About our bereavement policy:If you need to fly at the last minute in the event of a death or imminent death in your immediate family, Air Canada will:
- Provide reduced bereavement fares for select international itineraries.
- Waive the advance purchase requirement on available published fares* for travel within North America.
Our bereavement policy:
- Applies to:
- Round-trip bookings on Air Canada flights and Air Canada Express flights operated by Jazz,
- One-way bookings on select markets.
- Requires that:
- Your bereavement travel take place within seven (7) days of booking,
- Your maximum stay not exceed thirty (30) days (in the case of international travel).
- Does not apply to travel in Executive/Executive First Class.
Please note that our bereavement/compassionate travel policy provides for fixed discounts off specific, unrestricted, full fares, or the waiving of specific terms and conditions on many Air Canada markets, and that no other discount may be applied.
In many instances, a lower-priced fare may be found by shopping online at aircanada.com. Bereavement fares are intended to provide maximum flexibility for passengers who must travel during a time of family emergency but are not necessarily the lowest fares available.
*Excludes Executive Class and the following Economy Class booking codes: S, P, T, E, L, A, K.
How to obtain bereavement fares:
Prior to travel:
Please call Air Canada Reservations. You will need to provide the following information:
- the name of the family member,
- the telephone number and address of:
- the hospital and attending physician, or
- the funeral home, along with the date of the funeral.
When calling, please give the Air Canada Agent the reference number CIC*160/33, or ACP #671717.
At the airport:
At the airport ticket counter before the flight, you will need to present a copy of the death certificate or a letter from the attending physician or hospital clearly defining the imminent death of the family member.
After-travel refunds are not available for North America itineraries; they apply only to select international itineraries that are eligible for bereavement fares. For full details, please call Air Canada Reservations.To apply for a refund for bereavement travel, please submit the original boarding pass(es) and original passenger ticket(s) and one of the following:
- a copy of the death certificate,
- the Funeral Director's Statement of Death,
- a letter from the attending physician or hospital (original or copy).
Refund applications must be made within 90 days of bereavement; you can make your application in person at any Air Canada or Jazz ticket counter, or by mail to:
Air Canada, Refund Services
P.O. Box 6475,
Winnipeg, Manitoba, R3C 3V2
Definition of immediate family
Immediate family includes:
Spouse (includes common law as well as same sex partners),
Child (includes adopted / step / grand / great grand),
Parent (includes step / grand / great grand / in-law / common law in-law),
Daughter, son, father, mother (includes legal / in-law / common law in-law),
Brother, sister (includes step / half / in-law / common law in-law),
Aunt, uncle, niece, nephew (includes those of spouse and common law spouse),
Legal guardian (with proof of judgement) and spouse of legal guardian.
All above include in-laws of same sex partner.