Air Canada Cargo is aware of the ongoing Canada Customs and Border Services (CBSA) outage impacting the electronic clearance of freight into Canada. Manual clearance is still available for customers.
The local Air Canada Cargo office will print the waybill for customers to enable manual clearance at a local CBSA office. During this period, normal storage rates will apply.
From Monday, July 28 to Friday, August 1, the truck interface for the retrieval of intact units will be unavailable daily from 18:00 to 04:00 local time.
Units will be available from 04:00 to 17:59 local time and can also be delivered with advance notice to our AC2 facility.
Please contact customer service if delivery is required during the outage periods.
Thank you for your patience as we work to upgrade our facility to serve you better.
Ensure your freight moves as booked for shipments transiting or destined to the EU
As of November 1, 2023, all shipments transiting or destined to the European Union (EU) must follow ICS2 requirements. Air Canada Cargo will be reporting cargo data to customs before the departure of the flight to comply with the pre-loading security and safety program.
Shipments that do not receive an EU “Assessment Complete” notification will be held at origin until the appropriate actions are taken, as indicated by the Customs authorities.
In addition to the standard Air waybill requirements, the following is mandatory to ensure your freight moves as booked:
- Good description (“C/ Consolidation” for consolidations or most accurate goods description)
- Harmonized Commodity Code (HCC must be captured as H/ +6 digits on the Master AWB and/or at House Air Waybill level)
- Customers must ensure they have a valid HC Code for EU customs reporting. Additional information for valid codes can be found here
- Consignee trader identification (EORI – Economic Operators Registration and Identification Number, if applicable)
Visit our Customs page for additional details, examples, and links to the appropriate Customs resources.
Stay informed of daily flight status updates and potential weather-related disruptions to our narrowbody and widebody flights by visiting Air Canada’s Daily Travel Outlook.
Due to the ongoing security situation in the Middle East, and as a precautionary measure, Air Canada is temporarily suspending its daily, non-stop service between Toronto and Dubai as of June 18, 2025.
The suspension is in effect up to and including August 3, 2025.
If your shipment is affected, we will send you an email with more information about your options.
If you require assistance, you can contact us at 1-800-387-4865 in Canada or 1-844-978-4641 in the United States.
Effective July 1, there will be several changes to our Toronto warehouse:
- All paperwork and import air waybill processing will be handled at the main counter area. The previous cold chain office will be temporarily closed to facilitate ongoing construction.
- Truck docks 3 to 7 will be closed until further notice to facilitate the replacement of the moving truck dock. Lanes 1 and 2 remain available for customers.
- AC Absolute shipments should be tendered and retrieved through door 12.
- Testing that was previously completed during the morning periods has been shifted to overnights to minimize customer disruption with these ongoing upgrades.
- For customers with freight at our AC2 facility, please enter through Pier 3 (as opposed to Pier 4, used today) until July 5. Local signage will be posted.
Thank you for your patience as we work to upgrade our facility to serve you better.
Connecting more of Europe and Asia-Pacific with the world this summer
Take advantage of the increased capacity and enhanced connectivity in our summer schedule.
Increased capacity out of Europe
This summer, we're enhancing our connectivity from Europe to the U.S. and Latin America, via our freighter gateways in Chicago, Atlanta, and Miami, as well as through our widebody network with 345+ weekly flights. Whether you’re moving high-value commodities, such as machinery, automotive parts, pharmaceuticals and luxury goods, you’ll have plenty of options to move your cargo reliably across our global network.
Expanded opportunities from Canada and the U.S.
We’ve also made it convenient to ship agricultural exports, pharmaceuticals, high-tech or manufacturing from the Americas. Our summer schedule features expanded widebody capacity to Europe, including the launch of our new Ottawa-London route and increased service to Athens, Paris, and Rome. Plus, with 100+ weekly flights to and from Asia-Pacific, including our new Vancouver to Manila route, and increased capacity between Toronto and Osaka, you’ll be able to keep your supply chain moving smoothly.
The latest in our freighter network
- Atlanta (ATL) – 5x weekly
- Bogotá (BOG) – 3x weekly
- Quito (UIO) – 2x weekly
- San Juan (SJU) – 2x weekly
- San José (SJO) – 2x weekly
New & noteworthy on our widebodies
New widebody routes entering service in May:
- Nice (NCE) – 4x weekly
- Venice (VCE) – 5x weekly
Plus, capacity grows with more flights on the following routes:
- Athens (ATH) – 16x weekly
- Barcelona (BCN) – 14x weekly
- Copenhagen (CPH) – 5x weekly
- Dublin (DUB) – 10x weekly
- Frankfurt (FRA) – up to 28x weekly
- Los Angeles (LAX) – 11x weekly
- Madrid (MAD) – 11x weekly
- Manila (MNL) – 4x weekly
- Rome (FCO) – 18x weekly
- Shanghai (PVG) – daily flights
- Vienna (VIE) – daily flights
Before you book, be sure you have all the required information you need
Ensure you have all the required information you need to successfully complete a booking by visiting the ‘Before you book’ page on our website.
Our helpful page offers a checklist of key steps, required documentation, and valuable information you need on-hand to finalize the booking process, ensuring your shipment moves as planned.
Important reminder: Detailed commodity descriptions
To ensure that your shipments move as booked, it is mandatory to ensure that the commodity descriptions included in your bookings are clear, concise and detailed enough to allow authorities to identify the size, shape, and characteristics for your shipment.
For U.S.-destined cargo, it is highly recommended to add the 6-digit Harmonized Commodity Code (HS code) to all Master Air Waybills and House Air Waybills. Shipments with vague descriptions will be put on hold and risk refusal.
For more information on detailed commodity descriptions:
- For Canadian-destined cargo, visit the CBSA website
- For U.S.-destined cargo, visit the CBP’s website
For more information, please visit our Customs & regional requirements page.
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
CNS Partnership Conference (Miami, United States)
May 13 - 15
air cargo Europe (Munich, Germany)
June 2-5, 2025
Booth A1/205
AC Pharmacair: Your trusted solution for shipping healthcare products
AC Pharmacair is our trusted healthcare solution that can be tailored to meet your unique shipping needs. Our dedication to delivering exceptional and personalized service ensures your shipments are handled efficiently and with care.
As a member of Pharma.Aero, we collaborate with industry specialists and leverage tools to give you real-time visibility into your shipments' temperature throughout the journey.
To learn more about the service we offer through Pharmacair, join us at LogiPharma in Lyon, France, from April 8 to 10.
The latest in our freighter network
New service connects our freighters to our YVR hub:
- Vancouver (YVR) - 2x weekly freighter flights
New & noteworthy on our widebodies
New widebody routes entering service in April:
- Athens (ATH) – 7x weekly
- Edinburgh (EDI) – 4x weekly
- Manila (MNL) – 3x weekly
- Osaka (KIX) – 4x weekly
Plus, capacity grows with more flights on the following routes:
- Amsterdam (AMS) - 14x weekly
- Barcelona (BCN) - 12x weekly
- Brussels (BRU) – 10x weekly
- Cancún (CUN) – 21x weekly
- Dublin (DUB) – daily flights
- Incheon (ICN) – 14x weekly
- Lisbon (LIS) – 14x weekly
- London (LHR) – 56x weekly
- Milan (MXP) – 5x weekly
- Paris (CDG) – 21x weekly
- Phoenix (PHX) – daily flights
- Rome (FCO) – 12x weekly
- San José (SJO) – 8x weekly, now including departures from Montréal
- Tokyo Narita (NRT) – 21x weekly
Visualize our routes by using our interactive map
Plan your shipment routes more efficiently by utilizing our interactive global map. You can save time and streamline your shipping process by filtering your search by origin/destination, region or aircraft type and instantly identify optimal transit options tailored to your cargo requirements.
Plus, you can download a seasonal view of our global network that combines both widebody and freighter routes.
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
LogiPharma (Lyon, France)
April 8 - 10
Intermodal (São Paulo, Brazil)
April 22 – 24
CNS Partnership Conference (Miami, United States)
May 13 - 15
Get all the station details you need in one place
Plan your shipments more efficiently by visiting our station information page. To help with your booking and shipments, key information about all our stations is available 24/7, including:
- Operating hours, products offered, and trucking stations
- Contact information to reach the local sales team for rates, or for booking assistance outside of Canada
- Customer support details
Show your support for Air Canada Cargo with your vote
We’re honoured to be an ACW World Air Cargo Awards 2025 - Airline of the Year - Americas finalist. This recognition celebrates our efforts in demonstrating outstanding performance, innovation, and commitment to excellence in the air cargo industry. Cast your vote by April 11.
The latest in our freighter network
New and increased capacity on the following freighter routes:
- Bogotá (BOG) - 12x weekly; including 6x weekly widebody flights
- Lima (LIM) - 4x weekly freighter flights from Toronto via Miami
- Miami (MIA) - 15x weekly; including 4x weekly widebody flights
New & noteworthy on our widebodies
New widebody routes entering service in March:
- Copenhagen (CPH) - 3x weekly
- Los Angeles (LAX) - 6x weekly; now including departures from Montreal
- Rome (FCO) - 7x weekly; now including departures from Toronto
Plus, capacity grows with more flights on the following routes:
- Amsterdam (AMS) - daily flights
- Barcelona (BCN) - 5x weekly
- Beijing (PEK) - 5x weekly
- Delhi (DEL) - 21x weekly
- Dublin (DUB) - 5x weekly
- Hong Kong (HKG) - daily flights
- Incheon (ICN) - 13x weekly
- Las Vegas (LAS) - 14x weekly
- Lyon (LYS) - 4x weekly
- Madrid (MAD) - 7x weekly; including 3x weekly freighter flights
- Milan (MXP) - 4x weekly
- Orlando (MCO) - 17x weekly
- Paris (CDG) - 20x weekly
- São Paulo (GRU) - 21x weekly; including departures from Buenos Aires
- Shanghai (PVG) - daily flights
- Vienna (VIE) - 5x weekly
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
Fruit Attraction (São Paulo, Brazil)
March 25 – 27
LogiPharma (Lyon, France)
April 8 – 10
Intermodal (São Paulo, Brazil)
April 22 – 24
Note: We have made an adjustment to the Dangerous Goods charges for additional occurrences of the same UN/ID number within a single shipment.
Cargo storage charges (code SR)
Regular
- Minimum charge per shipment: $75.00
- Minimum charge per day: $25.00
- Rate per kilogram: $0.40
Special handling
- Minimum charge per shipment: $85.00
- Minimum charge per day: $45.00
- Rate per kilogram: $0.60
Cargo storage policy
Regular cargo
- Export: Storage charges will apply when the carrier is requested to withhold a shipment, or a piece thereof, beyond midnight of the day following the day of receipt of the shipment or when the first piece is not accompanied by an air waybill or when all pieces are not received within 24 hours of receipt of the first piece.
- Import:
- For regular cargo, free storage for 48 hours is calculated from 00:01 a.m. on the day following the day of arrival (check-in).
- For special handling cargo (perishables, live animals, live plants, newspaper, magazines, or any type of goods which require special attention outside the general accepted norms of warehousing), free storage for 24 hours is calculated from 00:01 a.m. on the day following the day of arrival (check-in).
Import terminal charge (code CD)
- Shipments removed in bond: $135.00 per shipment
- Preparation of shipments for Customs clearance: $135.00 per shipment
Dangerous goods charges
- Shipments of restricted dangerous goods: $90.00
- Additional occurrences of the same UN/ID number within a single shipment: $90.00 One-time additional
- Dangerous goods in Excepted Quantities: $40.00 per air waybill
- Radioactive materials in Excepted Packages: $40.00 per air waybill
- Dry ice shipments: $40.00
- Non-acceptance fee for dangerous goods shipments: $45.00
- Check fee for lithium-ion batteries (ELI): $45.00
- Check fee for lithium metal batteries (ELM): $45.00
Miscellaneous export charges
- Shipment of articles of extraordinary value/valuable cargo (VL) (applicable for shipments within Canada and between Canada and the U.S.): $45.00 per shipment
- Service and handling fee for domestic shipments within Canada (FB): $25.00 per AWB
- Air waybill preparation fee (AW-C): $45.00
Refer to our charges and fees page for the complete list our current Canada ground handling charges, effective until January 20, 2025.
As of January 28 at 7 a.m. (EST), we will temporarily be relocating the tender/drop-off point for export intact units that would normally be handled at 2580 Britannia Road East, G1-G7. This temporary measure could be in place until February 11.
These export units will now be offloaded at our second facility, AC2, at 2710 Britannia Road East, Entrance 3. All intact tenders/drop-offs will be on G4-G7, from the hours of 7 a.m. - 9 p.m. Any tenders/drop-offs outside of these hours will remain at AC1. This will include active containers/perishable and pharmaceutical units. ULDs booked under temperature-sensitive solutions will be transferred directly to the facilities at AC1, pending requirement/drop-off/flight departure time.
All loose-load export cargo that is not tendered already built on a ULD will continue to be tendered at our AC1 facility.
Please refer to the below image for the temporary location.
Thank you for your patience with these temporary measures as we work on future upgrades to better support you and your business. If you have any questions or concerns, please contact cargo.customerservice@aircanada.ca.
Increased capacity in key Asian markets
From electronics and industrial equipment to clothing and perishables, you now have more capacity and flexibility to ship cargo to/from China’s thriving economic hubs. We’ve increased our service to China with the launch of flights to Beijing starting January 15, in addition to daily service to Shanghai.
Kumusta! New, non-stop service between Vancouver and Manila starting April 2025
We are continuing the strategic expansion of our global network with the launch of our new route to the Philippines. Air Canada is the only Canadian carrier scheduled to serve the Philippines, one of the largest markets in Asia to be added to the Air Canada network. Starting April 2, 2025, we will have a 4x weekly service from Vancouver to Manila, bringing us to over 100 weekly flights between Canada and Asia-Pacific next summer, the most non-stop flights of any carrier in the market.
New & noteworthy on our widebodies
New widebody routes entering service in January:
- Beijing (PEK) - 5x weekly
Plus, noteworthy Asia-Pacific routes:
- Auckland (AKL) - 5x weekly
- Bangkok (BKK) - daily flights
- Shanghai (PVG) - daily flights
Digital tip of the month: Online resources to help prepare your animals for transport
Find the information you need to help ensure your animals travel safely. Visit our Prepare your shipments page.
From kennel requirements to essential travel documents, this dedicated page provides a detailed checklist of the items to manage before, during, and after transport.
Update to the cargo fuel surcharge for Hong Kong shipments
The Hong Kong Civil Aviation Department (CAD) no longer regulates the cargo fuel surcharge (CFS) for all airlines. As a result, Air Canada implements its own cargo fuel surcharge for shipments originating from Hong Kong. The surcharge amount will be calculated according to our own fuel cost assessment and will be updated regularly.
As of January 1, 2025, the Hong Kong cargo fuel surcharge is set at level 10 – HK$3.50/kg on chargeable weight.
Visit our charges and fees page for the most up-to-date fuel surcharge.
As of January 1st, 2025, the Hong Kong Civil Aviation Department (CAD) will no longer regulate the cargo fuel surcharge (CFS) for all airlines. This will allow each airline to set their own CFS levels.
As a result, Air Canada will be implementing its own cargo fuel surcharge for shipments originating from Hong Kong. The surcharge amount will be calculated according to our own fuel cost assessment and will be updated regularly.
The Hong Kong cargo fuel surcharge for January 2025 will be set at level 10 – HK$3.50/kg on chargeable weight.
Visit our charges and fees page for the most up-to-date fuel surcharge.
As a result of increases in inflationary and global costs, effective January 20, 2025, our ground handling charges in Canada are being updated as follows:
Cargo storage charges (code SR)
Regular
- Minimum charge per shipment: $75.00
- Minimum charge per day: $25.00
- Rate per kilogram: $0.40
Special handling
- Minimum charge per shipment: $85.00
- Minimum charge per day: $45.00
- Rate per kilogram: $0.60
Cargo storage policy
Regular cargo
- Export: Storage charges will apply when the carrier is requested to withhold a shipment, or a piece thereof, beyond midnight of the day following the day of receipt of the shipment or when the first piece is not accompanied by an air waybill or when all pieces are not received within 24 hours of receipt of the first piece.
- Import:
- For regular cargo, free storage for 48 hours is calculated from 00:01 a.m. on the day following the day of arrival (check-in).
- For special handling cargo (perishables, live animals, live plants, newspaper, magazines, or any type of goods which require special attention outside the general accepted norms of warehousing), free storage for 24 hours is calculated from 00:01 a.m. on the day following the day of arrival (check-in).
Import terminal charge (code CD)
- Shipments removed in bond: $135.00 per shipment
- Preparation of shipments for Customs clearance: $135.00 per shipment
Dangerous goods charges
- Shipments of restricted dangerous goods: $90.00
- Additional occurrences of the same UN/ID number within a single shipment: $90.00
- Dangerous goods in Excepted Quantities: $40.00 per air waybill
- Radioactive materials in Excepted Packages: $40.00 per air waybill
- Dry ice shipments: $40.00
- Non-acceptance fee for dangerous goods shipments: $45.00
- Check fee for lithium-ion batteries (ELI): $45.00
- Check fee for lithium metal batteries (ELM): $45.00
Miscellaneous export charges
- Shipment of articles of extraordinary value/valuable cargo (VL) (applicable for shipments within Canada and between Canada and the U.S.): $45.00 per shipment
- Service and handling fee for domestic shipments within Canada (FB): $25.00 per AWB
- Air waybill preparation fee (AW-C): $45.00
Refer to our charges and fees page for the complete list our current Canada ground handling charges, effective until January 20, 2025.
Explore our global network
Set your business up for success in 2025 with our easy-to-use routes tool. It’s a convenient way to search our flights and efficiently plan your next cargo shipment.
New & noteworthy on our widebodies
New widebody routes entering service in December:
- Auckland (AKL) - 4x weekly
- Mumbai (BOM) - 3x weekly
- Honolulu (HNL) - 2x weekly
- Orlando (MCO) - 16x weekly
Plus, capacity grows with more flights on the following routes:
- Shanghai (PVG) - daily flights
- Brisbane (BNE) - daily flights
- Sydney (SYD) - 10x weekly
- Delhi (DEL) - 21x weekly
- Bangkok (BKK) - 5x weekly
- Buenos Aires (EZE) - daily flights
- São Paulo (GRU) - 21x weekly
- Paris (CDG) - 20x weekly
- Lyon (LYS) - 4x weekly
- Zurich (ZRH) - daily flights
- Geneva (GVA) - 5x weekly
- Milan (MXP) - 4x weekly
- Punta Cana (PUJ) - 14x weekly
- San José (SJO) - daily flights
- Bogotá (BOG) - 9x weekly
Important reminder for shipments transiting or destined to Mexico City
To ensure your shipments moves as booked, a commercial invoice is required for all shipments transiting or destined to Mexico City (MEX and NLU).
Increase to liability limits under the Montreal Convention effective Dec. 28
The International Civil Aviation Organization (ICAO) has announced an increase in liability limits under the Montreal Convention of 1999 (MC99). The cargo limit for destruction, loss, damage, or delay will rise from 22 Special Drawing Rights (SDRs) to 26 SDRs per kilogram, effective December 28, 2024.
Over the past few months, we’ve connected with our customers across the globe and celebrated their valued partnership. As we approach 2025, we look forward to strengthening these relationships further and continuing to foster the evolving business needs of our customers.
To learn more about where we can move your cargo, visit our website for schedules, routes, and product information, or reach out to local sales teams for rates, quotes, and bookings.
Let's connect at these upcoming events
The Air Canada Cargo team is on the move!
Aeromart Toulouse (Toulouse, France)
December 3-5, 2024
Move your shipments globally with our winter network
This winter, our widebody network offers more capacity between North America, Latin America, and Asia-Pacific. Our freighter schedule offers consistent year-round capacity, connecting key U.S. and Latin American hubs across our global network.
The latest in our freighter network
Starting this month, we now offer direct freighter service from Mexico City (NLU) to Dallas:
- Dallas (DFW) – 3x weekly freighter flights, now including weekly departures from NLU
New widebody routes and added capacity
North America and Caribbean
- Bridgetown (BGI) - daily flights
- Fort Lauderdale (FLL) - 28x weekly
- Honolulu (HNL) - up to 2x weekly
- Las Vegas (LAS) - 14x weekly
- Los Angeles (LAX) - up to 11x weekly
- Miami (MIA) - 14x weekly, including up to 11x weekly freighter flights
- Montego Bay (MBJ) - daily flights
- Newark (EWR) - daily flights
- Phoenix (PHX) - daily flights
Latin America
- Buenos Aires (EZE) - up to daily flights from Toronto via São Paolo
- Cancún (CUN) - up to 15x weekly, now includes daily departures from Montreal
- Mexico City (MEX) - weekly flights until Dec., in addition to up to 6x weekly flights to NLU on our freighters
- Punta Cana (PUJ) - up to 14x weekly
- San José (SJO) - daily flights
- Santiago (SCL) - 5x weekly
- São Paolo (GRU) - up to 21x weekly; including up to daily departures from Buenos Aires.
Europe, Middle East, Africa (EMEA)
- Amsterdam (AMS) - daily flights
- Dubai (DXB) - up to 11x weekly – now including departures from Vancouver
- London (LHR) - 49x weekly; including daily departures from Delhi*
Asia-Pacific
- Auckland (AKL) - up to 5x weekly
- Bangkok (BKK) - up to daily flights
- Beijing (PEK) – daily flights
- Delhi (DEL) - up to 21x weekly; including daily departures from Calgary via London*
- Mumbai (BOM) - up to 4x weekly
- Shanghai (PVG) – up to daily flights
Continued widebody and freighter service
North America and Caribbean
- Atlanta (ATL) - 5x weekly freighter flights
- Chicago (ORD) – 3x weekly freighter flights
- Kingston (KIN) – weekly flights until Dec.
Latin America
- Bogotá (BOG) – up to 9x weekly, including up to 3x weekly freighter flights
- Guadalajara (GDL) – 3x weekly freighter flights
- Lima (LIM) – up to 4x weekly freighter flights
- Quito (UIO) – 2x weekly freighter flights
- San Juan (SJU) – 2x weekly freighter flights
Europe, Middle East, Africa (EMEA)
- Athens (ATH) - daily flights until Dec.
- Barcelona (BCN) – up to 6x weekly
- Brussels (BRU) - daily flights
- Casablanca (CMN) - 4x weekly
- Copenhagen (CPH) - 3x weekly
- Dublin (DUB) - 4x weekly
- Frankfurt (FRA) - up to 24x weekly
- Geneva (GVA) – up to 5x weekly
- Lisbon (LIS) – daily flights
- Lyon (LYS) – up to 4x weekly
- Madrid (MAD) – up to 6x weekly, including 3x weekly freighter flights until Dec.
- Milan (MXP) – up to 4x weekly from Toronto via Montreal
- Munich (MUC) - daily flights
- Paris (CDG) – up to 20x weekly
- Rome (FCO) - daily flights
- Toulouse (TLS) - up to 4x weekly
- Vienna (VIE) - up to 5x weekly
- Zurich (ZRH) – up to daily flights
Asia-Pacific
- Brisbane (BNE) – up to daily flights
- Hong Kong (HKG) – up to 10x weekly
- Incheon (ICN) - 14x weekly
- Singapore (SIN) – up to 5x weekly
- Sydney (SYD) - daily flights from Toronto via Vancouver; plus 3x weekly flights from Vancouver starting in Dec.
- Tokyo (HND) - daily flights
- Tokyo (NRT) - 14x weekly
New! Daily widebody service to Shanghai and Beijing resuming soon
Air Canada will be resuming daily service from Canada to Beijing starting January 15, 2025, and increasing its Shanghai flights to daily starting December 7, 2024. Both routes will operate from the airline's Vancouver (YVR) hub.
Get our schedules up to 6 months in advance
Optimize your shipping strategy and effectively navigate seasonal peaks with our easy-to-use schedule tool. Our website provides you with our flight schedule up to 6 months in advance, updated daily, at your fingertips. Use our filters and search to see your options quickly and easily, and you can even download your search result data as a spreadsheet.
Let's connect at these upcoming events
The Air Canada Cargo team is on the move!
TIACA Air Cargo Forum (Miami, United States)
November 12-14, 2024
Effective November 1, 2024, FlyUs is our new GSA in Ecuador and Costa Rica.
“This strategic partnership continues to show our commitment to our customers in Central and South America. Like us, FlyUs is dedicated to providing exceptional cargo services and solutions worldwide. We are excited to partner with their team to deliver a consistent, friendly, and professional experience to our customers in these key regions,” said Matthieu Casey, Managing Director – Commercial, Air Canada Cargo
FlyUs is a privately-owned, independent GSA, with 30 offices across 25 countries worldwide.
Contact information
FlyUs Ecuador
Address: Calle 24 de septiembre S2-389, conector Alpachaca, Eurobuilding Off. 5, Quito - Ecuador
Telephone: +593 98 458 9296, +593 99 361 3747, +593 99 361 3399
Email: ACcargo.uio@flyus.aero
- Jose: jose.meythaler@flyus.aero
- Dominique: dominique.romero@flyus.aero
- Sofia: sofia.maruri@flyus.aero
FlyUs Costa Rica
Address: 1 km al Oeste del Aeropuerto Juan Santamaria, Terminales Santamaria, Alajuela, Costa Rica
Telephone: 506-2430-4939
WhatsApp number: +1-506-7072-1158
Email: ACcargo.SJO@FlyUs.aero
- Ruth: ruth.barrientos@flyus.aero
Effective November 12: New mandatory data elements for air freight shipments destined or transiting through the United States
To enhance security, U.S. Customs and Border Protection (CBP) has issued new and enhanced Air Cargo Advance Screening (ACAS) data elements impacting all air freight shipments transiting/destined to the United States. As a result, effective November 12 at 12:00pm EST, shipments with vague commodity descriptions will be rejected. Air Canada is collaborating with regulatory and trade partners to ensure mandatory compliance for cargo destined or transiting through the United States.
To ensure your shipments move as booked, all mandatory data elements required for both the Master Air Waybills and House Air Waybills, need to be complete and accurate for each shipment at the time of tender. See below for full details.
| Data element | Description (MAWB and HAWB-level) |
|---|---|
| Shipper email | Individual or business email address |
| Shipper phone number | Individual or business phone number |
| Consignee email | Individual or business email address |
| Consignee phone number | Individual or business phone number |
| Customer account holder | Customer can be one of: S- Shipper account; C- Consignee account; L- Seller account; B- Buyer account; 3- Third-party account |
| Customer account name | Account name (usually same as shipper name) |
| Customer account issuer | Entity that created the account (i.e. freight forwarder or carrier) |
| Customer account number | Account number assigned by business |
| Customer account type | Relationship between individual or business (i.e. B2C - business to consumer) |
| Verified known consignor | Y/N - indicator for known shipper security status |
| Customer account establishment date | Customer account date of conception |
| Customer account billing type | Billing transaction type (i.e. credit card, EFT, periodic billing, etc.) |
More information about the Air Cargo Advance Screening (ACAS) program can be found at the following resources:
- Cargo Descriptions – Unacceptable vs Acceptable
- ACAS Vague and Unacceptable Description Rejection
- ACAS Implementation Guide
- Enhanced Air Cargo Advance Screening Frequently Asked Questions
Please contact your local sales representative for more information.
To better serve our customers shipping temperature-sensitive cargo, we are excited to announce the opening of our brand-new cold chain facility at London Heathrow, our largest European hub.
The upgraded facility will feature nearly 900 ft2 of temperature-controlled areas to fully meet strict industry standards and global regulatory requirements, ensuring products stay within the required temperature range.
“The launch of our new London Heathrow cold chain facility continues to show our customers that we are committed to maintaining the integrity and safety of their temperature-controlled products throughout their journey. This enhancement of our capabilities at one of our key global hubs will play a key strategic role in further expanding our already robust global network and advancing our capabilities for our customers,” said Matthieu Casey, Managing Director, Commercial at Air Canada Cargo.
Air Canada Cargo connects LHR to/from our global network with 45+ weekly widebody flights.
For more information, contact your local sales representative.
Effective November 1: Transport Canada Pre-load Air Cargo Targeting (PACT) Program data requirements
Transport Canada's PACT program improves security by identifying and mitigating high-risk air cargo shipments before they are transported into Canada, using advanced analytics in the risk assessment of pre-loading advance cargo information.
Air Canada is currently fully compliant with the upcoming mandatory PACT Program requirements. Air Canada will continue to submit the required data on your behalf to Transport Canada's PACT system, to receive authorization from Transport Canada authorities, before shipments are loaded onto the aircraft.
NEW: Effective November 1, 2024, to ensure your shipments move as booked, all mandatory data elements required for both the Master Air Waybills and House Air Waybills, need to be complete and accurate for each shipment at the time of tender. See below for full details.
| Data Element | Description (MAWB and HAWB-level) |
|---|---|
| Shipper name | Individual or business shipper name |
| Consignee name | Individual or business consignee name |
| Shipper address | Individual or business address |
| Consignee address | Individual or business address |
| Pieces | Piece, box, skid count or SLAC (Shipper Loaded and Counted for shipments travelling to the United States) |
| Weight | Weight of shipment |
| Goods description | Provide detailed commodity descriptions. It must be a clear and concise description of an item. (For more information, click here) |
| Air waybill number | Cargo control number (CCN) |
Note: HS Codes are not currently mandatory for PACT.
Additional Resources
- Cargo Descriptions – Unacceptable vs Acceptable
- PACT Technical Implementation guide (link to the guide can be found under the "Data formats" section)
Please contact your local sales representative for more information.
Air Canada welcomes the result of a vote by its more than 5,200 pilots, represented by the Air Line Pilots Association, approving a new collective agreement between the company and the association.
Our schedule offers robust capacity from Latin America to the U.S. and the rest of our global network, connecting key markets and industries on our widebodies and freighters.
Direct flights connect Mexico to the U.S.
Our freighter service provides a direct connection from Mexico (NLU) to Miami with weekly flights, facilitating rapid transportation of your shipments into the U.S.
Take advantage of capacity on flights departing Guadalajara and connecting globally
Flights from Guadalajara connect to our global network via Toronto with 3x weekly freighter service, ensuring efficient transit times to key markets in Europe and Asia.
New & noteworthy on our widebodies
A new widebody route in the U.S. begins in October:
- Phoenix (PHX) – up to 7x weekly
Plus, capacity grows with more flights on the following routes:
- Cancún (CUN) – 6x weekly
- Mexico City (MEX) – weekly flights
- Kingston (KIN) – weekly flights
Set up two-factor authentication for your eBooking account
To protect customer data, we are implementing cybersecurity enhancements to our eBooking tool. As a result, we will soon require all eBooking users to set up two-factor authentication.
If you are using a common or shared email address for multiple users in your organization, we recommend setting up multiple user profiles at this time.
This will ensure that all users can log in and use two-factor authentication on their devices. The account administrator can do so by logging into eBooking and navigating to ‘Settings > Account Settings > Edit > Add New User’.
Let's connect at these upcoming events
The Air Canada Cargo team is on the move!
Fruit Attraction (Madrid, Spain)
October 8-10, 2024
Expo Flor Ecuador (Quito, Ecuador)
October 8-10, 2024
HPCLC Fall 2024 (Indianapolis, United States)
October 14-16, 2024
Breabulk Americas (Houston, United States)
October 15-17, 2024
ACA Broker Operator Forum (Prague, Czech Republic)
October 16, 2024
MRO Europe (Barcelona, Spain)
October 22-24, 2024
Air Cargo News Awards (London, United Kingdom)
October 23, 2024
CIFFA Western Gala Dinner (Vancouver, Canada)
October 30, 2024
TIACA Air Cargo Forum (Miami, United States)
November 12-14, 2024
Air Canada flights will be operating as scheduled, and we’re pleased to advise our valued customers that all temporary acceptance policies have been removed and customers can book and proceed with shipments as planned.
We understand that recent news updates regarding labour negotiations with the Air Line Pilots Association (ALPA) may cause concerns about shipping with Air Canada Cargo. Rest assured, our operations are currently not affected, and flights are operating as scheduled.
To give peace of mind to customers who entrust us with specialty cargo and avoid any risk of disruption during the shipment process, we’ve temporarily implemented new acceptance dates for specific commodities:
Booking & Acceptance |
|
|---|---|
| AC Animals AC Horses AC Compassion |
No new bookings after Sep 10, 2024, until further notice. All shipments must be accepted for carriage by this date. |
| All specialty cargo products: AC Absolute AC Pharmacair AC Secure AC Expedair AC DGR |
No new bookings after Sep 12, 2024, until further notice. All shipments must be accepted for carriage by this date. |
| AC Fresh |
Shipments to/from Canada and from Latin America to Europe will be accepted up to 12 hours prior to departure from origin, with arrivals at the final destination up to Sep 17, 2024. All other bookings will not be accepted for arrivals at the final destination after Sep 15, 2024, until further notice. |
| AC General Cargo AC eCommerce |
Our standard 14-day booking window continues to apply, with standard acceptance times. |
For information on Air Canada’s passenger Goodwill policies, please see Air Canada labour negotiations and your travel.
For more information about Air Canada’s ongoing contract negotiations with the ALPA, please see https://media.aircanada.com/labour-relations.
As a result of increases in global costs, effective September 1, 2024, ground handling charges in select U.S. stations and in Canada are being updated, as outlined below.
Canada
- Import termination charges (code CD):
- Shipments removed in bond: $120.00 per shipment
- Preparation of shipments for Customs clearance: $120.00 per shipment
United States
- Import termination charges (code CD):
- Applicable to: Boston (BOS), Chicago (ORD), Los Angeles (LAX), and San Francisco (SFO)
- Shipments removed in bond: $140.00 per shipment
- Preparation of shipments for Customs clearance: $140.00 per shipment
- Cargo storage charges (code SR) for Chicago (ORD) station:
- Regular:
- No charge for first 48 hours
- Minimum charge per shipment: $100.00
- Minimum charge per day: $20.00; no charge for first 48 hours
- Rate per kilogram: $0.35
- Special handling:
- No charge for first 48 hours
- Minimum charge per shipment: $120.00
- Minimum charge per day: $40.00; no charge for first 48 hours
- Rate per kilogram: $0.50
- Regular:
- Cargo storage charges (code SR) for Los Angeles (LAX) station:
- Regular:
- No charge for first 48 hours
- Minimum charge per shipment: $135.00
- Minimum charge per day: $20.00; no charge for first 48 hours
- Rate per kilogram: $0.50
- Special handling:
- No charge for first 48 hours
- Minimum charge per shipment: $260.00
- Minimum charge per day: $40.00; no charge for first 24 hours
- Rate per kilogram: $0.65
- Regular:
Until September 1, 2024, you can still refer to our charges and fees page for our current Canada and U.S. ground handling charges.
We thank you for your understanding and continued support.
Recently, we’ve seen more threats related to account security for our customers. Safeguarding your data and privacy is a priority for us, and we’ve implemented a comprehensive range of security measures to keep your account safe and secure.
To better protect your eBooking accounts, we are implementing two new security measures as of August 26, 2024.
New password requirements
All eBooking users will be required to update their passwords to meet new requirements by August 26.
Enhanced password requirements:
- 14 characters in length
- Include an upper-case letter
- Include a lower-case letter
- Include a number
After August 26, users with passwords that do not meet the new requirements will be prompted to reset their passwords on their next login. To avoid interruptions accessing your eBooking account, we encourage you to update your passwords before August 26.
Preparing for two-factor authentication
In addition to the new password requirements, we will soon require users to set up two-factor authentication.
If you are using a common or shared email address for multiple users in your organization, we recommend setting up multiple user profiles at this time.
This will ensure that all users can log in and use two-factor authentication on their own devices. The account administrator can do so by logging into eBooking and navigating to ‘Settings > Account Settings > Edit > Add New User’.
For individual accounts, stay tuned for further information shortly.
Our global network offers robust capacity from Europe to Asia-Pacific connecting key automotive, pharmaceutical, high-tech manufacturing, luxury goods industries, and more. Ship your cargo on 290+ weekly flights departing Europe connecting to 80+ flights to Asia-Pacific via our global Canadian hubs.
More capacity between Germany and Tokyo (NRT)
We connect Frankfurt to Tokyo Narita with 3x daily flight options via Montreal, Toronto, and Vancouver. Our routes cater to Japan's automotive, electronics, robotics, and advanced materials industries, ensuring delivery of cutting-edge technology.
More capacity options into Japan with routes to Osaka (KIX)
We offer flights to Osaka 6x weekly via Vancouver and 3x weekly via Toronto, supporting various industries including automotive and high-tech manufacturing.
Connecting Europe to South Korea (ICN)
We serve South Korea's booming semiconductor, biotechnology, and consumer electronics sectors, with Incheon-bound flights operating daily via Toronto and Vancouver, and 4x weekly via Montreal.
New & noteworthy on our widebodies
This month, service increases in Europe, broadening our capacity in the region:
- Paris – Up to 24x weekly
Embargo lifted for select brachycephalic dog breeds
As a part of our AC Animals product, we are now able to transport the following brachycephalic dog breeds: pugs, bulldogs, and pekingese. Transport of these breeds is restricted and must be tendered through a listed company approved by the International Pet and Animal Transportation Association (IPATA).
Since they are more susceptible to Brachycephalic Obstructive Airway Syndrome (BOAS), these breeds will only be accepted for transport with the presentation of the following IPATA documents:
- BOAS Veterinary Assessor Application
- BOAS Pet Owner Questionnaire
- BOAS Check Fit to Fly Assessment
Operational reminders
Dangerous Goods declarations for shipments departing Canada
To ensure your Dangerous Goods shipments move as planned, as mandated by Transport Canada, the words “24-hour number”, followed by a telephone number that is always accessible, must appear on the Shipper’s Dangerous Goods Declaration.
Canada Customs commodity descriptions
To avoid Customs holds and penalties, please ensure the commodity descriptions for goods destined to Canada are accurate and sufficiently detailed.
For more information on detailed commodity descriptions, refer to the CBSA’s detailed commodity descriptions.
Visit our website for more information on customs and regional requirements.
Let's connect at these upcoming events
The Air Canada Cargo team is on the move!
Dan Ferrante Golf Outing and Gala Dinner (New Hartford, U.S.)
August 15
Air Charter Expo (London, England)
September 10
CIFFA Central Golf Tournament (King, Ontario, Canada)
September 12
CIFFA Eastern Golf Tournament (Montreal, Canada)
September 27
As a result of increases in inflationary and global costs, effective August 1, 2024, our ground handling charges in the U.K. are being updated, as outlined below.
1. Export Charges
- Standard charge for processing and handling International, EU transhipments, excluding through air waybills:
- Loose cargo: £0.15 per kg, £29.90 min.
- Unitized cargo:
- Rate class 1: £72.45 min.
- Rate classes 2 to 6: £72.45 min.
- Rate classes 7 to 9: £52.90 min.
- Security Screening per consignment (mail and cargo):
- Primary screening method: £0.20 per kg, £21.85 min.
- Additional screening method: £0.20 per kg, £57.50 min.
- Both charges apply if both methods are used
- Dangerous goods acceptance check (per air waybill):
- Up to 10 pieces or 10 UN numbers: £57.50
- Each additional piece or UN number: £2.09
- Dry ice shipments: £37.95
- Dangerous goods in excepted quantities: £37.95
- Radioactive materials excepted packages: £37.95
- Re-check charge: £52.44
- Lithium ion or metal batteries: £37.95
- Additional £6.00 per certificate for shipments exceeding three dangerous goods certificates
- Preparation and completion of Customs formalities:
- Completion of Customs Declaration (NES) Low value, non-stat, transshipments: £41.40
- Presentation of documentation (NES) upon request: £32.20
- Where Customs examination is required: £46.00
- Air waybill preparation: £18.40
- CCA penalty fee for under-declared volume: £157.55
- Charges to amend air waybill: £52.90
- Labelling, including bar code labelling: £1.90 per label, £9.78 min.
- Witness loading: £182.00
2. Import charges
- Processing and handling of all terminating shipments, transfers to other bonds/ERTS, and through HAWBs having arrived as part of a consolidation:
- Loose cargo: £0.24 per kg, £48.30 min.
- Unitized cargo: £0.17 per kg, £48.30 min.
- Transshipments including inter-airport related removals: Free of charge
- Special cargo:
- Animal quarantine/Pet passport: At cost
- BIP: At cost
- Environmental health charges: At cost
- Customs overtime: At cost
- Cold storage: At cost
- Witness attendance (per person): £182.00
- Processing of bank delivery orders: £20.00
- Destruction of consignments at the request of a shipper, airline or health authority: At cost
3. General charges
- Storage charges:
- Import Shipments: £18.40 per 100 kg, per day, £18.40 min.
- Export Shipments: £18.40 per 100 kg, per day, £18.40 min.
- Special handling and security coverage: £182.00 min.
- House air waybill data submission charge (ACI):
- Electronic Data Interchange (EDI): £6.90 per HAWB
- Inaccurate information amendment: £18.40
- Manual input by Air Canada: £18.40 per HAWB
- Re-build or re-contour shipper-built ULD: £157.55
- ULD demurrage: £17.25 per 24-hour period
Until August 1, 2024, you can still refer to our charges and fees page for our current U.K. ground handling charges.
Maintain the integrity of your temperature-sensitive shipments with our range of products. With an 11% increase in global cargo capacity, we connect key pharma and perishable markets to the world via our 30,000ft3 state-of-the-art Cold Chain Facility in YYZ.
AC Pharmacair
Our two service levels offer the option to customize your shipments’ needs; whether it’s general facility conditions, or a controlled environment.
AC Absolute
For pharmaceuticals requiring active temperature control throughout their journey. CSafe and Envirotainer containers are also available for lease.
Digital booking options now available in Sweden and Puerto Rico
Good news for our customers in Sweden and Puerto Rico! You can now book through your preferred digital channel: CargoAi, cargo.one, and WebCargo.
Let's connect at these upcoming events
The Air Canada Cargo team is on the move!
CIFFA Western Golf Tournament (Richmond, Canada)
July 9
Air Canada Foundation Golf Tournament (Terrebonne, Canada)
July 29
Dan Ferrante Golf Outing and Gala Dinner (New Hartford, U.S.)
August 15
STRENGTHENING OUR NETWORK IN EUROPE
This summer, our European network sees strong capacity increases and new gateways to key pharma, machinery, and consolidation markets.
Our gateway to Scandinavia expands with Stockholm
Our new widebody route to Stockholm enters service mid-June, further connecting Scandinavia to the rest of the world via our global hubs. This 5x weekly service is additional to our 12x weekly service to Copenhagen, strengthening our capacity to support the pharma, machinery, oil and gas equipment industries in the region.
Robust capacity connects Italian commodities to the world
With up to 35 total weekly flights out of Rome, Milan, and Venice, we connect the region’s automotive, fashion, foodstuff, and pharma industries to our global network. We service the most destinations into Latin America, connecting Italy to 11 destinations in the region on our widebodies and freighters.
The latest in our freighter network
Our new freighter service to Chicago begins this month:
- Chicago (ORD) – 3x weekly
New & noteworthy on our widebodies
New widebody service on the following routes beginning mid-June:
- Edmonton (YEG) – 5x weekly
- Halifax (YHZ) – 5x weekly
- Manchester (MAN) – 3x weekly
- Stockholm (ARN) – 5x weekly
Plus, capacity grows with more flights on the following routes:
Latin America
- Bogotá (BOG) – 6x weekly on widebodies in addition to our 3x weekly service on our freighter
Europe, Middle East, India, Africa (EMEIA)
- Athens (ATH) – 17x weekly
- Barcelona (BCN) – 14x weekly
- Brussels (BRU) – 11x weekly
- Casablanca (CMN) – 6x weekly
- Copenhagen (CPH) – 12x weekly
- Dublin (DUB) – 14x weekly; now includes departures from Montreal and Vancouver
- Edinburgh (EDI) – 7x weekly
- Frankfurt (FRA) – 32x weekly
- Geneva (GVA) – 7x weekly
- Madrid (MAD) – up to 9x weekly
- Milan (MXP) – 7x weekly
- Nice (NCE) – 5x weekly
- Venice (VCE) – 7x weekly
Asia-Pacific
- Incheon (ICN) – up to 18x weekly; now including new departures from Montreal
- Osaka (KIX) – up to 6x weekly; now including new departures from Toronto
Digital tip of the month: Explore our interactive map
Plan your shipments and explore our global coverage using our interactive network map. See where we fly from a specific origin to a destination or see our regional coverage. Filter by transportation type to refine your search, and toggle to our schedule to see when we fly.
Prefer to see our full widebody and freighter network in one view? Now, you can download our full network view directly from our website, by clicking ‘Download map’ from the ‘Network’ tab.
Let's connect at these upcoming events
The Air Canada Cargo team is on the move!
Canada’s Logistics Conference (Halifax, Canada)
June 5-7
CIFFA Eastern Gala Dinner (Montreal, Canada)
May 9
Air Cargo China (Shanghai, China)
June 25-27
CIFFA Western Golf Tournament (Richmond, Canada)
July 9
Increased widebody and freighter capacity across the world with our summer schedule
This summer, our widebody network expands in key markets, offering more capacity between Europe, Asia-Pacific, and our global hubs. Our freighter schedule offers consistent capacity, connecting the U.S. and Latin America across our global network via our Canadian hubs.
Our freighter service is coming to Chicago!
We recently announced the addition of Chicago to our freighter network, starting June 2. The service will operate 3x weekly, connecting to our global hub in Toronto.
“We’re excited to add Chicago as our fourth freighter station in the U.S. We have always had a tremendous presence in ORD, with our daily passenger flights and through our extensive trucking network. By adding three freighter flights weekly to Chicago, we’re able to move cargo more quickly to and from ORD through our extensive global network and help our customers get their shipments to their customers, faster,” said Matthieu Casey, Managing Director – Commercial at Air Canada Cargo.
The latest in our freighter network
Service transitions to our freighters on the following routes:
- San José (SJO) – 2x weekly
- Punta Cana (PUJ) – weekly flight
New & noteworthy on our widebodies
Service resumes on the following routes in May:
- Edinburgh (EDI) – 4x weekly
- Nice (NCE) – 4x weekly
- Osaka (KIX) – 3x weekly
- Venice (VCE) – 5x weekly
Plus, capacity grows with more flights on the following routes:
North America
- Los Angeles (LAX) – 14x weekly
- Miami (MIA) – 8x weekly; now includes weekly departures from Vancouver in addition to our 7x weekly service on our freighters
Europe, Middle East, India, Africa (EMEIA)
- Athens (ATH) – up to 17x weekly
- Barcelona (BCN) – 13x weekly
- Brussels (BRU) – 10x weekly; now includes 3x weekly departures from Toronto
- Casablanca (CMN) – 4x weekly
- Copenhagen (CPH) – up to 10x weekly; now includes 3x weekly departures from Montreal
- Frankfurt (FRA) – 28x weekly; now includes 7x weekly flights from Vancouver
- Lisbon (LIS) – 14x weekly
- London (LHR) – 56x weekly
- Lyon (LYS) – 4x weekly
- Madrid (MAD) – 9x weekly; now includes 4x weekly departures from Montreal
- Milan (MXP) – 5x weekly
- Rome (FCO) – up to 21x weekly
- Toulouse (TLS) – 5x weekly
- Vienna (VIE) – 7x weekly
Asia-Pacific
- Hong Kong (HKG) – 11x weekly
- Sydney (SYD) – 7x weekly; new routing from Toronto via Vancouver
Digital tip of the month: Tracking updates, delivered directly to you
Sign up for tracking notifications via our eBooking tool to get updates on your shipment status delivered directly to you.
If you have an eBooking account, you also can sign up for notifications for bookings made in other channels. Here’s how:
- For existing bookings: Simply edit your booking in eBooking to opt into notifications.
- For new bookings: By selecting it as a preference when prompted as you create your eBooking.
Don’t have an eBooking account? Sign up today.*
Let's connect at these upcoming events
The Air Canada Cargo team is on the move!
Annual Animal Transportation Association Conference (Dubrovnik, Croatia)
May 5-8
LAX LAACA AIR Cargo Day (Los Angeles, California, U.S.)
May 9
Moving Forward Pharma (Princeton, New Jersey, U.S.)
May 16-24
Canada’s Logistics Conference (Halifax, Canada)
June 5-7
WCA World Specialty Logistics Fair (Marrakech, Morocco)
June 12-15
Air Cargo China (Shanghai, China)
June 25-27
Plan your next shipment using our schedule tool, with up-to-date schedule information and features designed to customize your searches:
- See where and when we fly or provide trucking options
- Filter the results by region, destination, aircraft, or transport type
- See our schedule up to 6 months in advance
- Download your searches as a spreadsheet
For specific routes and connections information, use our routes tool.
The latest in our freighter network
Capacity increases starting this month to key freighter routes:
- Atlanta (ATL) – 5x weekly
- Bogotá (BOG) – up to 9x weekly; 3x on our freighters and 6x on our widebodies
- Dallas (DFW) – 3x weekly
New & noteworthy on our widebodies
New routes on our widebodies to the following destinations, beginning in April:
- Athens (ATH) – 7x weekly
- Singapore (SIN) – 4x weekly
- Tel Aviv Yafo (TLV) – 4x weekly
Plus, capacity increases to the following destinations:
- Amsterdam (AMS) – 14x weekly; now includes departures 7x weekly from Montreal
- Barcelona (BCN) – 11x weekly; now includes departures 7x weekly from Toronto
- Las Vegas (LAS) – 8x weekly; now including weekly departures from Montreal
- Lisbon (LIS) – 13x weekly
- Madrid (MAD) – 4x weekly
- Milan (MXP) – 5x weekly
- Rome (FCO) – 12x weekly
- Tokyo (NRT) – 21x weekly
Switch to e-AWB and ship more efficiently
Switch to e-AWB to reduce the reliance on paper AWBs, improve data accuracy with the help of real-time checks, and allow for better record-keeping as multiple users can access the e-AWB at any time.
Plus, e-AWBs are a sustainable option and align with industry standards, as recommended by IATA.
To start using e-AWB, you must:
- Have an Air Canada Cargo account. Apply for an account
- Sign an e-AWB agreement. Learn more
- Register for eBooking or have an in-house EDI system.
- Select ‘Create AWB’ on the eBooking confirmation page if you’re creating a new eBooking, or select ‘Create AWB’ on the Manage Bookings page for existing bookings.
e-AWB availability varies by station. See station information to find out if your local station accepts e-AWB.
More digital booking options now available in Mexico
In Mexico, you can now book through your preferred digital channel: CargoAi, cargo.one, and WebCargo.
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
MRO Americas (Chicago, United States)
April 9 – 11
CNS Partnership Conference (Dallas Fort Worth, United States)
April 14 – 16
LogiPharma (Lyon, France)
April 16 – 18
Seafood Expo Global (Barcelona, Spain)
April 23 – 25
Annual Animal Transportation Association Conference (Dubrovnik, Croatia)
May 5 – 8
We are honoured to be the first Canadian operator to be named the 2024 Cargo Operator of the Year as part of the 50th annual Air Transport World Airline Industry Achievement Awards. We have been recognized for our digital transformation, including a customer-centric digital environment that provides valuable self-serve schedule and booking tools, and for providing our customers with consistent capacity worldwide through the flexibility of our freighter fleet and expansive passenger widebody network.
“We are humbled and proud of this incredible recognition. Thanks to our employees and colleagues across all areas of our business, and to our customers and partners for their continued vote of confidence and strong and long-lasting partnerships, all of which fuel our success and growth,” said Matthieu Casey, Managing Director, Commercial at Air Canada Cargo.
We have also been recognized for Exceptional Cargo Service in the 2024 Aviation Achievement Awards. As Canada’s largest air cargo provider, we have been able to provide consistent capacity and connectivity worldwide through the flexibility of our freighter fleet and expansive passenger widebody network.
New & noteworthy on our widebodies
This month, we’re increasing capacity on the following routes:
- Copenhagen (CPH) – 4x weekly
- Dublin (DUB) – 7x weekly
- London (LHR) – 49x weekly
- Los Angeles (LAX) - 21x weekly
- Miami (MIA) – 20x weekly, including 6x weekly on our freighters (4x weekly from YYZ and 2x weekly from BOG)
- Milan (MXP) – 4x weekly
- Newark (EWR) – 7x weekly
- Orlando (MCO) – 15x weekly
- Phoenix (PHX) – 7x weekly
- Vienna (VIE) – 5x weekly
Key digital tools at your fingertips
To best utilize our eBooking, schedule, route search, and tracking tools, visit our mobile-friendly website and add it as a shortcut to your smartphone’s home screen.
Our cargo management system is being updated
As part of a modernization process and our commitment to deliver excellent customer service, our cargo management system will be undergoing an update on March 12 to streamline the agent process, which will enhance your shipping experience with us.
Although there will be no impact on your shipments, please tender shipments earlier than usual in the days following this update, while our teams adapt to the system enhancements.
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
TIACA Event – Latin America (São Paulo, Brazil)
March 6 - 8
Seafood Expo North America (Boston, United States)
March 10 - 12
World Cargo Symposium (Hong Kong, China)
March 12 - 14
MRO Americas (Chicago, United States)
April 9 - 11
CNS Partnership Conference (Dallas Fort Worth, United States)
April 14 – 16
LogiPharma (Lyon, France)
April 16 - 18
Try our self-serve eBooking tool and save time booking your cargo. You can book any of our products*, manage existing shipments, and save bookings as templates, so you can make your next booking even faster.
Book online in a few easy steps:
- Log in or register using your account number or IATA account number.
- Click ‘Bookings’ from your dashboard and create a new booking.
- Enter your shipment details. You will be prompted to add the appropriate information based on the shipping product selected.
- Receive real-time validation at every step.**
Extra benefit!
When you use our eBooking tool, you can sign up for tracking notifications and create an eAWB once your booking is confirmed.
Tracking updates, delivered to you
Stay up-to-date on your shipment’s status by signing up for tracking notifications via eBooking. Here’s how you can sign up:
- By selecting it as a preference when prompted as you create your booking.
- By editing an existing booking: If you have an eBooking account, you can sign up for notifications for any bookings you have made regardless of the booking channel. Simply edit your booking to opt-in to notifications.
Don’t have an eBooking account? Sign up today. To manually opt-in to tracking notifications, reach out to customer service.
Key digital tools at your fingertips
Visit our mobile-friendly website to use our revamped schedule, route search, and tracking tools.
For convenience, you can add a shortcut of the mobile-friendly website to your smartphone’s home screen:
- Go to the Air Canada Cargo website on your mobile.
- On Android, go to the top right-hand side of the screen and click on the three dots. On iPhone, use the share icon.
- Click on “Add to Home screen.”
- Once you get a pop-up asking you to “Add to Home screen”, click on “Add.”
The best way to take advantage of our digital tools is to visit our website as the Air Canada Cargo app is no longer available for download.
*In the case of on-demand flight bookings or specialized/additional services, please contact a Sales representative.
**For specialized cargo, our agents will review the booking request. An email will be sent to the address associated with yourD profile, informing you that an Air Canada Cargo representative will contact you once the booking is confirmed.
MONTREAL, February 28, 2024 - Air Canada and Air Canada Cargo are honoured to have been named the 2024 Cargo Operator of the Year as part of the 50th annual ATW Airline Industry Achievement Awards, the first Canadian operator to be bestowed the award.
Air Canada Cargo was recognized for its digital transformation as a key pillar of its commercial strategy, including a customer-centric digital environment that provides valuable self-serve scheduling and booking tools. Air Canada Cargo has also moved customer accounts to a cloud-based system, reducing the need for paper air waybills.
“We are humbled and proud of this incredible recognition. Thanks to our employees and colleagues across all areas of our business, and to our customers and partners for their continued vote of confidence and strong and long-lasting partnerships, all of which fuel our success and growth,” said Matthieu Casey, Managing Director, Commercial at Air Canada Cargo.
The ATW Airline Industry Achievement Awards are presented by Aviation Week Network’s Air Transport World and recognize excellence across airline operations. They are selected by a panel of editors and analysts at ATW, Routes, Aviation Week and CAPA.
We’ve made it cost-effective to ship your small and medium sized packages from select U.S. stations to our global network.* Our Minimum Program is part of our wide array of shipping options.
Minimum Program
Packages weighing up to:
- 0-25 kg - US$40
- 26-50 kg - US$70
*Minimum Program Terms and Conditions apply. Please see below.
Ship your small packages internationally from these cities
- Atlanta (ATL)
- Boston (BOS)
- Chicago (ORD)
- Dallas (DFW)
- Denver (DEN)
- Detroit (DTW)
- Fort Lauderdale (FLL)
- Honolulu (HNL)
- Houston (IAH)
- Las Vegas (LAS)
- Los Angeles (LAX)
- Miami (MIA)
- Minneapolis (MSP)
- New York (JFK)
- Newark (EWR)
- Orlando (MCO)
- Philadelphia (PHL)
- Phoenix (PHX)
- Pittsburgh (PIT)
- Portland (PDX)
- San Francisco (SFO)
- Seattle (SEA)
- Washington (IAD)
Contact your local Seles representative for more information.
Minimum Program Terms and Conditions:
1. These rates do not apply to specialized cargo such as AC DGR, AC Fresh, AC Absolute, AC Pharmacair, AC Live, AC Compassion, AC Secure, Overhang Cargo (OHG), Main deck dimensions or Specific Commodity Rates (SCR), and Unknown Shipper.
2. This service is offered airport to airport only. Rates, origins, and destinations are subject to change without notice.
3. Fuel, security, House air waybill (HAWB {EDI}) and navigation charges (where applicable) are included in these rates. Shipments should be tendered Ready for Carriage. AC Screening charges will apply for cargo that is delivered unscreened. Other charges may apply. For Ancillary/GHA charges, please refer to our Charges and Fees page.
For product specifications, please refer to our website.
The latest in our freighter network
New departures from Bogotá to Miami are now available on our freighters:
- Miami (MIA) – 3x weekly from Toronto; now also includes 2x weekly departures from Bogotá
New & noteworthy on our widebodies
The following route will be serviced by a widebody beginning in February:
- Newark (EWR) – 2x weekly flights to/from Vancouver
Plus, increased capacity in February on the following routes:
- Bangkok (BKK) – 7x weekly
- Honolulu (HNL) – 3x weekly
- Los Angeles (LAX) – 21x weekly
- Paris (CDG) – 21x weekly
- São Paulo (GRU) – 17x weekly (7x weekly from Toronto; 5x weekly from Montreal; 5x weekly from Buenos Aires)
Change of drop off & pick up locations at our Toronto facility
Effective February 7, 2024, customers at our Toronto facility will now need to present themselves at the following locations:
- Cold Chain Facility: Pickup will begin at the main counter at Entrance A and will follow through to the Cold Chain. Pick up doors: G8-G14.
- Customers with intact / shipper-built units: Drop off and pick up will now be at the Trucks office located beside G7. Pick up doors: G1-G7.
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
FRUIT LOGISTICA (Berlin, Germany)
February 7 – 9
AFA Air Cargo Conference (Kentucky, United States)
February 11 - 13
Intermodal South America (São Paulo, Brazil)
March 5 - 7
World Cargo Symposium (Hong Kong, China)
March 12 - 14
Book your way with Air Canada Cargo:
2023 year-in-review
- 60+ widebody destinations
- 2,200+ tonnes of fleet capacity
- 7 freighters
- 89 widebodies
From the expansion of our global network and the addition of new self-serve digital tools, to connecting with you at events and trade shows around the world, we are thankful for your continued partnership and support.
We look forward to reaching new heights in 2024!
The latest in our freighter network
A new freighter stop in Latin America enters service in December:
- Panama City (PTY) – 5x weekly
New & noteworthy on our widebodies
This month, key routes to Asia-Pacific and North America enter service:
- Bangkok (BKK) – up to 4x weekly
- Bridgetown (BGI) – up to 7x weekly
- Honolulu (HNL) – up to 2x weekly
- Kahului (OGG) – weekly flights
- Orlando (MCO) – up to 2x daily
And increased capacity on these global routes:
Asia-Pacific
- Auckland (AKL) – up to 4x weekly
- Brisbane (BNE) – up to 7x weekly
- Hong Kong (HKG) – up to 11x weekly
- Incheon (ICN) - 14x weekly
- Sydney (SYD) – up to 10x weekly
Europe, Middle East, India, Africa (EMEIA)
- Copenhagen (CPH) – up to 4x weekly
- Delhi (DEL) – up to 12x weekly
- Geneva (GVA) – up to 5x weekly
- Lyon (LYS) – up to 4x weekly
- Toulouse (TLS) – up to 4x weekly
North America
- Fort Lauderdale (FLL) – up to 28x weekly
- Kingston (KIN) – up to 2x weekly
- Miami (MIA) – up to 20x weekly, including up to 6x weekly flights on our freighters
Latin America
- Buenos Aires (EZE) – up to 7x weekly, including departures from São Paulo
- San José (SJO) – up to 10x weekly
- São Paulo (GRU) – up to 18x weekly, including departures from Buenos Aires
- Punta Cana (PUJ) – up to 14x weekly
Air Canada Cargo certifies Opticooler containers from DoKaSch Temperature Solutions
Shippers and forwarders can now use DoKaSch Opticooler RKNs and RAPs with Air Canada Cargo. The Opticooler RAP containers hold up to five euro-pallets, while the smaller RKN version provides space for one pallet. Both containers are battery-powered, can easily be adapted to any transport scenario, and enable customers to maintain the temperatures of their pharmaceutical products in an internal range of +2° to +30°C.
Important Customs update
When shipping to the United Arab Emirates (UAE), Morocco, or the European Union, Harmonized System (HS) codes are now mandatory. Freight will be put on hold if these codes are not on the waybill at the time of tender. These are now mandatory for Dubai (DXB), Casablanca (CMN), and all European Union countries.
Reminder: update to charges & fees effective December 1
The following charges & fees have been updated as of December 1, 2023:
- Screening charge – From Canada and the U.S.
- Dangerous goods fee – From the U.S.
Learn more, or contact your local sales representative for more information.
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
DHL Puerto Rico Life Sciences & Healthcare Exhibition (San Juan, Puerto Rico)
December 7, 2023
Book your way with Air Canada Cargo:
200% capacity increase to/from the U.S.*
We’ve improved our connectivity, capacity, and transit times between the U.S., Europe, Latin America, and India. Take advantage of more coverage and better transit times between the Eastern U.S. and Asia-Pacific, including the connections to our non-stop widebody routes to Bangkok, Auckland, and key destinations in Australia.
Featured widebody routes
- Newark (EWR) – daily flights
- Fort Lauderdale (FLL) – up to 4x daily
- Miami (MIA) – up to 2x daily starting in December, as a complement to freighter flights
- Orlando (MCO) – up to 2x daily
- Phoenix (PHX) – daily flights
- Los Angeles (LAX) – up to 3x daily flights
- Las Vegas (LAS) – daily flights
- Honolulu (HNL) – up to 2x weekly starting in December
- Kahului (OGG) – weekly flights starting in December
Featured freighter routes
Our freighter routes offer a direct connection between the U.S., Latin America, and Canada.
From Atlanta (ATL):
- Bogotá (BOG) – up to 3x weekly
- Lima (LIM) – up to 2x weekly
- To our global hub in Toronto (YYZ) – up to 2x weekly
From Miami (MIA):
- Bogotá (BOG) – weekly flights
- Lima (LIM) – up to 2x weekly
- Quito (UIO) – up to 3x weekly
- To our global hub in Toronto (YYZ) – up to 2x daily
From Dallas (DFW):
- To our global hub in Toronto (YYZ) – up to 3x weekly
Book your way with Air Canada Cargo:
- Speak to your local Air Canada Cargo representative
- Visit CargoAi, cargo.one, and WebCargo
- Book online
*200% capacity increase is calculated in comparison to our October 2023 schedule.
Notice of upcoming changes to charges & fees
The following changes are effective December 1, 2023.
Screening charge – From Canada and the U.S.
- Minimum CAN$/US$20.00
- Loose rate of CAN $/US$0.18/kg based on the chargeable weight
Dangerous goods fee – From the U.S.
- Charge for shipments of restricted dangerous goods for the first UN/ID number or additional occurrences of the same UN/ID number: US$120
- For additional entry of UN/ID numbers thereafter: US$90 per UN/ID
- Removal of maximum charge per shipment
Please reach out to your local Sales representative for more information.
Move your cargo globally across our winter network
New seasonal widebody routes entering service in November:
North America
- Fort Lauderdale (FLL) - up to 16x weekly. New: up to 2x daily departures from YUL
- Las Vegas (LAS) - up to 9x weekly
- Los Angeles (LAX) - up to 21x weekly. New: daily departures from YUL
- Montego Bay (MBJ) - up to 7x weekly
- Newark (EWR) - up to 7x weekly
- Orlando (MCO) - weekly flights
- Phoenix (PHX) - up to 7x weekly Latin America
- Cancún (CUN) - up to 21x weekly. New: daily departures from YYZ and YUL and increased departures from YVR
- Punta Cana (PUJ) - up to 11x weekly
- San Jose (SJO) - up to 7x weekly Europe, Middle East, India, Africa
- Dubai (DXB) - up to 11x weekly
- Mumbai (BOM via LHR) - up to 7x weekly Asia-Pacific
- Auckland (AKL) - up to 3x weekly
Plus, increased frequency on the following widebody routes:
- Buenos Aires (EZE) - up to 5x weekly
- São Paolo (GRU) - up to 10x weekly
Pricing update: AC Absolute CSafe leases
As a result of CSafe’s global pricing update, Air Canada Cargo will be updating pricing for CSafe products affected. This applies to leases starting November 1, 2023. Speak to your local sales representative for more details.
Let’s connect at these upcoming events
The Air Canada Cargo team is on the move!
TIACA Executive Summit (Brussels, Belgium)
November 6-8, 2023
CIFFA Western Gala (Vancouver, Canada)
November 16, 2023
UPS Charity Golf Tournament (San Juan, Puerto Rico)
November 17, 2023
DHL Life Sciences & Healthcare Show (Puerto Rico)
December 6-7, 2023
Book your way with Air Canada Cargo:
The latest in our freighter network
Beginning this month, we’ve added an extra flight into Mexico City on our freighter:
- Mexico City (NLU) – 5x weekly
New & noteworthy on our widebodies
New routes entering service in October:
- Buenos Aires (EZE) – 4x weekly, now includes departures from Montreal (YUL) via São Paulo (GRU)
- Kingston (KIN) – 2x weekly
- Lyon (LYS) – 4x weekly
Plus, frequency increases on existing routes:
- Amsterdam (AMS) – 12x weekly
- Copenhagen (CPH) – 10x weekly
- Los Angeles (LAX) – 7x weekly
- San Francisco (SFO) – 7x weekly
- Santiago (SCL) – 5x weekly
- São Paulo (GRU) – 15x weekly
Let’s connect at these upcoming events
Air Canada Cargo is on the move
Fruit Attraction (Madrid, Spain)
October 3-5, 2023
Proflora (Bogotá, Colombia)
October 4 - 7, 2023
Booth #3106-3108
MRO Europe (Amsterdam, Netherlands)
October 17 - 19, 2023
Supply chain & Logistics Forum (Montreal, CA)
October 18-19, 2023
Global Produce & Floral Show (Anaheim, CA)
October 25 - 27, 2023
Air Cargo Americas & Supply Chain Americas (Miami, FL)
October 31 - November 2, 2023
Booth #606
TIACA Executive Summit (Brussels, Belgium)
November 6-8, 2023
CIFFA Western Gala (Vancouver, Canada)
November 16, 2023
UPS Charity Golf Tournament (San Juan, Puerto Rico)
November 17, 2023
Book your way with Air Canada Cargo:
More capacity. All year long.
We’re operating new select widebody routes on a year-long basis, extending our schedule and expanding our frequency so that you can move your cargo on a regular basis to/from these destinations no matter where you’re shipping from across the globe.
New year-round routes
- Copenhagen (CPH) – 4x weekly from YYZ
- Rome (FCO) – 3x weekly from YUL
- Madrid (MAD) – 3x weekly from YYZ
Increased frequency
- Barcelona (BCN) – 4x weekly from YYZ
- Casablanca (CMN) – 3x weekly from YUL
- Paris (CDG) – 2x daily from YUL
- Rome (FCO) – 4x weekly from YYZ
- Lisbon (LIS) – 4x weekly from YYZ and 3x weekly from YUL
Extended service
- Athens (ATH) – 4x weekly from YYZ and 3x weekly from YUL until the end of November
- Edinburgh (EDI) – 3x weekly from YYZ until mid-January, with service resuming in March
Resuming service
- Lyon (LYS) – 3x weekly from YUL starting mid October and 4x weekly starting in December
Book your way with Air Canada Cargo:
Plan your next shipment
Use our Routes tool to see how you can ship across the world quickly via our Canadian hubs. Plan ahead by viewing our schedule up to six months in advance, search by origin, destination or region, and filter by aircraft and transportation type. Once your search is complete, you can easily download your results and refer to them later.
The latest in our freighter network
Our capacity increases on key freighter routes in the month of September:
- Atlanta (ATL) – 7x weekly
- Bogotá (BOG) – 4x weekly
- Frankfurt (FRA) – 3x weekly
- Halifax (YHZ) – 7x weekly
- Lima (LIM) – 4x weekly
- Miami (MIA) – 8x weekly
- Punta Cana (PUJ) – 2x weekly; now includes departures from Miami
- Quito (UIO) – 3x weekly
- San José (SJO) – 3x weekly
Introducing our newest U.S. cargo stations
We've expanded our U.S. cargo capabilities with the addition of 3 new stations (DEN, IAD, MSP) in September and PHL in October.
Industry recognitions & awards
We're honoured to receive the following accolades:
- 2023 Logistics Management Quest for Quality Award Winner
- Heavy Lift Awards 2023 - Airfreight Solution of the Year Nominee
- Top 4 finalist at the AFLAS 2023 Awards– Best Air Cargo Carrier – North America
Air Canada Cargo on the move
Let's connect at these upcoming events:
e2open Connect 2023 (Orlando, FL) - September 11-14, 2023
CIFFA Central Golf Tournament (Toronto, Canada) - September 14, 2023
Air Cargo Tech Summit (Brussels, Belgium) - September 18-19, 2023
Athens 2023 Conference (Athens, Greece) - September 20-22, 2023
- Air Cargo Handling Logistics Conference
- ULD Care Conference
- Airline and Ground Services Global Networking Summit
- Airfreight Pharma & Life Sciences
CIFFA Eastern Golf Tournament (Montreal, Canada) - September 22, 2023
Fruit Attraction (Madrid, Spain) - October 3-5, 2023
Proflora (Bogotá, Colombia) - October 4-7, 2023
MRO Europe (Amsterdam, Netherlands) October 17-19, 2023
Global Produce & Floral Show (Anaheim, CA) - October 25-27, 2023
Israel Pharma & Medical Logistics Forum (Israël) - October 25, 2023
Air Cargo Americas & Supply Chain Americas (Miami, FL) - October 31-November 2, 2023
Book your way with Air Canada Cargo:
We’re relocating our 3x weekly freighter operations from Aeropuerto Internacional de la Ciudad de México (MEX) to Felipe Ángeles International Airport (NLU) starting July 1, as a result of restrictions by the Mexican government.
We’re offering trucking transfers for any customer that cannot tender directly or terminate at NLU before July 7.
Our ground handler at NLU will remain IMM. Their contact details are as follows:
IMM Inmueble #03
Terminal de Carga ubicada en la zona de
instalaciones de apoyo
Aeropuerto Internacional Felipe Ángeles
Circuito Exterior Mexiquense km. 33
Zumpango, Estado de México, 55640
Mexico
There will be no service changes during this move to NLU with the exception of dangerous goods, which will be temporarily embargoed.
Our weekly passenger flights to/from MEX to our 3 hubs – YYZ, YUL and YVR will continue on our Boeing 737 MAX aircraft.
For more information, speak to your local Air Canada Cargo representative.
Effective April 1, 2023 the ground handling charges in LHR will be changed. Refer to this page for the updated rates.
For more information, speak with your local Air Canada Cargo representative.
On March 1, 2023, all shipments transiting or destined to the EU must follow ICS2 requirements, with mandatory compliance beginning July 1, 2023. This means that air carriers must report all cargo manifest data to customs before the departure of the flight for cargo and mail to comply with this new Customs pre-loading security and safety program. EU Customs will then complete risk assessments on each air waybill and authorize or reject the loading of cargo onboard the flight.
Shipments that do not receive clearance will not be transported on our flights and will be held until the appropriate actions are taken, as indicated by the Customs authorities.
MONTREAL, February 17, 2023 – Air Canada issued a media release this morning for fourth quarter and yearend 2022 results.
Jon Turner, Vice President, Cargo, at Air Canada provided the following statement:
“As Air Canada returned all temporarily converted passenger aircraft back to their core mission of flying passengers, the cargo team continued to grow market share across some of the largest global trade routes. The results achieved during this transition year validate our long-term growth strategy for Air Canada Cargo. In 2022, we introduced our second and third freighters and opened 13 new freighter markets. Our continued expansion would not be possible without strong relationships with our industry partners and the phenomenal Air Canada Cargo team working across the globe to develop our business. As we look forward to 2023 and prepare to welcome four additional freighter aircraft this year, we remain laser focussed on building a freighter program that complements our global passenger network and ensures shippers have access to reliable, year-round capacity,” said Mr. Turner.
A selection of high-resolution images are available here: https://www.aircanada.com/ca/en/aco/home/about/media/photos-logos/cargo.html#
Media inquiries: media@aircanada.ca
About Air Canada Cargo
Air Canada Cargo is an award-winning provider of air cargo services. It is Canada's largest air cargo provider as measured by cargo capacity, with a presence in over 50 countries and self-handled hubs in Montreal, Toronto, Vancouver, Chicago, London, and Frankfurt. As the dedicated air freight division of Air Canada, Air Canada Cargo offers reliable air freight lift and connectivity to hundreds of destinations across six continents using Air Canada’s domestic and international passenger flights, cargo-only flights with its fleet of Boeing 767 freighter aircraft, and trucking services. For more information, please visit: aircanadacargo.com
About Air Canada
Air Canada is Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network. Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 88 internationally. It holds a Four-Star ranking from Skytrax. Air Canada’s Aeroplan program is Canada’s premier travel loyalty program, where members can earn or redeem points on the world’s largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental rewards. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada’s passenger flights and cargo-only flights with its fleet of Boeing 767 freighters. Air Canada has committed to a net zero emissions goal from all global operations by 2050.
For more information on Air Canada Cargo services, visit aircanadacargo.com
Contact: media@aircanada.ca
Air Canada Cargo and Emirates SkyCargo have signed a Memorandum of Understanding (MoU) to deliver more benefits to their air freight customers around the world.
The MoU, which builds on the airlines’ strategic commercial partnership announced last year, was signed at Emirates Headquarters in Dubai, UAE by Nabil Sultan, Emirates Divisional Senior Vice President, Cargo and Matthieu Casey, Managing Director Commercial, Air Canada Cargo.
Under the terms of the MoU, Air Canada Cargo and Emirates SkyCargo will work closely on a number of initiatives, which include expanding cargo interline options and block space agreements, pending any required regulatory approvals. These enhancements aim to offer freight customers of both airlines access to more capacity on a larger combined global network.
Air Canada Cargo will have access to Emirates SkyCargo’s high frequency distribution network through the belly-hold of Emirates scheduled passenger flights to over 140 global destinations, as well as the additional capacity offered by 11 freighters currently in the Emirates fleet. In return, SkyCargo will have access to over 60 cities in Canada and more than 150 cities across five continents through Air Canada Cargo thanks to a fleet of Boeing 767 freighters and the belly-hold capacity of Air Canada’s scheduled passenger flights.
Both airlines bring particular experience in handling unique cargo, such as oil and gas drilling equipment, car parts and pharmaceuticals on their dedicated fleet of freighters or passenger aircraft.
“We are thrilled to be further strengthening our cargo relationship with Emirates SkyCargo. This agreement enables both carriers to work more closely to optimize our respective freighter and belly capacity throughout each of our extensive and complementing global networks. Customers will benefit from these additional synergies by having access to an even greater array of options, destinations and streamlined handling when shipping globally,” said Matthieu Casey, Managing Director, Commercial, at Air Canada Cargo.
“Emirates SkyCargo is committed to being a leading player in the global air cargo industry providing our customers with the highest standards of products and services. Cooperating with Air Canada Cargo will offer our clients added value through more rapid reach to new destinations in Canada via our Toronto and US gateways,” said Nabil Sultan, Emirates Divisional Senior Vice President, Cargo.
Since announcing their strategic partnership in 2022, Emirates and Air Canada have implemented a passenger codeshare agreement that spans 46 destinations across North America, the Middle East, Asia and Africa, and have launched a Loyalty program partnership to allow Aeroplan and Skywards members to earn and redeem Miles and Points on all flights operated by Air Canada and Emirates, respectively.
For all the latest Air Canada Cargo news, follow us on Linkedin.
Air Canada Cargo today unveiled a renewed customer reception area at its London Heathrow facility, marking one of the latest investments in improving its services to customers around the globe. The reception area is the first part of a wider project to modernize many parts of its London facility, which is Air Canada Cargo’s largest European hub.
The revitalized reception area in this self-handled facility provides a new customer area to receive trucked shipments. Incorporating many design elements found in Air Canada’s premium offerings at airports, the London Heathrow cargo customer reception area includes a living wall featuring three types of locally-sourced mosses that help purify the air in the reception area, reflecting Air Canada’s sustainability efforts. The new space also includes improved workstations for Air Canada Cargo customer service agents to better serve clients.
“This improvement to our London Heathrow facility is the first of many investments in both customer-facing areas and our operations. The new space better represents the Air Canada Cargo brand and is a clear sign of the airline’s commitment to London as a hub facility as it continues strategically expanding the business,” said John Lloyd, Senior Director – Europe, Middle East and India for Air Canada Cargo.
The London renovations are the latest of several significant Air Canada Cargo investments in 2022 , which includes an expansion of its facilities in Frankfurt and the signing of a long-term lease in Vancouver that will see Air Canada Cargo more than double its space at its key trans-Pacific hub. The new Vancouver facility is expected to come on-line in early 2024, coinciding with the arrival of Air Canada Cargo’s first Boeing 777 freighter.
In 2022, the arrival of two additional freighters allowed Air Canada Cargo to begin serving new destinations, including Dallas, Atlanta, and Bogota. Two factory-build 767 freighters were also acquired in 2022 and are expected to enter service in 2023.
Air Canada Cargo also inaugurated its new cold chain facility at its global hub at Toronto-Pearson as an integral part of a multi-year modernization program at the facility. It introduced temperature controlled Releye containers, part of the AC Absolute solution, for transporting pharmaceuticals, and began offering specialized equine transport services on its freighters.
Air Canada Cargo continues to invest in new technologies and has entered strategic arrangements with several web-based booking platforms that allow customers greater access to available capacity on its aircraft.
Air Canada today announced that Jon Turner, currently Vice President, Inflight Services, has been appointed Vice President, Cargo effective February 18, 2023.
An accomplished airline executive with expertise in global strategy, operations and customer service, Mr. Turner has held a wide range of progressively critical, senior leadership roles at Air Canada and other Canadian airlines. These have included Vice President, Maintenance and Engineering, with responsibility for all aspects of Air Canada’s aircraft acquisition, fleet management, global aircraft maintenance programs and airworthiness. He also served as President and Chief Executive Officer at Sky Regional, a Canadian airline that operated flights under the Air Canada Express brand, and prior to this as Executive Vice President at Air Transat.
Mr. Turner became President, Rouge Operations in June 2019, with oversight for all aspects of leisure carrier Air Canada Rouge and its distinct brand and culture. He subsequently assumed leadership of Air Canada’s Inflight Service branch of more than 9,000 inflight brand ambassadors.
With three dedicated Boeing 767 freighters now in the fleet and seven more on the way, plus two Boeing 777 freighters due for delivery in 2024, Mr. Turner will have oversight for leading the strategic direction of Air Canada Cargo’s global business as well as operationalizing commercial cargo opportunities to sustainably optimize Air Canada’s long-term business objectives.
Mr. Turner holds a Bachelor of Engineering degree from McGill University in Montreal.
Air Canada Cargo today announced that scheduled service to Liege with its Boeing 767 freighters will begin next month, while flights to Basel are slated to begin in April.
Air Canada Cargo will operate flights twice per week to Liege, with service increasing to three flights per week later in the year. Basel, one of Europe's premiere pharmaceutical hubs, will see two flights per week. They will originate in Toronto and have a stop in Halifax.
The routes will connect these European destinations to Toronto and Air Canada Cargo’s extensive global network.
“Air Canada Cargo continues to expand its freighter network to provide customers with reliable, year-round service that connects key European markets with Air Canada and Air Canada Cargo’s global network through its Toronto hub,” said Matthieu Casey, Managing Director, Commercial at Air Canada Cargo.
These new routes are in addition to the recent start of service to Dallas, Atlanta and Bogota as Air Canada Cargo continues to expand its freighter network.
Many of us are wowed by the entertainment on massive IMAX screens. But have you ever wondered how they arrive at the theatre?
Well, the story behind how they get moved is just as jaw-dropping and Air Canada Cargo worked with OEC Canada, a global freight forwarder, to play a starring role in a recent performance.
While Air Canada Cargo moves some pretty large items with its Boeing 767 freighters, the shipment of an IMAX screen from Toronto to Quito in November put the aircraft and the Air Canada Cargo teams to the test. The 44-foot long, 800-kilogram crate that housed the screen was one of the largest item Air Canada Cargo has fit into the 767.
The team at Air Canada Cargo worked with OEC to develop the creative solutions required to have the crate housing the IMAX screen fit inside the 767.
“We had to think outside the box because this was something we never did before, and despite some initial thoughts of ‘what did we get ourselves into,’ everyone on the team bought into the challenge and was excited to solve this puzzle. We felt it would be a real feather in our cap,” said Mamun Ansari, Cargo Operations Engineering Manager at Air Canada Cargo.
“Air freighting one of our massive screens is by no means a regular occurrence for an IMAX installation, but the anticipated premiere of James Cameron’s ‘Avatar: The Way of Water’ in Quito was certainly a good reason to do it,” said Mark Welton, President, IMAX Theatres. “We wanted to do everything we could to meet the very tight deadlines of our client, and we couldn’t have done it without the expertise of our partners at Air Canada and OEC. We want to thank everyone involved who helped make this happen!”
“OEC and Air Canada Cargo were able to put their knowledge and experience to work to find an outside the box solution to ship the screen to its final destination. In doing so, that saved several days off the shipping time and avoided the need to move the screen through a U.S. gateway, ensuring the screen arrived on site in a timely manner so the show could go on. I am extremely proud of the work done by both our teams to get the job done,” said Marc Bibeau, President and CEO, OEC Canada.
Air Canada Cargo had never transported something this long in the 767s, which meant the team literally had to write the manual on how to properly and safely ship the screen.
That task fell to Ansari, who oversaw the development of the engineering plans for this unique shipment. It took days to put together and included building a mock-up of the crate using ABS pipes to ensure a proof of concept was developed to ensure everything would work as planned. That planning also involved working closely with Air Canada Cargo’s procedures and safety team, who vetted each step of the meticulous plan to ensure it was safe for employees and the cargo alike.
The plan involved using two loaders, placed at a canted angle to the 767, that would simultaneously lift the crate, while a team of up to 20 Air Canada Cargo employees helped manoeuvre the crate into position inside the main deck. After several hours of methodical movements, the crate was in its final resting place and secured for its flight to Quito.
Once there, the team in Quito did an equally impressive job unloading the screen, with their own plan that would use three loaders to safely get the screen off the 767.
“This was a total team effort and everyone at Air Canada Cargo is really proud of this. There was a lot of excitement around this challenging shipment, but the teams all rose to the occasion and executed the plan,” Mamun Ansari said.
Air Canada today congratulated Jason Berry, Vice President, Cargo, on being named Executive of the Year by Air Cargo World, one of the longest-standing publications focused on the transportation and logistics industries.
"This award is a very well-deserved recognition for Jason, which I know he shares with his team. Since joining Air Canada to lead our cargo division, he has demonstrated his ability to build and lead a strong team that is well positioned to drive our cargo business forward. Coming to Air Canada Cargo at the height of the pandemic presented a unique set of challenges, and he rose to meet them head on. He sought out new opportunities, implemented new strategies, oversaw the introduction of our Boeing 767 freighters and furthered investments in technology and our people to position the business for growth and continued success," said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada.
Under his leadership, Air Canada Cargo posted record revenues in 2021 and continues to grow its business through critical investments in infrastructure and technology. That includes a cold chain facility at its global Toronto Hub, warehouse expansion in Frankfurt and a continued investment in digital solutions to streamline operations and better serve its customers.
Jason joined Air Canada Cargo in January of 2021, and has overseen a tremendous transformation that has resulted in a thriving cargo division despite the effects of the pandemic on the global supply chain. The most visible sign of that transformation has been the entry into service of dedicated Boeing 767-300 freighters, with two in operation and eight more on the way. Air Canada has also ordered two Boeing 777 freighters for delivery in 2024.
To determine the 2022 Air Cargo Executive of the Year, Air Cargo World's editorial team elected four outstanding leaders in airfreight based on notable contributions, such as innovation and growth, made in 2022. Air Cargo World also received feedback from a 300-plus reader survey, which the editorial team used in its final evaluation.
Air Canada announced today that Bolloré Logistics has become the first Air Canada Cargo customer to join the Leave Less Travel Program, which offers corporate and cargo customers effective options to offset or reduce their greenhouse gas (GHG) emissions related to business travel or freight transportation, and reduce their carbon footprint. Bolloré Logistics has agreed to compensate a significant portion of its GHG emissions associated with its projected shipments with Air Canada Cargo with sustainable aviation fuel (SAF) which represents a purchase of 620,000 litres in 2022. This participation in Air Canada's Leave Less Travel Program will enable Bolloré Logistics to reduce its Scope 3 GHG emissions.
"We are very pleased to welcome Bolloré Logistics as our first cargo customer to participate in Air Canada's Leave Less Travel Program. Addressing climate change in aviation requires a multifaceted approach, together with the united efforts of many stakeholders. The commitment of companies like Bolloré Logistics is a testament that environmentally-innovative business programs are mutually possible, further helping the aviation sector to build a long-term, sustainable industry," said Jason Berry, Vice President, Cargo at Air Canada.
"At a time when climate awareness is at the heart of the strategy of many companies, Bolloré Logistics is proud to join a program that is financing the future of low-carbon air industry. Through this initiative with our partner Air Canada, we contribute our scope 3 CO2 reduction targets and offer more sustainable transport solutions to our clients," said Patrick Lafrance, Managing Director Canada at Bolloré Logistics.
About Air Canada's Leave Less Travel Program
The Leave Less Travel Program, launched in October 2021 allows corporate and cargo customers to choose the offering they want through a customized approach using SAF, carbon offsets, or a combination of both, through four core actions. To date, five companies have signed to participate.
For cargo customers:
- Calculate: Air Canada tracks and calculates the GHG emissions associated with the cargo customer's freight transportation.
- Select: The cargo customer can choose how they want to mitigate their GHG emissions associated with their freight transportation: SAF and/or carbon offsets.
- Purchase:
- SAF: Air Canada purchases the required SAF volumes and ensures the cargo customer can claim the benefits of its investment.
- Carbon Offset: Air Canada facilitates the purchase of carbon offsets through CHOOOSE.
- Reduce: The cargo customer contributes to their sustainability goals
The Program supports the airline's commitment to the United Nations Sustainable Development Goals, notably Goal 13: Climate Action. Through its Climate Action Plan, the airline has committed to investing $50 Million in SAF, and carbon reductions and removals.
Air Canada has committed to net-zero GHG emissions from all its global operations by 2050, with absolute midterm GHG net reduction targets by 2030 for both its air and ground operations compared to its 2019 baseline.
For more information about Air Canada's environmental and sustainability programs, please visit Leave Less.
Air Canada Cargo today announced the introduction of a specialized service for equine transportation utilizing its Boeing 767-300 freighters. Air Canada Cargo will use stalls that are specifically designed to transport prized horses, with up to three animals per unit. Equine attendants accompanying horses will be accommodated on the same flights in special upper deck passenger seating.
The Air Canada Cargo freighter network provides many opportunities to facilitate convenient equine transportation globally throughout North America, Europe and Latin America seamlessly via its Toronto hub. The facilities in Toronto include a state-of-the-art barn (comfort stop facility) that can hold horses in care and comfort at any point during their journey.
“This new highly specialized service is another sign of our continued investment in our facilities and international network to better serve our customers. Air Canada Cargo takes great pride in the safe and humane transport of animals, and our new equine product we offer to our customers, from the facilities and stalls that provide the highest standard of safety and care for these magnificent animals to our ability to accommodate attendants onboard is state of the art from end to end,” said Matthieu Casey, Managing Director, Commercial, for Air Canada Cargo.
In addition to the facilities in Toronto, the attendants accompanying the horses will be able to check on the animals in-flight, ensuring they have water and are well cared throughout their journey.
The stalls Air Canada Cargo will utilize for this service are provided by Unilode, Air Canada’s long-standing ULD management provider, and were manufactured by VRR.
Air Canada Cargo offers the highest service level for horse transportation, compliant with the International Air Transport Association (IATA) Live Animal Regulations. Earlier this year, Air Canada become the first airline to be re-certified by IATA for the safe transport of live animals by Air Canada Cargo.
Learn more and book Air Canada Cargo’s equine product here.
Effective November 1, 2022, certain ground handling fees will be changing forCanada and the U.S.
CANADA – EXPORT CHARGES
Security Screening fee (Code: OI-ZZ)
- Between Canada and the U.S. & from Canada to International: a security screening fee of CAD 0.18 per kilogram, subject to a minimum charge of CAD 20.00, will be assessed per shipment for unsecured cargo, based on chargeable weight.
- From Canada to Canada: a security screening fee of CAD 0.18 per kilogram, subject to a minimum charge of CAD 10.00, will be assessed per shipment for unsecured cargo, based on chargeable weight.
Dangerous Good Charges (Code: RA)
Charge for shipments of restricted dangerous goods per unique UN/ID number: CAD $80.00 fee. For additional occurrences of the same UN/ID number within a single shipment, one-time additional fee of CAD $80.00.
CANADA – IMPORT CHARGES
Import Termination Charge (Code: CD)
- Shipments removed in bond: CAD $100.00 per shipment
- Preparation of shipments for Customs clearance: CAD $100.00 per shipment
Service and handling fee for domestic shipments within Canada (Code: FB)
CAD $20.00 per AWB.
Cargo Storage Charges (Code: SR)
Regular Storage:
- Minimum charge per shipment: CAD $ 75.00
- Minimum charge per day: CAD $20.00
- Rate per Kg: CAD $0.30/kg
Special Handling*:
- Minimum charge per shipment: CAD $ 85.00
- Minimum charge per day: CAD $40.00
- Rate per Kg: CAD $0.50/kg
U.S. – IMPORT CHARGES
Import Termination Charge (Code: CD)
- Shipments removed in bond: USD $120.00 per shipment
- Preparation of shipments for Customs clearance: USD $120.00 per shipment
Cargo Storage Charges – (Code: SR)
Regular Storage:
- Minimum charge per shipment: USD $ 100.00
- Minimum charge per day: USD $20.00
- Rate per Kg: USD $0.35/kg
Special Handling*:
- Minimum charge per shipment: USD $ 85.00
- Minimum charge per day: USD $40.00
- Rate per Kg: USD $0.50/kg
*For shipments requiring special handling including perishables, live animals, live plants, newspaper, magazines or any type of goods which require special attention outside the general accepted norms of warehousing .
For more information, speak with your local Air Canada Cargo representative.
Air Canada Cargo today announced that starting in November, it will expand its freighter network further into the United States, with flights to Dallas and Atlanta. The addition of these key US markets is a significant milestone for Air Canada Cargo and allows Air Canada Cargo to provide dedicated, reliable service to customers in key markets, and allowing easy connection to other markets through our global hub in Toronto.
Air Canada Cargo is also expanding its presence in Latin America with service to Bogota.
“These additional routes allow us to expand the reach of our freighter network to key US markets, and conveniently connect cargo in the USA to Canada, Europe, Latin America and Asia-Pacific with our freighter service. The additional growth of our freighter fleet allows us to continue to expand to better serve our global customers and we remain committed to supporting global economies and supply chains with reliable transportation moving critical goods,” said Matthieu Casey, Managing Director, Commercial, at Air Canada Cargo.
In addition to the eight converted Boeing 767 freighters already announced, Air Canada Cargo continues to expand its freighter fleet, with two factory-built 767-300F that will enter service in 2023 and two Boeing 777 freighters that will enter service in 2024.
Air Canada Cargo today announced that it has become the first North American carrier to join the CargoWise platform as it continues to enhance its digital capabilities. The integration of CargoWise as an eBooking platform will allow customers to have real-time access to schedules, pricing, and booking.
As Canada’s largest air cargo provider, Air Canada Cargo has continued to invest in technology and infrastructure to enhance the service for customers. That not only includes the continued digitization of its operations, but also the opening of a new Cold Chain facility at its Toronto Hub, the introduction of Releye live monitored, temperature-controlled certified aircraft containers, and the growth of its freighter fleet with the addition of two new Boeing 767s and the order of two Boeing 777s.
“We are pleased to be connecting to CargoWise’s booking platform as another step in our continued digital transformation and evolution. We believe strongly that digitalization is key to the success of air cargo and we continue to stay ahead of the curve. This new platform will provide additional value to our customers and continue to enhance efficiencies,” said Matthieu Casey, Managing Director, Commercial - Cargo.
For more information about the CargoWise platform, please visit cargowise.com.
For CargoWise news, click here.
If you are a CargoWise customer and would like to connect, please submit your request through the CargoWise eRequest portal.
IATA recertified Air Canada Cargo with the Center of Excellence for Independent Validators for Live Animals Logistics (CEIV Live Animals), following successful completion of the verification process.
The CEIV Live Animals certification is a standardized global certification program to improve and reinforce the safety and welfare of animals travelling by air.
In 2021, Air Canada Cargo safely transported over 11,500 different animal shipments across its network.
Learn more about the recertification
Along with the recertification, Air Canada Cargo will be resuming live animal bookings in all Canadian service points and from select points in the United States, as well as all stations internationally.*
*Note that US and International live animal bookings must be made through a registered IPATA agent.
For more information on shipping pets and/or live animals, please speak to your local Air Canada Cargo representative.
On September 19th, Air Canada Cargo’s state-of-the-art cold chain facility at YYZ will launch its new export acceptance area.
With over 30,000 square feet of end-to-end temperature-controlled shipping and storage, these upgrades include:
- An x-ray machine that allows AC Pharmacair, and AC Fresh shipments to be screened and accepted directly into the facility
- Dedicated sections for COL shipments (+2°C to +8°C) and CRT shipments (+15°C to +25°C) with an area in our warehouse reserved for active temperature control units
- Racking capability up to 50 feet high
- 2 floor scales to weigh cargo within temperature-controlled area
- Accessible by dedicated doors – please contact your sales team for details
Fully dedicated to handling your pharmaceuticals and other temperature-sensitive shipments, the facility will operate 24 hours a day, 7 days a week and Air Canada Cargo is a CEIV Pharma certified carrier.
For more information on our cold chain facility, please speak to your local Air Canada Cargo representative.
Please note that all customers visiting any of our Canadian facilities must adhere to the Canada Labour Code, and the Canadian Occupational Health and Safety Regulations, which states that foot protection and a high visibility vest are mandatory when entering Air Canada Cargo’s warehouse and all drivers are required to secure their trucks against movement using the building truck restraint system or the regular chocks for the time they are parked at our facility.
Air Canada Cargo will be the first Canadian operator to use the new live monitored, temperature-controlled certified aircraft containers, the Envirotainer Releye RLP and larger RAP, as part of the AC Absolute solution. The Releye RLP and RAP containers are designed to meet the strictest requirements in pharmaceutical air freight. With their unsurpassed 170 hours of autonomy (more than one week) on a single battery charge, it will maintain the temperature and protect the cargo longer than any other available solution.
These containers enter service following the recent inauguration of Air Canada Cargo’s new cold chain handling facility at its Toronto Pearson International Airport hub, a testament to its continued focus on strong operational integrity and continued investment in cold chain infrastructure.
The Releye RLP and RAP containers are equipped with 18 integrated sensors that monitor important aspects during shipping, including their location, internal and external temperature, battery level, humidity, door openings, cargo loaded, and GPS so customers can track their shipments in real time.
Air Canada is CEIV Pharma certified by IATA, which signifies that the airline meets the highest standards of safety, security, compliance and efficiency in the transport of pharmaceuticals.
About Air Canada Cargo
Air Canada Cargo is an award-winning provider of air cargo services. It is Canada's largest air cargo provider as measured by cargo capacity, with a presence in over 50 countries and self-handled hubs in Montreal, Toronto, Vancouver, Chicago, London, and Frankfurt. As the dedicated air freight division of Air Canada, Air Canada Cargo offers reliable air freight lift and connectivity to hundreds of destinations across six continents using Air Canada’s domestic and international passenger flights, cargo-only flights with its fleet of Boeing 767-300 freighter aircraft, and trucking services.
Air Canada reported its second quarter 2022 financial results this morning. The details are here.
Jason Berry, Vice President, Cargo, at Air Canada also provided the following statement:
“It has been another exciting quarter for Air Canada Cargo as we continue to strategically build our business and invest in our future. The ongoing growth and support from the forwarding community across our global network has been a key to fueling our future. Our careful and targeted investments in our freighter fleet and our self-handled cargo-only ground operations in our major hubs throughout Canada and internationally together with staying laser focused on our quality of service to the vast forwarding community we serve, are key strategies as we continue to strengthen and grow as North America’s only combination carrier,” said Jason Berry, Vice President, Cargo at Air Canada.
“The second of our Boeing 767 converted freighters entered service and we took delivery of two brand new 767 freighters from the Boeing factory, and they will enter service in 2023. Today, we announced a further expansion of our fleet with the acquisition of two factory-built Boeing 777 freighters, to enter service in 2024. The news today is a testament to the amazing work of our employees and partners and I would like to thank them all for their continuing efforts to transform our business. The investment in long range widebody freighters, combined with our growing 767 freighter fleet and robust passenger network will allow us continue to bring to life the most flexible and diverse cargo operation in the Americas. On the ground, we are continuing to make considerable investments in facilities, technology and our people to prepare us for the growth that lies ahead,” Mr. Berry added.
Should you require photos for publication, a selection of high-resolution images are available here: https://media.aircanada.com/air-canada-cargo
Media inquiries: media@aircanada.ca
Dear Valued Customer,
Air Canada Cargo will restart operations at the Charlottetown YYG station, effective May 09.
Fresh shipments (lobsters, seafood, etc.) that need security screening will be accepted provided the package dimensions do not exceed 30” high and 38” wide (76 cm x 96 cm). This station will only accept live animal shipments from a secure shipper and until further notice, inbound shipments are not permitted.
Hours of operations will be 15:00 – 01:40 daily.
For further details of accepted AC solutions please visit our contact us section.
Air Canada said today that it has operated the first flight of a Boeing 767-300 freighter by Air Canada Cargo into Madrid as it continues to expand its freighter network in Europe. Through its extensive network of freighter and passenger flights, shipments from the US, Latin America and Canada can connect easily to Madrid and Barcelona via the carrier’s Toronto hub.
“With our second Boeing 767-300 freighter now in the fleet, we are growing our footprint in Europe. In addition to flights to Frankfurt, Air Canada Cargo will offer three flights per week to Madrid, arriving from Toronto and Halifax, filled with freight from its Canadian, US and Latin American freighter network, providing a direct connection for Spanish goods to Canada and beyond,” said Matthieu Casey, Managing Director, Commercial, at Air Canada Cargo. “Air Canada and Air Canada Cargo are committed to delivering reliable, dedicated capacity to the European market as we continue to expand out freighter fleet. This includes the recent announcement of the acquisition of two new 767-300F aircraft that will enter service in 2023.”
Air Canada and Air Canada Cargo also offer capacity to Madrid and Barcelona on passenger service with five weekly flights from Toronto.
About Air Canada Cargo
Air Canada Cargo is an award-winning provider of air cargo services. It is Canada's largest air cargo provider as measured by cargo capacity, with a presence in over 50 countries and self-handled hubs in Montreal, Toronto, Vancouver, Chicago, London, and Frankfurt. As the dedicated air freight division of Air Canada, Air Canada Cargo offers reliable air freight lift and connectivity to hundreds of destinations across six continents using Air Canada’s domestic and international passenger flights, cargo-only flights with its fleet of Boeing 767-300 freighter aircraft, and trucking services. For more information, please visit: aircanadacargo.com
About Air Canada
Air Canada is Canada's largest domestic and international airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network. Air Canada is the only international network carrier in North America to receive a Four-Star ranking from the independent U.K. research firm Skytrax, which in 2021 also named Air Canada as having the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, as well as an Excellence award for its handling of COVID-19. Also in 2021, Air Canada was named Global Traveler's Best Airline in North America for the third straight year. In January 2021, Air Canada received APEX’s Diamond Status Certification for the Air Canada CleanCare+ biosafety program for managing COVID-19, the only airline in Canada to attain the highest APEX ranking. Air Canada has also committed to a net zero emissions goal from all global operations by 2050. For more information, please visit: aircanada.com/media, follow Air Canada on Twitter and LinkedIn, and join Air Canada on Facebook.
Air Canada Cargo’s network continues to expand with new 767 Freighter routes and services to Africa and Europe, in addition to added capacity on our existing global network.
767 FREIGHTER SERVICE
EUROPE
- Cologne - Starting May 6, one weekly flight from Toronto & Halifax.
- Frankfurt - Added frequency: Two weekly flights from Toronto & Halifax.
- Madrid - Three flights weekly from Toronto & Halifax.
CANADA
- Halifax - Added frequency: Six weekly flights from Toronto.
MIDDLE EAST
- Istanbul - Added frequency: One weekly flight from Toronto & Halifax.
PASSENGER SERVICE
EUROPE
- Barcelona - Up to five weekly flights from Toronto. Three weekly flights from Montreal.
- Copenhagen - Three weekly flights from Toronto.
- Frankfurt - Added frequency from Toronto & Vancouver.
- London Heathrow - Added frequency from Toronto, Montreal, Calgary.
- Madrid - Starting on May 19, three weekly flights from Toronto.
- Milan - Three flights per week from Toronto & Montreal.
AFRICA & MIDDLE EAST
- Cairo - Three weekly flights from Montreal, starting May 03.
- Casablanca - Three weekly flights from Montreal, starting May 08.
- Tel Aviv - Daily flights from Toronto and two weekly flights from Montreal.
USA
- San Francisco - Added frequency: Two flights daily from Toronto.
- Los Angeles - Added frequency: Two flights daily from Toronto.
Visit our website for an updated overview of our schedule or for more information on any of the flights listed above.
We invite you to speak with your local Air Canada Cargo representative if you have any questions.
Schedule and aircraft type are subject to change without notice.
Air Canada Cargo is pleased to announce beginning May 3 cargo service between Madrid and Toronto will be operating on our 767 Freighter. This service will compliment Air Canada’s passenger service to Barcelona starting May 4.
Through our extensive network of cargo and passenger flights, shipments from the US, South America and Canada can connect easily to Madrid and Barcelona via our Toronto hub.
HIGHLIGHTS
- CEIV Pharma certified location; certified to handle AC Pharmacair and AC Absolute shipments
- Accommodates AC Fresh, AC DGR, AC Secure, AC Animals, AC Compassion, and AC General Cargo
| ROUTE | FLIGHT | DEPART | ARRIVE | FLIGHTS PER WEEK | AIRCRAFT |
|---|---|---|---|---|---|
| YYZ > YHZ > MAD | AC7212 | 07:25 / 08:55 | 18:35 / 20:05 | 3 | 767F |
| MAD > YYZ | AC7213 | 20:35 / 22:05 | 23:10 / 00:40 | 3 | 767F |
| YYZ > BCN | AC820 | 20:10 | 10:05 | 5 | A330 |
| BCN > YYZ | AC821 | 11:45 | 15:00 | 5 | A330 |
Visit our website for an updated overview of our schedule or for more information on any of the flights listed above.
We invite you to speak with your local Air Canada Cargo representative if you have any questions.
Schedule and aircraft type are subject to change without notice.
Air Canada Cargo is working in partnership with Unilode Aviation Solutions (www.unilode.com) to conduct an annual worldwide inventory audit on Unit Load Devices (ULD). This process is important as it allows us to maintain sufficient ULD stock to support our customers and operations.
If your company has borrowed any ULDs (including containers, pallets and/or nets) from Air Canada Cargo when freight was received, we kindly ask that you advise us as soon as possible. These ULDs are still the property of Unilode and must be returned. This includes units that are unserviceable or that are currently being used as storage or for other purposes.
Please contact AC@unilode.com with a list of the serial numbers of all units at your facilities.
Air Canada resumes service to four popular European destinations: Athens, Lisbon, Rome, and Vienna. Added capacity has also been introduced on our 767-freighter service to Quito and Lima to meet shipping demands.
NEW
Athens –Two flights per week from Toronto and Montreal.
Lisbon –Three flights per week from Toronto. Two flights per week from Montreal.
Rome – Three flights per week from Toronto. Two flights per week from Montreal.
Vienna – Four flights per week from Toronto.
INCREASED CAPACITY
Quito - Offering up to six flights on 767F from Toronto.
Lima - Offering up to six flights on 767F from Toronto.
Sydney – Five weekly flights from Vancouver.
Tel Aviv – Four weekly flights from Toronto.
Zurich – Five weekly flights from Toronto.
Lyon – Four weekly flights from Montreal.
Dublin – Up to five weekly flights from Toronto.
London Heathrow
- Double daily flights from Toronto.
- Daily flight from Vancouver.
- Five weekly flights from Montreal
- Five weekly flights from Calgary.
Bogota – Up to three weekly flights from Montreal. Up to four weekly flights from Toronto.
Should you have any questions about this new freighter routing, please contact your local Air Canada Cargo representative.
Schedule and aircraft type are subject to change without notice.
Air Canada Cargo announced it has selected CargoAi’s eBooking & eQuote platform for freight forwarders as it continues to invest in its digital transformation.
CargoAi allows users to manage the entire air cargo booking process via a single tool. Registered freight forwarders not only have the option of making and managing instant bookings for their shipments, they can also leverage the built-in eQuote tool to send quote requests to Air Canada Cargo.
Read the full media release or for more information please visit the website: www.CargoAi.co
We are excited to announce the expansion of our freighter network with added service to Halifax starting April 19. In addition, our expanded freighter schedule will provide service to Frankfurt, Cologne, Istanbul, Madrid and St. John’s, starting in May.
This service complements our regular freighter service to our Latin American cities, and further broadens our growing passenger network.
Atlantic Canada Schedule from Toronto
We are happy to announce added capacity to Atlantic Canada servicing Halifax starting April 19 and St. John’s starting May 1.
- To Halifax
Five flights per week starting April 19. - To St. John’s
Six flights per week starting May 1.
European Schedule from Toronto Starting in May
- To Frankfurt
Two flights per week - To Cologne
One flight per week - To Istanbul
One flight per week - To Madrid
Three flights per week
Visit our website for an updated overview of our schedule or for more information on any of the flights listed above.
We invite you to speak with your local Air Canada Cargo representative if you have any questions.
Schedule and aircraft type are subject to change without notice.
We are pleased to announce that Air Canada Cargo capacity will be available to forwarders on WebCargo, an eBooking platform that allows real-time pricing and booking for customers.
As Canada’s largest air cargo provider, Air Canada Cargo has continually invested and adapted despite the impact of the Covid-19 pandemic, with the acquisition of Boeing 767-300ER freighter aircraft, hub infrastructure enhancements and the continued digitization of its operations.
“We are thrilled to be connecting to WebCargo’s booking platform as we continue down the path in our digital transformation and evolution. Digitalization is key to the success of air cargo and we pride ourselves on staying ahead of the curve, and embracing technological solutions that will provide value to our customers and added efficiencies to our company,” said Matthieu Casey, Managing Director, Commercial - Cargo.
For more information on WebCargo platform, please visit www.webcargo.co
We’re pleased to announce that real-time pricing, capacity visibility and booking is now available for our customers in France on cargo.one
Last year we teamed up with cargo.one to make it easier for our customers to book available capacity and in turn improve global air cargo for freight forwarders around the world.
Book air cargo quickly and easily on cargo.one by registering for a free account now.
For more information contact your local Air Canada Cargo representative.
Air Canada Cargo is pleased to announce the phase 1 completion of a new expanded cold chain facility in the Toronto hub. The upgraded facility will feature over 30,000 square feet of temperature-controlled areas and an expanded cooler to fully meet the requirements of cold chain shipments, such as pharmaceuticals, fresh food and other perishables.
Throughout the rest of the year, we will further be upgrading it with permanent and temporary racking and begin using the nearby pits for temperature-controlled build-up. Later in the year, we’ll also install x-ray machines so that AC Absolute, AC Pharmacair, and AC Fresh shipments can be accepted and screened directly into the cold chain facility.
To better support your cold chain needs, sections of the cooler will be dedicated to COL shipments (+2°C to +8°C) and CRT shipments (+15°C to +25°C) with an area reserved for active temperature control units.
We are fully dedicated to the handling of pharmaceuticals and other temperature sensitive shipments which is why we continue to be CEIV Pharma certified.
For more information on our new cold chain facility, we invite you to read the full media release posted today or speak to your local Air Canada Cargo representative.
Dear Valued Customer,
Effective April 4, we will be moving to a new email management system at Air Canada Cargo. We don’t expect this change to have any impact on our response times or services, however, we want to share an important change to our e-mail addresses.
Customers who previously used our AC Connect service should note that these emails yyzff.acconnect@aircanada.ca and yulff.acconnect@aircanada.ca will be decommissioned on April 4.
Going forward, please use our Customer Service email cargo.customerservice@aircanada.ca or cargo.serviceclientele@aircanada.ca for all bookings or inquiries unless advised otherwise by your local Sales representative. All other e-mail addresses remain unchanged.
When emailing Customer Service at Air Canada Cargo, here are a few tips to improve your experience:
- Check your junk folder! Our new system will automatically reply to your email and provide you with a case number. In rare cases, these emails end up in the junk folder based on your security settings.
- Only contact one e-mail address when you reach out to us. Our new system will ensure that it reaches the correct Air Canada party and there is no longer any need to include multiple parties for a response.
- Use your case number. If you need to call us about your earlier email or an existing issue, please reference your case number when speaking with the agent. We will be able to retrieve the file based on that specific number.
Our Customer Service Centres remain available from 0600 – 2200, seven days a week, 365 days a year. We look forward to continuing to grow with your business needs.
Air Canada Cargo is thrilled to be a participant in the upcoming Intermodal South America 2022, being held at the Sao Paulo Expo/ SP - Brazil from March 15 to 17, 2022, from 13:00 to 21:00.
Come visit us at our booth A031 and we’ll share with you how we’re transforming our business to move yours forward. A state-of-the-art cold chain facility in our Toronto global hub and a growing fleet of all-cargo aircraft means we’re able to service more global destinations than ever before.
Ready to see your business take off? Our team will walk you through how we can help.
We look forward to seeing you there!
Visit Intermodal for full event details.
An Air Canada-operated humanitarian special cargo flight on behalf of Airlink and other aid organizations departed Toronto Pearson International Airport with a final destination of Warsaw, Poland on Wednesday, March 9. Through a partnership between Air Canada, disaster logistics non-profit Airlink, relief organization Project C.U.R.E., and freight forwarder Flexport, medical supplies and hospital beds, humanitarian and medical supplies were loaded onboard the Air Canada Boeing 787-9 Dreamliner. Medical and trauma supplies destined for a Ukrainian hospital provided by Canadian disaster relief and life-saving humanitarian aid organization GlobalMedic were also boarded.
"Our hearts are with the Ukrainian people in need - all of us have seen the crisis they are facing. We know from our aid partners the critical requirement for much needed medical and humanitarian supplies and our global partner Airlink reached out to us to help transport these vital items quickly. Importantly, both Airlink and GlobalMedic have the infrastructure and teams on the ground to ensure that the shipments will get to their destinations right after our flight arrives. We are proud of our employees who have stepped up to help organize the complex logistics, handle and operate this special flight so quickly," said Jason Berry, Vice President, Cargo at Air Canada.
Air Canada has worked together with Airlink and GlobalMedic to transport responders and aid on a number of missions, most recently in response to British Columbia's devastating wildfires and floods.
Read the complete media release for details.
Air Canada has resumed passenger service on international routes to Tel Aviv, Paris, and Kingston, along with increased capacity to Frankfurt, London, and more. Air Canada Cargo continues to provide you with air cargo capacity on key routes for all your shipping needs.
NEW
Tel Aviv – Four weekly flights from Toronto.
Kingston – Three weekly flights from Toronto.
Paris – Three weekly flights from Toronto.
ADDITIONAL CAPACITY
Istanbul – Two weekly cargo-only flights from Toronto.
Amsterdam – Six weekly flights from Toronto.
Zurich – Four weekly flights from Toronto.
Geneva – Five weekly flights from Montreal.
Munich – Five flights weekly from Toronto.
Frankfurt:
- Daily cargo-only flight from Toronto starting March 12.
- Five flights weekly from Calgary.
- Daily flight from Montreal.
London Heathrow:
- Two flights daily from Toronto.
- Three flights weekly from Montreal.
- Five flights weekly from Vancouver.
- Two flights weekly from Calgary.
Punta Cana – Daily flights from Toronto and Montreal.
Los Angeles –Daily flight from Toronto.
Schedule and aircraft type are subject to change without notice.
Air Canada Cargo is thrilled to be a participant in the upcoming Air Cargo Americas / Supply Chain Americas Show and Conference being held at the Miami Airport Convention Center from March 8 – 10, 2022.
Come visit us at booth 513-515 and we’ll share with you how we’re transforming our business to move yours forward. A state-of-the-art cold chain facility in our Toronto global hub and a growing fleet of all-cargo aircraft means we’re able to service more global destinations than ever before.
Ready to see your business take off? Our team will walk you through how we can help.
We look forward to seeing you there!
Visit Supply Chain Americas for full event details.
Air Canada has announced an expanded Summer 2022 international schedule with 34 routes relaunching across the Atlantic and Pacific.
It also plans to relaunch:
- Passenger service to: Barcelona, Budapest, Copenhagen, Madrid, Milan, and Venice
- Non-stop services from Toronto to: Tel Aviv, Paris, Tokyo, Amsterdam
- Non-stop services from Montreal to: Casablanca, Nice, Algiers, Rome, Tel Aviv, Tokyo
These relaunch flights will enhance our current network by offering seamless connectivity between Asia, Europe, and Latin America and thanks to our extensive network, interline agreements and trucking services, shipping freight to various cities from anywhere in Canada, Europe, and Latin America is fast and convenient.
These flights will be operated by Air Canada's fleet of Boeing 777, Boeing 787 Dreamliner, and Airbus A330-300, and Boeing 737 MAX.
We invite you to read the full press release on the Air Canada website.
Contact your local Air Canada Cargo representative to find out more.
Aircraft and schedule are subject to change without notice.
Dear Valued Customer,
Palletized freight speeds up the tender and retrieval processes at our Canadian hubs. To ensure that skids are available to all customers who need them, we are reintroducing the Skid Exchange Program, with a renewed focus on pallet exchange.
Whenever possible, tender your pallets on your own skids, and if you are retrieving a shipment on a skid you did not provide, ensure that you bring a replacement skid (which can be either plastic or wood), otherwise a fee may be applied.
Please contact your local Air Canada Cargo representative if you have any questions.
We thank you for your cooperation and continued support.
This month, Air Canada passenger service and cargo-only flights continue to provide additional capacity on international routes.
Incheon – Offering up to six weekly flights from Vancouver and up to eight weekly cargo-only flights from Toronto.
Narita – Now offering Four weekly cargo-only flights from Toronto and five weekly flights from Vancouver.
Amsterdam – Now offering five weekly flights from Toronto.
Geneva – Now offering six weekly flights from Montreal.
London Heathrow – Now offering 18 weekly flights from Canada:
- Daily flights from Toronto
- Five weekly flights from Montreal
- Four flights weekly from Vancouver
- Two flights weekly from Calgary
Visit our website for an updated overview of our schedule or for more information on any of the flights listed above. We invite you to speak with your Air Canada Cargo representative if you have any questions.
Schedule and aircraft type are subject to change without notice.
The Canada Border Services Agency (CBSA) has announced the end of Zero-rated AMPS penalty period for freight forwarders. As per the revised Customs Notice 21-15, freight forwarders submitting electronic house bills for consolidated cargo arriving on or after January 31, 2022, may be subject to Administrative Monetary Penalties (AMPS) when non-compliance is detected.
Freight forwarders are required to transmit true, accurate and complete data submissions in the allocated timeframe as prescribed in the D-Memorandum D3-3-1.
For air cargo, Advance Commercial Information (ACI) and eManifest data MUST be electronically transmitted minimum of four (4) hours prior to arrival of the flight at the first port of entry. Failure to do so may result in clearance delays and subject to AMPs issued by the CBSA.
The implementation of the CBSA eManifest and eHousebill filing initiative for freight forwarders came into effect on January 4, 2021.
Freight forwarders who are not already registered and participating in electronic house bills should contact the Technical Commercial Client Unit (TCCU).
You may contact the TCCU by email at tccu-ustcc@cbsa-asfc.gc.ca or by calling 1-888-957-7224 and selecting Option:
- option 1 for EDI transactions
- option 2 for technical portal assistance
- overseas calls: 613-946-0762
For support on eManifest policy and processes, or to register for the biweekly CBSA eManifest sessions, contact the eManifest Help Desk at emanifest-manifestelectronique@cbsa-asfc.gc.ca.
Air Canada Cargo today announced that it has increased handling capacity at its Frankfurt hub by 35% in preparation for the start of service to the airport by its Boeing 767-300ER freighters later this year.
The additional capacity is on top of the existing 5,000 square metres already occupied by Air Canada Cargo in its self-handled Frankfurt hub.
“This represents a significant enhancement for Air Canada Cargo in Frankfurt, a facility that plays a key role in our global operations. It will further enhance our capabilities as we ramp up operations with the anticipated arrival of regular freighter operations into this critical hub,” said John Lloyd, Director, Europe, Middle East and India at Air Canada Cargo.
This new enhancement along with our new freighter routes, has lined up Air Canada Cargo to provide consistent capacity on key air cargo routes, which will facilitate the movement of goods globally.
Air Canada Cargo is proud to be part of Air Cargo 2022 from January 17 – 19th.
As part of our commitment to the advancement of women in the air cargo industry, we are sponsoring the Women's Networking Event, which is open to everyone, on Monday, January 17th from 16:00 – 17:30 CST.
We look forward to seeing you at the Air Cargo Conference!
As a signatory to the Buckingham Palace Declaration, Air Canada is the first North American airline to be certified in IATA’s Environmental Assessment - Illegal Wildlife Trade (IWT). This certification indicates our commitment to advocating in the cargo community about this important issue.
We invite everyone interested in learning more about the current state of the illegal wildlife trade to attend a webinar hosted by CIFFA, on January 13, 2022 . The webinar will feature presentations from Air Canada, United for Wildlife and from the Wildlife Enforcement Directorate at the Government of Canada.
PROMO CODE FOR FREE ACCESS:
Members of CIFFA: IWT100
Non-Members: IWT100NM
COLLABORATION WITH THE EDMONTON INTERNATIONAL AIRPORT
On December 20th, 2021 Air Canada began an IWT Awareness Campaign with The Edmonton International Airport by using visuals presented at the airport, running through to February 20th, 2022.
HOW YOU CAN HELP
If you are an agent or shipper of wildlife, please familiarize yourself with the Shipper’s declaration of transport of threatened species and ensure it is duly completed if you are shipping wildlife.
Depending on your shipment, you may also need to complete the Shipper's declaration of transport of non-human primates.
If your organization would like to learn more about how to stop illegal wildlife trade, we invite you to read about the Buckingham Palace Declaration.
If you have any questions please contact environment@aircanada.ca.
We have kicked off the new year with new flights on our freighter.
On January 2nd, our freighters began service to Miami, Quito, and Lima, starting January 15th service will begin to San Juan, Mexico City, and Guadalajara. This new schedule replaces the previous routing between Frankfurt, Toronto, and Vancouver.
Flights from TORONTO to:
- Miami > Quito > Lima
Three times per week Tuesday, Thursday, Sunday - San Juan
Once a week Saturday - Mexico City > Guadalajara
Three times per week Tuesday, Thursday, Sunday
Flights from MIAMI to:
- Quito > Lima > Toronto
Three times per week Monday, Wednesday, Friday
As our new freighters get added to the fleet and based on demand, new regions and cities will be added.
Visit our website for an updated overview of our schedule or for more information on any of the flights listed above.
Should you have any questions about this new freighter routing, please contact your local Air Canada Cargo representative.
Schedule and aircraft type are subject to change without notice.
2021 has been an incredible year for Air Canada Cargo. Here are some of the highlights:
FREIGHTERS
During 2021, we introduced our first converted Boeing 767-300ER Freighter which made its first commercial flight from Toronto to Vancouver to support the Canadian supply chain. These new freighters are marking the start of a new chapter for Air Canada Cargo.
API
In the fall, we introduced and continued further development of our Application Programming Interfaces (API's). Having an API solution available allows you to integrate your applications and seamlessly synchronize information in real-time.
E-BOOKING
In November we implemented new features to our e-booking tool to include consignee release instructions and detailed information on shipments along with a personalized dashboard.
NEW COLD CHAIN FACILITY
We announced the start of a $16-million project to expand and enhance Air Canada Cargo's cold chain handling capabilities for shipments such as pharmaceuticals, fresh food and other perishables at our Toronto Pearson International Airport cargo facility. This is another important step for Air Canada Cargo as we continue to grow our business and invest in our facilities to better serve you, our customer.
Thank you for your continued partnership and support and we wish you and your loved ones a happy New Year and great 2022.
Due to the rise of COVID-19 cases across Canada, face masks remain mandatory at all times, for both visitors and employees, even when respecting physical distancing at our modified customer service counters and warehouse areas. We kindly ask that you share this information with truck drivers and other representatives who might visit Air Canada Cargo on your behalf.
For your safety and that of our employees, please note anyone with a cough or other symptoms of COVID-19, or who has been in close contact with a pending or confirmed case of COVID-19, must make alternate arrangements rather than visit us in person.
We appreciate your cooperation as we all continue to adapt to public health guidance.
Should you have any questions or concerns, you can reach our Customer Service team at 1‑800‑387‑4865 or cargo.customerservice@aircanada.ca.