Preferred and rouge Plus Seats - FAQs

What are Preferred seats?
Preferred seats offer the comfort of more legroom when you travel in Economy class. They are located:
On Air Canada rouge, Preferred seats are known as rouge Plus seats. They offer the same added legroom as Preferred seats and are available for the same price.
Are Preferred and rouge Plus seats available on all flights
Subject to availability, Preferred seats are available on most routes operated by Air Canada and Air Canada Express, and rouge Plus seats are available on all Air Canada rouge flights
Preferred seats are not available on codeshare flights and flights operated by other airlines.
Where can I select my Preferred or rouge Plus seats?
You can select a Preferred or rouge Plus seat:
  • prior to travel (when you book your flight or later via the Manage my Bookings tab),
  • when you check in for your flight online, on your mobile device or at a self-service check-in kiosk.
If I require special seating because of a justified medical condition or physical disability and I am assigned a Preferred or rouge Plus seat, will I be charged the applicable fee?
No. If you require special seating because of a justified medical condition or physical disability and you are given a Preferred or rouge Plus seat, the related seatcharges will not apply. To request special seating, please contact the Air Canada Medical Assistance Desk:

Phone:
1-800-667-4732 (toll-free between Canada and the U.S.)
1-514-369-7039 (long distance charges apply)

Hours of operation (Eastern Time):
Monday to Friday: 6am to 8pm
Saturday and Sunday: 6am to 6pm
Will a receipt be issued when I purchase a Preferred or rouge Plus seat?
Yes. Preferred and rouge Plus seat charges will be included as a separate item on your itinerary receipt.
As a Flight Pass customer, how do I go about selecting my Preferred or rouge Plus seat?
As a Flight Pass customer, you can purchase your Preferred or rouge Plus seat online by going to the Manage My Bookings tab after you've completed your Flight Pass booking. Simply retrieve your booking and look for the seat selection link.
Are Preferred and rouge Plus seats available for purchase at the airport ticket counter?
Preferred and rouge Plus seats are not available for purchase at Air Canada airport ticket counters. They must be purchased online during the booking process, by going to the Manage My Bookings tab after you've completed your booking, or at time of check-in when using the web, your mobile device or an airport check-in kiosk.
I paid for a Preferred (or rouge Plus) seat was reassigned to another seat. Will I be refunded?
If you purchase a Preferred or rouge Plus seat but are reassigned by Air Canada to another seat prior to check-in, at the airport or on board the plane, you may request a refund for your Preferred or rouge Plus seat charges.
Are Preferred and rouge Plus seats available for Aeroplan flight rewards?
Yes. If you have an Aeroplan Flight Reward booking, you can purchase your Preferred or rouge Plus seat online by going to the Manage My Bookings tab after you've completed your booking. Simply retrieve your booking and look for the seat selection link.

Preferred and rouge Plus seats are complimentary for Altitude Super Elite 100K members travelling on an Aeroplan Flight Reward.
Can I use my Aeroplan Miles to pay for Preferred or rouge Plus seat selection?
No. This option is not available at this time.
I booked my Air Canada flight through my travel agency; can I select a Preferred or rouge Plus seat?
Yes, your travel agency can request a Preferred or rouge Plus seat online if the booking was made through our travel agency website or by calling Air Canada Reservations.

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