Travel Update

Caracas Flights Suspended

Due to on-going civil unrest in Venezuela, Air Canada can no longer ensure the safety of its operation and has suspended flights to Caracas until further notice.

The current situation has exacerbated the challenges of doing business in Venezuela following months of economic and political instability. Among other things, this has resulted in onerous currency restrictions imposed on all airlines preventing them from recovering their funds from Venezuela.

The last flight departed Toronto on Saturday March 15 and Caracas on Sunday March 16, 2014.

Customers holding tickets to or from Caracas and who have not commenced their travel may obtain refunds. Customers who have commenced their travel may be re-booked at no additional charge on other airlines or obtain a refund of the unused portion of their ticket. Customers who purchased their tickets through travel agents should contact their travel agent for assistance.

Air Canada’s reservations and ticketing office in Caracas remains open to assist customers who booked directly with Air Canada in Venezuela.  To contact Air Canada in Venezuela, please visit aircanada.com for further information: http://www.aircanada.com/en/customercare/int/venezuela.html

Air Canada and travel agents have begun notifying affected customers in order to re-book them on other airlines to complete their travel via alternate routings (for example, via Bogota, Miami or Houston), or offer refunds on unused portions of tickets.

Air Canada will continue to monitor the situation and will evaluate the re-introduction of flights with the objective of resuming operations on the route once Air Canada is satisfied that the situation in Venezuela has stabilized.  Air Canada has also been working closely with IATA, the international airline association representing the industry on this matter (www.iata.org), and the Venezuelan government to address the ongoing currency control measures.  We remain hopeful that this matter can be resolved.  However, it is not sustainable to continue operating given the current circumstances.

Prior to the suspension of flights, Air Canada was operating three return flights weekly between Toronto and Caracas.  As no flights were scheduled on Monday March 17 in either direction, the first cancelled flights are the departure from Toronto to Caracas on Tuesday evening March 18, and the departure from Caracas to Toronto on Wednesday morning March 19.

For further information, travellers should consult the Government of Canada Travel Advisory: http://travel.gc.ca/destinations/venezuela

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