Air Canada Flexible Rebooking Policy:
Labour Disruption – August 18, 2025
Air Canada has updated the Goodwill Policy to offer flexible rebooking options.
Policy
| Markets |
All AC operated flights |
| Ticket Stock |
014 |
| Ticket Issue |
All tickets issued on/before August 17, 2025 |
| Original Travel Dates |
Between August 15, 2025 and August 22,2025 |
| Rebooking Window |
August 23, 2025 to September 30, 2025 |
Re-Protection Guidelines
Customers are permitted one free change as per the following guidelines up to 2 hours before departure. Rebooking is only permitted on Air Canada operated flights.
| Fare Rules |
Policy Within
Rebooking Window |
Policy Outside
Rebooking Window |
| Change Fee(s) |
Waived |
Waived |
| ADCL |
Waived if rebooked in the same cabin to/from same origin/destination |
Fare rules apply |
| Change of Origin/Destination |
Passengers may choose to travel to/from an alternate
Air Canada destination, change fee waived but ADCOL applies. |
| Sister Cities |
Sister City/Common Rated Airports are permitted, change fee and ADCOL waived. |
| Endorsement |
For Call Centres and Travel Agencies, use ACALABAUG25 when processing a ticket exchange for GDS issued tickets. Endorsement is not required for NDC, AC Connex and ADO issued tickets. |
| Refunds |
As per fare rules. |
| Aeroplan Tickets |
Please refer the customer to Aeroplan for handling (refer to Aeroplan - Contacts for the Aeroplan Schedule Change phone number). |
| Air Canada Vacations Bookings |
Please consult Air Canada Vacations travel advisory for information. |
| Group Bookings |
For Groups wishing to rebook affected sector(s) within the rebooking window, email the requested dates/flights on the original Group Case e-mail thread.
Group Travel Desk will request new sectors subject to availability in the original inventory and work with AC Revenue Management to confirm the sectors on the claimed, Group PNR(s).
Travel agencies will reissue even exchange with the above Endorsement in the GDS.
Note: AC-issued Tour Conductor tickets must be reissued by Group Travel Desk.
Important! Any ticketed Group name changes must be completed prior to requesting modification/cancellation of the Group PNR(s). |
| Additional Details |
For any itinerary with a flight cancellation, please follow the procedures outlined in the Schedule Change or Flight Disruption Policy.
For additional information, consult our Media Centre or visit the Air Canada Travel news and updates page.
Air Canada Express carriers Jazz and PAL Airlines are operating normally. |
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