Pets in the cabin
Our cabins are pet friendly! When you fly on an Air Canada or Jazz operated flight, you can bring your cat or small dog in the cabin with you provided it is small enough to fit and stay comfortably in its carrier under the seat in front of you.
| Charge for one-way travel (plus applicable taxes) |
Maximum allowable size of pet carrier** | Maximum allowable weight** |
|
| Within Canada and Canada/U.S. (except Hawaii)* |
$50 CAD |
Height: 23 cm (9 in) Width: 40 cm (15.5 in) Length: 55 cm (21.5 in) |
10 kg (22 lb) (pet and carrier combined) |
| International*** | $100 CAD |
| * | Flights to/from Hawaii: pets are not accepted in the cabin or the baggage compartment. They must be sent via Air Canada Cargo (AC Live Product). Cargo rates differ from those listed above. |
| ** | If the size of the carrier and/or the combined weight of the pet and carrier exceed the maximum allowable limits listed above, your pet will need to travel in the baggage compartment. |
| *** | See restrictions regarding certain international destinations. |
Eligibility
- The service is available on flights operated by Air Canada and Jazz only. Please view important information if you’re travelling on a codeshare flight (operated by another carrier, e.g. United Airways).
- You'll need to register your pet by contacting Air Canada Reservations within 24 hours of completing your booking. Pets that have not been pre-registered will not be accepted at the airport.
- If you booked your flight before June 17, 2009, it's not too late to call and request the service. We'll do our best to accommodate your pet.
- You must provide the dimensions of the carrier and the weight and breed of your pet at the time of your call
Restrictions
- You'll be asked to arrive at the airport a full 30 minutes prior to the recommended check-in time for your flight as you must see an agent at check-in. Customers with pets cannot use Web check-in or airport self-service kiosks.
- The number of carry-on pets accepted is limited by aircraft type; it may be necessary to modify your reservation to allow us to accommodate your pet.
- Your pet must remain at all times in a closed pet carrier stowed under your seat.
- A customer may not travel with more than one pet in the cabin.
- Pets are not permitted as carry-on baggage for passengers travelling in the Executive First Suite, because of cabin configuration.
- Pets are not permitted in the cabin on:
- flights to and from Australia, Jamaica, New Zealand, Trinidad and Tobago and the United Kingdom;
- flights to and from Colombia (no cats; only small dogs permitted);
- flight to Barbados (pets are permitted on flights from Barbados);
- flights to or through Hong Kong (pets are permitted on flights from Hong Kong).
- Government regulations
The above list is not exhaustive. Many countries place restrictions on the entry of animals. It is imperative that you find out what you need to know before travelling with your pet to/from another country, that you comply with all applicable restrictions, and are in possession of all documents required by the destination country or you may be subject to fines or quarantine of your pet.
The pet carrier
- Must be leak proof and well ventilated. Both soft-sided (preferred) and hard-sided carriers are accepted in the cabin;
- Must be big enough to allow your pet to stand up, turn around and lie down safely and comfortably. No part of the pet may extend outside the carrier. The pet must remain in the carrier and the carrier must remain under the seat and closed at all times;
- Will count as the one standard carry-on item which you are allowed to bring on board.
Allergy sufferers
We are sensitive to the concerns of allergy sufferers, and we understand that some of our customers may not wish to be seated too close to a cat or small dog during their flight. For this reason, we ask that, if you are an allergy sufferer, you advise the check-in agent or gate agent prior to your flight departure to ensure you are not next to a customer travelling with a pet. We will make reasonable efforts to move you or the pet and pet owner.