Frequently Asked Questions
This guide is designed to answer some frequently asked questions you may have.
I changed my flight in anticipation of a strike. Can I go back to my original itinerary?
Customers who made alternate travel arrangements in anticipation of a strike have until Monday October 17, 2011 , to contact Air Canada Reservations or local travel agent if they wish to rebook their original itinerary.
Does Air Canada’s flexible rebooking policy still apply now that a strike has been averted?
Now that the threat of a strike is over, the flexible rebooking policy will no longer apply.
Customers who already cancelled their reservation in anticipation of a strike may still use the value of their ticket for future travel before December 15, 2011 free of charge. For travel after December 15, 2011, Air Canada will waive any applicable change fee; however, any fare difference will be assessed.
Is it possible that there might be a strike in the future?
No strike or lockout action can take place while the Canada Industrial Relations Board (CIRB) is considering the matter to which it has been referred by the Minister of Labour. We recommend you check aircanada.com for the latest available information which we will continue to update as developments warrant. You can also follow @AirCanada on Twitter and Facebook.
Where can I obtain the latest information regarding my flight?
Please check the status of your flight using our online flight status tool prior to going to the airport.