On My WayTM
The new name for peace of mind...

Unpredictable weather conditions, airport and air traffic delays... at some point we've all experienced the frustration of a flight delay or travel disruption that is out of our hands.

At Air Canada, we understand how frustrating such situations can be and we respond like any responsible airline would: by working hard to rebook you on the first available flight out so you can get to your destination as quickly as possible.

But Air Canada goes one step further by offering On My Way, a unique service in North America, that goes beyond what airlines normally do, so you'll always be prepared, no matter what setback you encounter.

 
 

Without On My Way


Rebooking on any North American airline

NO

Limited to searching for seats on the next available flight with your current airline or one of its partners. Choice is based on the airline's criteria.

YES

We'll get you on the very next available flight of your choosing, with Air Canada, one of its partners (e.g. Jazz), or any other North American airline*.





Complimentary meal allowance, hotel accommodation or ground transportation for ANY extended delay

NO

Standard service does not provide for additional expenses for disruptions outside the airline's control.

YES

Whatever the reason, our qualified On My Way agents will pull out all the stops to get you back on your way. And you can count on us to arrange for meals, car rental and hotel accommodations if you're forced to stay put. We'll even pick up the tab!





Specialized call centre assistance tailored to your needs

NO

Standard 24/7 service provided through general support centres

YES

Priority access to our team of specially-trained Air Canada On My Way agents who are available around the clock to assist you with all your unexpected travel needs.

     
* Rebooking will be made on the first available flight on Air Canada, Jazz, or any other scheduled North American airline. View list of scheduled North American airlines.

Flight notifications

Register for our Flight Notification service to receive delay or cancellation information, or gate change details for your Air Canada or Air Canada Express (operated by Jazz only) flight. Notifications can be sent directly to your text-messaging-enabled phone or your email address.

Sign up for Flight Notifications to your mobile device or e-mail!


On My Way pricing:

The On My Way service can be purchased for North American travel for much less than you'd expect to pay for this type of peace of mind:
 

Short-haul (up to 1,000 miles)

$25
CAD/USD
per one-way trip

Long-haul (1,001 miles or more)

$35
CAD/USD
per one-way trip


Eligibility:

  • The On My Way service may be purchased:
    • for Air Canada-coded flights operated by Air Canada, as well as Air Canada Express flights operated by Jazz, Sky Regional, Air Georgian Ltd. and Exploits Valley Air Services Ltd. for travel within Canada and between Canada and the Continental U.S.A., Hawaii and Alaska (flights operated by codeshare partners are excluded);
    • for Business Class, Latitude, Flex and Tango fares;
    • for applicable bookings made more than 96 hours prior to travel.
  • The On My Way service applies to flight disruptions that are within or beyond the airline's control, and which occur within 48 hours of your scheduled departure time.

Other important details:

  • The On My Way service is available only through the On My Way desk. No other Air Canada employees are equipped to provide specialized On My Way service. If an On My Way customer fails to call the On My Way desk and chooses to call Air Canada Reservations or request service from an Airport Customer Service agent, the customer will receive the same standard service as that provided to all Air Canada customers who have not purchased the On My Way service.
  • If you have purchased On My Way for an eligible flight and you are rebooked on another flight, the service is automatically transferred to the new flight booking.
  • The On My Way service is non refundable. If you choose to change a booking for which you have purchased the On My Way service, you may transfer the On My Way option to your new booking, provided all flight eligibility requirements are met (e.g. new booking is with Air Canada or with Air Canada Express (flights operated by Jazz, Sky Regional, Air Georgian Ltd. or Exploits Valley Air Services Ltd.), and does not include a connecting flight with another carrier.
  • On My Way is not a replacement for travel insurance or the services your travel agent may provide.
  • View detailed Terms and Conditions applicable to the On My Way service.


How to purchase On My Way:

The On My Way service can only be purchased on aircanada.com 96 hours or more before your flight. Here’s how:
 

  • At time of booking:
    Select the On My Way option when choosing travel options after you have made your flight selection.
  • If you have already completed your booking:
    Go to the Manage my Bookings page, retrieve your flight booking, and you’ll have the option to add the On My Way service at any time 96 hours or more before your flight.