Air Canada Flexible Rebooking Policy
Labour Disruption – August 20, 2025
Thank you for your patience and flexibility through this labour disruption, and we look forward to welcoming our customers on board.
If customers would prefer to travel sooner than their recently rebooked itinerary, we’re offering them the option to change their flight.
Policy
| Markets |
All AC operated flights |
| Ticket Stock |
014 |
| Ticket Issue |
All tickets issued on/before August 19, 2025 |
| Original Travel Dates |
Between August 15, 2025 and September 30, 2025 |
| Rebooking Window |
From August 20, 2025 to August 24, 2025 |
Re-Protection Guidelines
Customers are permitted one free change as per the following guidelines up to 2 hours before departure. Rebooking is only permitted on Air Canada operated flights.
| Fare Rules |
Policy Within
Rebooking Window |
Policy Outside
Rebooking Window |
| Change Fee(s) |
Waived |
Fare rules apply |
| ADCL |
Waived if rebooked in the same cabin to/from same origin/destination |
Fare rules apply |
| Change of Origin/Destination |
Passengers may choose to travel to/from an alternate
Air Canada destination, change fee waived but ADCOL applies. |
| Sister Cities |
Sister City/Common Rated Airports are permitted, change fee and ADCOL waived. |
| Endorsement |
For Call Centres and Travel Agencies, use ACALABAUG25 when processing a ticket exchange for GDS issued tickets. Endorsement is not required for NDC, AC Connex and ADO issued tickets. |
| Refunds |
As per fare rules. |
| Aeroplan Tickets |
Please refer the customer to Aeroplan for handling (refer to Aeroplan - Contacts for the Aeroplan Schedule Change phone number). |
| Air Canada Vacations Bookings |
Please consult Air Canada Vacations travel advisory for information. |
| Group Bookings |
For Groups wishing to rebook affected sector(s) within the rebooking window, email the requested dates/flights on the original Group Case e-mail thread.
Group Travel Desk will request new sectors subject to availability in the original inventory and work with AC Revenue Management to confirm the sectors on the claimed, Group PNR(s).
Travel agencies will reissue even exchange with the above Endorsement in the GDS.
Note: AC-issued Tour Conductor tickets must be reissued by Group Travel Desk.
Important! Any ticketed Group name changes must be completed prior to requesting modification/cancellation of the Group PNR(s). |
| Additional Details |
For any itinerary with a flight cancellation, please follow the procedures outlined in the Schedule Change or Flight Disruption Policy.
For additional information, consult our Media Centre or visit the Air Canada Travel news and updates page. |
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