aircanada.com - Travel Info - Conditions Of Carriage

General Conditions of Carriage

IMPORTANT CONDITIONS

1. You must obtain your boarding pass and check in any baggage by the check-in deadline shown below.

Additionally, you must be available for boarding at the boarding gate by the Boarding Gate Deadline shown below. Failure to respect check-in and boarding gate deadlines may result in the reassignment of any pre-reserved seats, the cancellation of reservations, and/or ineligibility for denied boarding compensation.

Travel Recommended
Check-in Time
Check-in
Deadline
Boarding Gate
Deadline
Within Canada 60 minutes 30 minutes 20 minutes
To/From the US 90 minutes 60 minutes 20 minutes
International
(including Mexico and Caribbean)
120 minutes 60 minutes 30 minutes

Exceptions
Due to local conditions, some airports suggest longer recommended check-in times. Please take note of specific check-in and boarding gate deadlines for flights departing from those locations.
Flights departing from: Recommended
Check-in Time
Check-in
Deadline
Boarding Gate
Deadline
Beijing and Shanghai 150 minutes 60 minutes 30 minutes
Caracas 180 minutes 120 minutes 30 minutes
Grand Cayman 180 minutes 60 minutes 30 minutes
London Heathrow 180 minutes 60 minutes 30 minutes
Paris 150 minutes 60 minutes 30 minutes
Tel Aviv 180 minutes 60 minutes 30 minutes

2. Although reconfirmation of flights is not required, we strongly recommend that you check your flight status online at aircanada.com or by calling our flight information system at 1-888-422-7533 prior to your departure.

3. Advance seat assignments are not guaranteed and may change without notice. If your pre-assigned seat is unavailable, we will try to accommodate you in a comparable seat in the same class of service and will refund any applicable fees.

4. Any travel credit banked for unused tickets is non-transferable: when the credit is redeemed, it must be used by the same person whose name appears on the original ticket.

5. Voluntary changes to your itinerary may require the payment of additional fees and fare upgrades. If you are travelling on a non refundable ticket, Air Canada will be unable to make exceptions in the event of an unexpected trip cancellation or medical emergency. We recommend the purchase of travel insurance.

6. Unless you have opted out of your free checked baggage allowance, you are entitled to free baggage allowance as per standard allowance for Checked Baggage. Any checked baggage in excess of the allowed number of pieces, weight and overall dimensions (total of length, width and height) stated therein will be subject to applicable excess baggage charges. No piece of baggage weighing more than 32 kg (70lbs) or exceeding 292 cm (115 in) in dimension will be accepted.

You may also carry onboard one standard article with maximum dimensions of 23 x 40 x 55cm (9 x 15.5 x 21.5in) and one personal article with maximum dimensions of 16 x 33 x 43cm (6 x 13 x 17in) each weighing no more than 10kg (22lbs). View the Carry-on baggage page for more information.

It is recommended that documents and medication are packed in your carry-on baggage, as Air Canada will not be responsible for their loss, damage or delay. For additional information, please refer to the Baggage Information section.

7. For safety reasons, dangerous articles must not be packed in checked or carry-on baggage. Please refer to the Security Requirements and Dangerous Goods page for more information.

8. Subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, Air Canada assumes no liability for perishables or liquids, nor does it accept liability for valuables or items whose loss may cause serious damage, such as money, jewellery, silverware, negotiable papers, securities, computers, cameras, cellular phones, business documents, samples, paintings, antiques, artifacts, manuscripts, prescription drugs, or irreplaceable books or publications. Unless otherwise specified, a valuable will be deemed any item whose value is $1,000 CAD or more per kilogram, or $1 CAD per gram.

9. International travel
All airlines, including Air Canada are required by security laws in the U.S. and several other countries to give border control agencies access to passenger data. Accordingly, any information we hold about you and your travel arrangements may be disclosed to customs and immigration authorities of any country in your itinerary.

10. In-Flight Health
Most people are fit to travel by air, but special attention is required for passengers whose health problems may be exacerbated by altitude, travel stress, hypoxia and other travel related difficulties. View important Health Tips and information for Customers with special needs who may require medical approval before flying.


NOTICE - SOLD SUBJECT TO TARIFF REGULATIONS

If your journey involves an ultimate destination or stop in a country other than your country of departure, the Warsaw Convention may be applicable and the Convention governs and, in most cases, limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to International passengers on limitation of liability" and "Notice of baggage liability limitations".

The carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations. You may be required to present the credit card used to purchase your ticket at check-in.


If your travel itinerary is not governed by the Montreal Convention, an Itinerary/Receipt will follow by fax or mail. If you do not receive it prior to the commencement of your trip, please call Air Canada Technical Support at 1-888-712-7786 or obtain a copy at any Air Canada Airport ticket counter.

OVERBOOKING NOTICE
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.

NOTICE OF LIMITATION OF LIABILITY FOR CARRIAGE OF PETS
Air Canada will not be responsible in the event of loss, delay, injury, sickness or death of any pet animal accepted for transportation.

CONDITIONS OF CONTRACT

1. As used in this contract, "ticket" means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the itinerary/receipt issued by or on behalf of carrier, the electronic coupons and, if applicable, a boarding document. "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.

2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that Convention.

3. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in this ticket, (ii) applicable tariffs, (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.

4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.

5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.

6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.

7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.

8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.

9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.

10. Passengers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

11. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.