Flexible Rebooking Policy: Toronto and Montréal Holiday Travel

As of December 18, 2024

Air Canada has implemented a Goodwill policy to offer flexible rebooking options for the peak Holiday Period for passengers connecting through Toronto or Montreal.

Policy

Markets	All itineraries connecting through YYZ or YUL
Ticket Stock	014
Ticket Issue	All tickets issued on/before December 18, 2024
Original Travel Dates	Between December 19, 2024, and December 24, 2024
Rebooking Window	Between December 19, 2024 and December 24, 2024

Re-Protection Guidelines

Customers connecting through YYZ or YUL are permitted one free change from a connecting itinerary to a non-stop flight as per the following guidelines up to 2 hours before departure. Rebooking is only permitted on Air Canada Operated flights in the same cabin as ticketed.

Example: Passenger ticketed to travel on 22DEC YVR-YYZ-YUL can change to
YVR-YUL without penalty or adcoll, as long as they travel within the rebooking window.

Fare Rules	Policy Within Rebooking Window	Policy Outside Rebooking Window
Change Fee(s)	Waived	Fare rules apply
ADCL	Waived	Fare rules apply

Change of Origin/Destination	Not Permitted
Endorsement	For Customer Contact Centres and Travel Agencies, use ACAHOL2024 when processing a ticket exchange.
Refunds	As per fare rules
Aeroplan Tickets	Please refer the customer to Aeroplan for handling (refer to Aeroplan - Contacts for the Aeroplan Schedule Change phone number).
Additional Details	For any itinerary with a flight cancellation, please follow the procedures outlined in the Schedule Change or Flight Disruption Policy.

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