Only cats and dogs are accepted for transport on Air Canada and Jazz flights. For transportation of other types of pets, please contact Air Canada Cargo.

• You are travelling on an Air Canada or Jazz flight;
• Your pet is transported in an approved carrier small enough to fit under your seat in front of you.

The number of carry-on pets allowed per flight is limited. You will need to pre-register your pet by contacting Air Canada Reservations within 24 hours of completing your booking. Pets that have not been pre-registered will not be accepted at the airport. If you booked your flight before June 17, 2009, it’s not too late to call and request the service. We’ll do our best to accommodate your pet.

We also ask that you arrive at the airport a full 30 minutes prior to the recommended check-in time for your flight.

• You may pre-register your cat or small dog for travel in the cabin as of June 17, 2009 for travel on or after July 1, 2009.
• The service is only available for flights operated by Air Canada and Jazz. Please note that some tickets not purchased on aircanada.com or with Air Canada Reservations may not be eligible for this service. Please also view important information if you're travelling on a codeshare flight.
• A customer may not travel with more than one pet in the cabin.
• A handling charge applies as follows:
  • $50 CAD per direction for flights within Canada and between Canada and the U.S.
  • $100 CAD per direction for international flights
• The number of carry-on pets allowed per flight is limited. You must pre-register your pet within 24 hours of completing your booking with Air Canada Reservations. Pets that have not been pre-registered will not be accepted at the airport. If you already booked your flight, it's not too late to call and request the service. We'll do our best to accommodate your pet.
• You must provide the dimensions of the carrier and the weight and breed of your pet at the time of your call to Air Canada Reservations.
• We ask that you arrive at the airport a full 30 minutes prior to the recommended check-in time for your flight.
• Your pet must remain at all times in a pet carrier stowed under your seat;
• Pets are not allowed in the cabin on flights to and from Australia, Columbia (no cats; only small dogs allowed), Hawaii, Hong Kong, Jamaica, New Zealand, Peru and the United Kingdom.

• Must be leak proof and well ventilated (both soft- and hard-sided carriers are accepted for carry-on);
• Must not exceed the following normal carry-on baggage size and weight limitations:
  • Maximum allowable size of the carrier: 23 cm x 40 cm x 55 cm (9" x 15.5" x 21.5")
  • Maximum allowable weight of the pet and pet carrier combined: 10 kg (22 lbs)
• For the safety and comfort of the pet, the pet must be able to comfortably sit up and turn around. No part of the pet may extend outside the kennel. The pet must remain in the kennel and the kennel must remain under the seat and closed at all times.
• Will count as the one standard carry-on item which you are allowed to bring on board;

Allergy considerations
We are sensitive to the concerns of allergy sufferers, and we understand that some of our customers may not wish to be seated too close to a cat or small dog during their flight. For this reason, we ask that, if you are an allergy sufferer, you advise the check-in agent of gate agent prior to your flight departure to ensure you are not next to a customer travelling with a pet. We will make reasonable efforts to move you or the pet and pet owner.

Service animals

Certified, professionally-trained service animals assisting customers with disabilities are carried, free of charge, in the passenger cabin at the customer's feet, provided the animal is harnessed and is certified as having been trained to assist a person with a disability by a professional service animal institution (as a requirement under the Canadian Air Transportation Regulations).

You must pre-register your service animal through the Medical Assistance Desk at Air Canada Reservations.

If you are travelling with a service animal, please view detailed information on our Customers with special needs page, and specific details for itineraries between Canada and the United States.

For travel on flights within Canada and flights to and from international destinations, including flights to and from the U.S.A., you must pre-register your pet for travel on the same flight as yours by contacting Air Canada Reservations within 24 hours of booking travel. Please note that temperature controlled and ventilated baggage compartments are available only on certain aircraft. Please refer to Additional Winter Restrictions listed below. Be sure, also, to check specific government regulations of any countries you are travelling to with your pet.

Please note that these rates do not apply when your pet is travelling as Air Canada Cargo (AC Live Product).

Important information for passengers flying on code share flight(s).

• Please note that requests to travel with an animal must be made within 24 hours of completing your booking with Air Canada Reservations at 1-888-247-2262.
• Pets that have not been pre-registered with Air Canada Reservations will not be accepted at the airport.
• Dimensions of the kennel and weight and breed of your pet must be given at the time of your call to Air Canada Reservations.
• A pet and kennel with a combined weight of less than 70 lbs (32.5 kg) is accepted for travel in the baggage compartment provided the owner is flying on the same flight.
• A passenger may not travel with more than two animals.
• Two pets travelling in one kennel are counted as two pets regardless of combined weight.
• A passenger may not travel with an animal that is being shipped for any commercial purpose.
• If the above conditions are not met, Air Canada Cargo (AC Live Product) must be used.
• The number of animals accepted is limited by aircraft type and may require the modification of your reservation to allow us to accommodate your pet.

You can now purchase an Air Canada-approved kennel online delivered to your doorstep so that your pet may travel in safety and comfort. It's fast and convenient! Purchase must be made at least 72 hours prior to travel. Air Canada-approved kennels are now available from North America, The United Kingdom, and Germany. All pet carriers must meet all of the following conditions or they will not be accepted for travel:

• Only hard-sided kennels are accepted as checked baggage. The majority of carriers are made of hard plastic with holes for ventilation. No part of the animal is allowed to protrude from the carrier. As a result, wire carriers are not permitted. All carriers must be secure and leakproof. Collapsible kennels are not accepted.
• International regulations state that the pet carrier must be big enough to allow the animal to stand, turn around and lie down comfortably. If the pet carrier does not allow the animal to do this, Air Canada must refuse transport. Whether your pet is a Chihuahua or a Labrador, there's a pet carrier to match.
• Animals over 31 lbs (14 kg) must have their own separate kennel. A maximum of 2 dogs not weighing more than 31 lbs (14 kg) each may travel together in same kennel.
• Any wheels must be removed from pet carriers prior to check-in.

• Since Air Canada assumes no responsibility for the care or feeding of pets while in transit, it is most important that you prepare both the cage and the animal ahead of time.
• Feed your pet four to six hours prior to departure, as a full stomach may cause discomfort during travel.
• Give your pet water right up to the time of travel. Be sure to empty the dish at Check-In otherwise spillage during the flight will give your pet a wet and uncomfortable ride. Leave the dish in the kennel so that our Agents can provide water in the event of an extended wait before, between or after the flight.
• Tranquilizers and other medications are not recommended. Consult your veterinarian.
• Cover the bottom of the kennel with absorbent material such as a blanket.
• Do not lock the kennel door as Air Canada personnel may need to access your pet in the event of an emergency.

Many countries place restrictions on the entry of animals. It is imperative that you comply with all restrictions, and are in possession of all documents required by the destination country. Failure to do so can lead to refused entry, lengthy quarantines or even the destruction of the animal on arrival.

All animals are inspected by government veterinary officials upon landing. Please note that veterinary inspection fees may be charged. Local veterinary health certificates obtained from animal clinics are not sufficient to clear government veterinary inspections. In order to obtain these additional documents, such as government approved health certificates, please contact the consulate or embassy of each destination country.

The following list of countries with restrictions on the entry of animals is partial and is intended only as a quick reference. For specific restrictions on bringing animals into a specific country, please contact the embassy of consulate of your destination country.

Air Canada will not be responsible in the event of loss, delay, injury, sickness or death of any pet or animal accepted for transportation.