Find out where our self-service kiosks are located. The Self-service Check-in kiosk is for you: Whether your ticket was purchased with your credit card, a company card or by someone else If you have a paper ticket or an electronic ticket If you have luggage or just carry-on baggage If you are with or without an identification card: Without a card: Simply enter your booking reference, Aeroplan or Star Alliance frequent flyer number With a card: Aeroplan card, Star AllianceTM frequent flyer card, or major credit card* * for identification purposes only, no charges apply. Self Service Check-in for Groups Self service Kiosk Check-in is now available for groups for travel on Air Canada and Air Canada JazzTM. The group representative will be able to check-in up to 9 passengers at a time and will be required to have the following information to complete the check-in: Either Booking reference; Credit Card used to purchase the tickets; Frequent flyer number included in the PNR First and last names of all passengers (names will need to be entered individually for security purpose) Number of baggage to check for each passenger APIS information for travel to Canada, to/from the U.S. and other countries: Gender; date of birth; nationality; country of residence Travel document or Passport number, country of issue and expiry date Destination address in the U.S. Want to check-in from the convenience of your home computer in advance? Try aircanada.com check-in. Learn more You can use Air Canada's award-winning Self-service Check-in kiosks to check-in for your flight and to: Choose or change your seat via a seat map; Request an earlier departure; Request an upgrade if you have a certificate; Enter your Aeroplan or Star Alliance frequent flyer number; Enter passport information when required; Indicate the number of bags you are going to check. Checking in at a kiosk has never been easier. With just two or three simple steps, you're on your way.   Step 1: Get your Boarding Pass from our Self-service Check-in kiosk and proceed to the Express Baggage Drop Off counter.         Step 2: Place your baggage on the conveyor belt at the counter and scan your boarding pass to print the baggage tags. Wait for the agent to apply the tags to your bag.         Step 3: Place your tagged and checked baggage on the conveyor belt at baggage drop-off. (Step 3 applies only to Vancouver and Edmonton).

Helpful Tips

• On occasion, to help us identify you, the kiosk may ask you to provide your flight number or your booking reference which may be found on your E-Ticket receipt.
• Whenever possible, insert the credit card used to purchase the ticket. This ensures positive identification. No charges apply and the kiosk will not retain any credit card information.
• If you have bags to check, boarding pass scanners will speed up the process.

How do I use the Self-service Check-in kiosk?
You now have the option to check-in without inserting a card. Simply enter your booking reference, Aeroplan or Star Alliance frequent flyer number. Or insert a magnetic stripe Aeroplan card, Star Alliance card or major credit card for identification purposes only. Then simply follow the instructions on the touch screen. If you don't have your booking reference number handy, or a magnetic striped Aeroplan Card, a credit card will allow most passengers to be easily identified so that they can check-in using the Self-service Check-in kiosk. There is absolutely no fee for using the kiosk nor will the kiosk retain your credit card information.

Where are the kiosks and baggage drop-offs located?
Self-service Check-in kiosks are located in the following airports.

Canada

• Calgary - Ticket Counter
• Regina - Ticket Counter
• Edmonton - Domestic
• Halifax - Domestic
• Kelowna
• Montreal Trudeau - Domestic/Transborder/International
• Ottawa - Domestic/Transborder
• Toronto Pearson - Terminal 2 (Transborder only) and New Terminal 1, 2nd floor & departures, Level 3 for Domestic & International
• Vancouver - Domestic/Transborder
• Victoria - Ticket Counter
• Winnipeg - Domestic

USA

• Los Angeles - Ticket Counter
• Newark NJ - Ticket Counter
• New York LaGuardia - Ticket counter

International

• London Heathrow

In addition, Self-service Check-in kiosks are found in the following locations:

• Calgary - Sandman Hotel Suites & Spa Calgary Airport
• Calgary - Hilton Garden Inn Calgary Airport
• Calgary - Port O'Call Best Western
• Calgary - Hyatt Regency Calgary
• Calgary - Calgary Marriott Hotel
• Calgary - Executive Royal Inn
• Calgary - Sheraton Cavalier
• Calgary - The Fairmont Banff Springs

What if I need help?
There are agents available on-site to assist you if need be.

Is Self-service Check-in only available to passengers with an E-ticket
Absolutely not! Self-service Check-in can be used by anyone that has a valid reservation - whether they have an E-Ticket or a paper ticket. An E-Ticket is a time-saving paperless ticket. For more information, check out the
the E-Ticket section.

Is Self-service Check-in only available to passengers travelling without bags?
The kiosks can be used by passengers with or without baggage. If you have bags to check, simply proceed to the Express Baggage Drop-off counter to have them tagged after you have checked yourself in with the kiosk.

How can I get a magnetic striped Aeroplan Card?
To order a membership card or to enroll, kindly contact Aeroplan directly (https://www.aeroplan.com/en/contact/index.jsp).

What if I am checking-in for a trip with a connection through another city?
You will also receive your connecting boarding pass when you check-in at the kiosk. The Self-service Check-in kiosk can give up to four boarding passes for connecting flights, as long as the flights are all part of the same reservation.

How can I upgrade to Executive Class?
If you have a valid upgrade certificate that you would like to use, choose the upgrade option on the touch screen. Don't forget that the certificate has to be for the passenger travelling. You will be asked for the certificate at the Express Baggage Drop-Off counter, if you are checking baggage, or at the gate.

Can more than one person check in at a time?
Yes. The names of all passengers that are on the same reservation will appear on the touch screen. Just touch the name of each person that would like to check-in. Please note that you can not use the kiosk to check-in if you are part of a group of more than 9 people.

Can I change my seat or try to seat myself beside someone I am travelling with?
Yes. Just touch the square that shows the seat number assigned to you and select a seat not currently occupied on the seat map.

What about children and young travellers?
Children 5-11 years old travelling as unaccompanied minors (UM) can not use the Self-service Check-in kiosk to check-in because of the special procedures necessary to assure their safety. However, young travellers (12-17 years old) for whom the UM service is not requested can use the Self-service Check-in kiosk to check-in using an Aeroplan card or credit card.

Can I pay for my excess baggage at the kiosk?
No. The Self-service Check-In kiosk can not collect any fees. The credit card inserted is for identification purposes only. The fees for bags that exceed the baggage allowance and for any overweight baggage will be collected by the agent who tags your bags at the Express Baggage Drop-off.

When I use the Self-service Check-in kiosk, can I accumulate frequent flyer points on other airlines?
Yes. Touch the button below the text Frequent Flyer Number. You will be offered a choice of airlines on which you can accumulate points. Once you have chosen an airline, you will be asked to key in the number. At the kiosk you can accumulate points on any of the following airlines: Air Canada, Air New Zealand, All Nippon Airways, Austrian Airlines, Asiana Airlines, bmi, LOT Polish Airlines, Lufthansa, Thai Airways International, SAS, Singapore Airlines, Spanair, United Airlines, US Airways, and Varig.

Can I use the Self-service Check-in kiosk to request a special meal or a wheelchair?
No. You can only verify that your special meal request or wheelchair request is on your record by touching the "Details" button. Special meals and wheelchairs must be requested when the reservation is made. For more information, please visit In-Flight special services.