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Kiosk Check-In
| Our Self-Service Check-in Kiosks are designed to get you through the airport process stress-free! Self-Service Kiosks can be used if your ticket was purchased through the Internet, Air Canada Reservations, or a travel agent. Do you prefer the convenience of checking in from your home or office computer in advance? Discover all the advantages of Web Check-in. |
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Fly paperless from the kiosk! If eligible, you can now receive an Electronic Boarding Pass on your mobile device during your Kiosk Check-in. Available at the following airports: Montreal, Toronto Pearson, Ottawa & Vancouver. | |
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Range of options available at the Self-Service Kiosk
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You can check in to your flight and:
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| * | Options available at kiosks in North America |
| ** | Self-tagging is available at the following airports: Montreal, Toronto Pearson, Vancouver, Paris-Charles de Gaulle and London Heathrow |
| *** | The information number printed on your checked baggage receipt is required in the event your bags are misplaced |
When and where to use the Self-Service Kiosk
When?
You may check in at a Self-Service Kiosk within the 12 hour period prior to departure, and:
All bags must be deposited at the Baggage Drop-Off Counter by the check-in deadlines listed above.
Please note, however, that checked baggage may only be deposited at the Baggage Drop-Off Counter within the four hour period prior to departure.
Where?
Find out where our Self-Service Kiosks are located.
View list of airports
You may check in at a Self-Service Kiosk within the 12 hour period prior to departure, and:
- At least 30 minutes before departure for flights within Canada;
- At least 60 minutes before departure for flights between Canada and other countries (including the U.S.A.)
All bags must be deposited at the Baggage Drop-Off Counter by the check-in deadlines listed above.
Please note, however, that checked baggage may only be deposited at the Baggage Drop-Off Counter within the four hour period prior to departure.
Where?
Find out where our Self-Service Kiosks are located.
View list of airports
How the Self-Service Kiosk works
Our Self-Service Kiosks are easy to use. Simply follow the instructions on the Kiosk touch screen to retrieve your itinerary and proceed with check-in and other Kiosk options.
Should you need help at any point, our Kiosk Assist Agents are available on site to answer all your questions.
You can retrieve your itinerary in one of three ways:
View a screenshot of the kiosk identification option screen
Once you've completed your Kiosk check-in, proceed to the Baggage Drop-off Counter to deposit your checked baggage. If you've no bags to check, you can go directly to the security checkpoint and then to your gate.
Should you need help at any point, our Kiosk Assist Agents are available on site to answer all your questions.
You can retrieve your itinerary in one of three ways:
- Enter your booking reference, Aeroplan or Star Alliance frequent flyer number
- Insert a magnetic-stripe Aeroplan, Star Alliance or credit card*
- Scan your Itinerary/Receipt or passport, your Electronic Boarding Pass or your Web Check-in boarding pass.
View a screenshot of the kiosk identification option screen
Once you've completed your Kiosk check-in, proceed to the Baggage Drop-off Counter to deposit your checked baggage. If you've no bags to check, you can go directly to the security checkpoint and then to your gate.
FAQs
You can check in at a Self-Service Kiosk if:
- You are booked on an Air Canada or Jazz flight* (flights with other airlines are not eligible);
- You have purchased a paper ticket or an electronic ticket through aircanada.com, Air Canada Reservations, or your travel agent.
- Your ticket was purchased with your credit card, a company card or by someone else's card;
- You are travelling with or without checked baggage**;
- You have one of the following identification cards: Aeroplan card, Star AllianceTM frequent flyer card, or major credit card***
- You have no identification card (you'll need to enter your booking reference, Aeroplan or Star Alliance frequent flyer number).
- You are travelling as part of a group.
| * | For itineraries that include a connecting flight, your first flight must be with Air Canada or Jazz. |
| ** | You may deposit your bags at the Baggage Drop-Off counter within the four (4) hour period prior to departure. |
| *** | Credit card information is used for identification purposes only: no fee will be charged and your credit card information will not be retained. |
Our Self-Service Kiosks are easy to use. But should you need help at any point, our Kiosk Assist Agents are available on site to answer all your questions.
Yes. The Self-Service Check-in kiosk will allow you to receive all of your required boarding passes, including those for any connecting flights. The Kiosk can give up to four boarding passes for connecting flights, as long as the flights are all part of the same reservation.
Yes. On the Kiosk's main page containing flight information and seat number, select the "Change Seats" button and follow the instructions via the seat map. Follow the same steps if you're already checked in and you decide to make a seat change at the airport.
The additional checked baggage charges collection service is offered at all Self-Service Check-in kiosks in North America and is available for credit card payment of certain additional checked baggage charges. A discount may apply on selected charges for passengers using the Self-Service kiosk. Charges not eligible for Kiosk payment will be collected by the agent at the Baggage Drop-off counter.
To pay additional checked baggage charges at a Self-Service Kiosk, simply go to the Baggage Selection screen and follow the instructions. You must complete your credit card payment before printing your baggage tags.
To pay additional checked baggage charges at a Self-Service Kiosk, simply go to the Baggage Selection screen and follow the instructions. You must complete your credit card payment before printing your baggage tags.
No. You can only verify that your special meal or wheelchair request is on your record by selecting the "Special Request" button. Special meals and wheelchairs must be requested in advance by contacting Air Canada Reservations. For detailed information, please visit the Customers with Special Needs page.
It is not possible to use the Self-service Check-in kiosk to check in children aged 8 to 11 years old who are travelling alone as Unaccompanied Minors because of the special procedures necessary to ensure their safety. However, young travellers (12 to 17 years old) for whom the Unaccompanied Minor service has not been requested can use the Self-Service Check-in kiosk.
Yes. Simply touch the button located below the text Frequent Flyer Number and you will be offered a choice of Star Alliance member airlines on which you can accumulate points. Once you have selected an airline, you will be asked to key in your Frequent Flyer number.
The Kiosk allows you to accumulate points on any of the following airlines:
The Kiosk allows you to accumulate points on any of the following airlines:
- Air Canada
- Air China
- Air New Zealand
- All Nippon Airways
- Austrian Airlines
- Asiana Airlines
- bmi
- Egyptair
- LOT Polish Airlines
- Lufthansa
- Thai Airways International
- SAS
- Singapore Airlines
- Shanghai Airlines
- South African
- Spanair
- Swiss
- TAP Portugal
- Turkish Airlines
- United Airlines
- US Airways
Standby early: Eligible passengers and eligible frequent flyer cardholders can select the Early Standby option during check-in to indicate that they are interested in traveling on an earlier flight if one is available. Learn more about our fare options.
Change flight: Our Self-Service Check-in Kiosks allow eligible passengers to make a same-day change to their flight when checking in on the exact day of the flight. The same-day change option is subject to seat availability and time of day at check-in. Fees may apply. Learn more about our fare options.
Upgrade: You may request an upgrade to Executive Class if the upgrade option is presented during check-in and you have a certificate. All upgrades are subject to seat availability in Executive Class and are confirmed at the boarding gate. Please have your valid upgrade certificate handy, as you may be required to present it at the Baggage Drop-off counter (if you have bags to check) or at the boarding gate. The valid upgrade certificate must bear the name of the person travelling. Learn more about upgrade certificates.
Traveling as part of a group? Our Self-Service Check-in Kiosks can be used to check in any size group, large or small. All that's required is for the group representative to check in a maximum of 9 passengers at a time. For instance, if the group consists of 27 passengers, the group representative will need to complete 3 check-in sessions containing 9 passengers each.
The following information is required to retrieve the group itinerary on the kiosk touch screen:
* Credit card information is used for identification purposes only: no fee will be charged and your credit card information will not be retained.
The following information is required to retrieve the group itinerary on the kiosk touch screen:
- The booking reference or Aeroplan number, or the number of the credit card used to purchase the tickets,
- The first and last names of all the passengers in the group (entered individually for security purposes);
- The total number of bags to check for each passenger;
- Advance Passenger Information (APIS), if required. APIS information includes:
- Gender, date of birth, nationality, country of residence
- Travel document or passport number, as well as country of issue and expiry date
- Destination address if travelling to the U.S.
* Credit card information is used for identification purposes only: no fee will be charged and your credit card information will not be retained.
Canada
* Self-Service Check-in kiosks can also be found in many locations and hotels in both Calgary and Vancouver.
USA
International
- Calgary * - Ticket Counter
- Deer Lake
- Edmonton - Domestic
- Fort McMurray
- Fredericton
- Grande Prairie
- Halifax - Domestic
- Hamilton
- Kelowna
- London, ON
- Moncton
- Montreal Trudeau - Domestic/Transborder/International
- Ottawa - Domestic/Transborder
- Prince George
- Quebec City
- Regina - Ticket Counter
- Saint John, NB
- St John's
- Thunder Bay
- Toronto Pearson
- Vancouver * - Domestic/Transborder
- Victoria - Ticket Counter
- Winnipeg - Domestic
* Self-Service Check-in kiosks can also be found in many locations and hotels in both Calgary and Vancouver.
USA
- Boston
- Dallas Fort Worth
- Fort Lauderdale
- Los Angeles - Ticket Counter
- Newark NJ - Ticket Counter
- Maui Kahului Airport, Hawaii
- New York LaGuardia - Ticket counter
- Orlando
- San Francisco
- Washington Ronald Reagan
- White Plains Westchester Airport
International
- Beijing
- Buenos Aires
- Cancun
- Frankfurt
- Hong Kong
- London Heathrow
- Montego Bay, Jamaica
- Paris
- Tokyo Narita
