24 countries, seven languages, local currencies, offering customers convenient self-service tools:
- Online booking for flights, flight passes, car rental and hotel stays;
- Flight status verification and check-in 24 hours before departure;
- Purchase Air Canada gift cards or extra bag fee payment;
- "Manage My Bookings" provides customers access to manage and rebook their flight bookings, e-upgrades, car rental and hotel bookings.
The Daily Travel Outlook on aircanada.com/operationaloutlook provides information on airports and flights that may be impacted by severe weather or irregular operations. The section includes:
- Travel Alerts to advise of flight delays or cancellations;
- Self Service Rebooking Tool for immediate online rebooking.
Kiosks at most airports also provide self-service options ranging from check-in and stand-by for earlier flights to seat selection, e-upgrades and extra bag fee payment.
Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. In 2014, Air Canada was ranked for a fifth consecutive year "Best Airline in North America" in a worldwide survey of more than 18 million airline passengers conducted by Skytrax. According to the 2014 Canadian Business Travel Survey conducted by Ipsos Reid, Air Canada was the preferred airline for more than 80 per cent of frequent business travellers in Canada. In 2014, readers of Global Traveler magazine again voted Air Canada "Best Airline in North America," the readers of Business Traveler voted Air Canada "Best North American Airline for International Travel" and "Best North America Airline Inflight Experience," and the readers of Premier Traveler voted Air Canada "Best Flight Attendants in North America."
Air Canada has major hubs in four Canadian cities (Toronto, Montreal, Vancouver and Calgary). Its extensive global network provides scheduled passenger service directly to 64 Canadian destinations, 52 destinations in the United States and 78 in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada and its Air Canada Express regional partners operate on average 1,500 scheduled flights each day. Together with its Star Alliance™ partner airlines, staralliance.com, Air Canada offers service to 1,321 airports in 193 countries and provides reciprocal top tier frequent flyer benefits.
Air Canada Express
Air Canada has capacity purchase agreements with a number of Canadian regional airlines that supplement its North American network with Air Canada Express service. The airlines operating Air Canada Express flights on behalf of Air Canada are: Jazz Aviation LP, Sky Regional Airlines Inc., Air Georgian Ltd. and Exploits Valley Air Services (EVAS).
Air Canada Vacations is a leading Canadian tour operator, offering inclusive packages featuring accommodation, roundtrip airfare on board Air Canada, Air Canada rouge, and its Star Alliance partners, Aeroplan flight rewards, as well as a wide assortment of cruises, tours and excursions. A repeat recipient of the Travel Media Agents' Choice Award for Favourite Tour Operator, Air Canada Vacations offers hundreds of destinations in the Caribbean, Mexico, Central & South America, Asia, Europe, and the U.S. (aircanadavacations.com)
Air Canada Cargo, provides direct cargo service world wide. Air Canada Cargo's team of industry-leading experts offers customers a unique set of business solutions tailored to meet the shipping community's needs efficiently and cost-effectively. (aircanadacargo.com)
Air Canada's specialty charter service, Air Canada Jetz, provides premium air travel featuring all-business class seating comfort and personalized service to professional sports teams, corporate incentive travellers and executive groups.
In the community
The Air Canada Foundation supports charitable organizations with a primary focus on children and youth in need. With the support of Aeroplan Miles generously donated by customers, the Foundation also manages a Hospital Transportation Program to ensure free travel for seriously ill young people who are unable to get the medical help they need in their local communities. The Foundation partners with humanitarian organizations in crisis situations. (aircanada.com/foundation)
As at March 1, 2015
|Air Canada||On order||Operating||Air Canada Express||Operating||Air Canada rouge||Operating|
|Boeing 777-300ER||17||CRJ-705||16||Boeing 767||10|
|Boeing 777-200LR||6||CRJ-100||5||Airbus A319||20|
|Boeing 787-9||22||8||Dash 8-400||26|
|Boeing 767-300||19||Dash 8-300||26|
|Airbus A330-300||8||Dash 8-100||34|
|Airbus A321||10||Beechcraft 1900||17|
|Airbus A320||41||Embraer 175||15|
Key financial & traffic data
Year ended December 31, 2014. Figures in Canadian dollars.
- Operating revenue: $13,272 million
- Net income: $105 million
- Revenue passenger miles (RPMs): 61,616 million
- Available seat miles (ASMs): 73,889 million
- Passenger load factor (PLF): 83.4 per cent
Overview is produced by: Air Canada Corporate Communications, www.aircanada.com/en/media
Revised March 2015.